Ziggy’s Home Improvement - Moses Lake, WA

Frustrating for our crew when they tell us on the phone they have the supplies we need - then when we make the trip out they don’t…

The staff is super friendly and they actually know their stuff. I have always had a great experience shopping here. It’s a super bonus that I don’t have to load any of the materials either. Ziggys is they best. It absolutely stuns me that there are reviews about bad service here. IMO if you want good customer service go to ziggys and if you want to be left alone and don’t have any questions, go to Home Depot or lowes.

They seem to have no problem selling rotten and substandard products. They took advantage of my parents by selling them rotten fence boards and rough cut 2x4s. In the past those products have been discounted, but in this instance they were sold to my parents at full price. The kids pulling the lumber need to be trained or talked to about going through the pile when loading up customer orders. This should not be difficult to accomplish considering the hourly untrained employees at home Depot and Lowe's can figure that out.

If I can avoid shopping here I will. Occasionally, I am backed into a corner because nowhere else in town has what I need. Today's experience was yet another reminder of why. Staff was unfriendly and, at best indifferent to my presence. I had questions for the helpers that were loading me out and they were equally indifferent and told me to go back up front to get my questions answered. Their old school way of doing business is going to wind up with an empty building and a for lease sign at the street. I sure won't shed a tear when that happens

We sought information on cost comparisons of various fencing materials: the gentleman discussed pros & cons of various materials and developed a comoarative cost sheet of 3 fencing options for us. This was precisely the information we gad hoped to learn. Thank you! We will return in near future.

Shoping for deck materials and finishes. Excellent knowledge from Paul, and 3 different solution. Exactly what we couldnt get at a box store!

Pretty much has all you need, and if they don't, they can order. Some times they stock stuff that Home Depot or Lowe's does not. However they can not give you a discount like Home Depot or Lowes can on similar products. I was purchasing a bulk product one time and confronted the sales person that the item was $10 more per item compared to Lowes or Home Depot. I was pretty much told to just go buy it from them then. Purchases few products from them, quality was mediocre at best.

Browsed the aisles--This is a great building supply house. The lumber selection is great, quality is better than the big box stores.

Refreshing to not be in the big box stores, you get help from the moment you walk in if you want it.