White River Toyota

Had a great experience buying a car. Lincoln's first questions for me were what things I was really looking for my car to have. No pressure and excellent communication. Everyone I talked to there was friendly and helpful.

White River Toyota is a great option to lease/buy. The staff was friendly, knowledgeable and able to provide excellent customer service during my time there. They did not have the car I was interested in at the time, however if you can wait (about a month+) ordering the vehicle is certainly manageable.
My sales representative was very reassuring, I wasn’t sure which vehicle would be best for me and she was able to help find some of the best options. They were also good about keeping me up to date and all questions answered throughout the process!

Have had a great experience with white river toyota, seem like a good bunch people would shop there again. Patrick

The service department did not do what other Toyota service department could and did. Got a new car that pulled to the right, problems with steering. This dealership service department said it was within normal, one alignment intervention at another dealer, and our tire rotation at another dealer and so far it finally is driving straight.

Me and my husband just bought a car here from Lincoln Newton , what amazing experience very professional very knowledgeable took his time explaining everything to us , been buying cars and I never had such great experience and everyone very nice
Thank you so much for such great experience on buying a car and thank you for not rushing us
Bill and Jessie Dion

I wish there is a 0 Star because that’s exactly what this dealership deserves. My 1st of taking my car to this place. I wish I never did. The staff started off friendly but things changed so quickly when I asked for the reason why they added additional $200 on my bill. No clear explanation was given except the emphasis on how old my vehicle is. At the beginning I was given a quote based on all the parts required and labor plus applicable taxes. However, their rep Kimberly wanted more and decided to add additional money at the last minute when the vehicle was ready for pickup. I tried as much as I could to reason with her seeking clarification on what caused the extra. The final answer I got was that I can talk to the manager when I get there. So I requested to see the manager upon arrival. Boyyyy!!! Did she get mad??? She plainly told me that there’s nothing anyone can do about it and that she had already given the manager heads up. The manager approached me looking defensive and I calmly explained to him what transpired and he ordered the bill to be reverted to the original bill of $3090. OMG!!! Kim was not having it. She was cursing and swearing up and down, throwing clip boards and papers. For a minute I was afraid for my life because she appeared so unhinged. She finally got the new bill printed out and repeating over and over that I should never come their dealership ever again. I reassured her that it would not happen again and she should stop repeating herself. The unfortunate and saddest part is the she was performing all the drama and temper tantrums in front of her colleagues and customers and no one was able to call her to order. Regrettably, my plan was to look into getting a replacement vehicle from that dealership when I am ready but that’s not going to happen. Her lack of patience and greediness has ruined the reputation of that dealership for me. She has no business business being in that position to provide service.

Our salesman Sheldon is a gem. Low key and honest and personable. The dealership gave us a great deal both on our new vehicle and a fair price on our trade. And Toyota makes the best vehicles (in my opinion) so all in all a very fine experience at White River Toyota.

Great experience. Kim took exceptional care of my daughter’s truck. Provided me with an excellent video showing our problem areas along with the cost estimate to repair. Promised work would be complete next COB and she kept her word. Just a great experience.

This is my third vehicle from white river toyota. Tyler was awesome,he made it easy,I would recommend anyone to go see him. Thank you: Karen Sweet

I worked with Brian and Kelly via text to get a lot of things done as that was easier for me with my job and when I arrived everything was ready to go and it was the smoothest transaction that I have ever had with a dealership. They were both right on it and gave me all the information up front

Brian F. helped me to accomplish all my goals and dreams! They gave me the price I wanted without difficulty. He went after the car I wanted and found it much faster than I thought it would take! It was a great experience

I recently purchased a used Toyota Sienna from White River Toyota and had the pleasure of working with Brian. He was kind, personable, and made the entire process feel relaxed and low-pressure. I really appreciated that he wasn’t overly salesy or pushy—just genuinely helpful and easy to talk to. If you’re looking for a smooth, stress-free car-buying experience, I’d definitely recommend asking for Brian!

Brian Moore was an awesome salesman. He answered all questions we had and always kept us updated on the arrival of my fantastic Toyota Grand Highlander!! Christopher Hatch was also awesome. He made the financial end go very smoothly. All of the staff at White River Toyota are exceptional!!

We started working with a sales rep who left the dealership before our car came in. Our new sales rep, Hannah, was great. It was a smooth handoff and she was fully up to speed on our car. She was pleasant, efficient, and knowledgeable.

My husband and I worked with Brian Moore, we could not be happier with our experience! He really listened to what we were looking for in a vehicle and found it for us. All of the staff members we came in contact with were friendly and accommodating. 5 stars!!

Just bought some low beams and wipers for my car and the person working in the parts department offered to install the wipers for me ! Such great service and super fast. Nice folks here

White River Toyota is absolutely amazing. I was having so much trouble trying to get a new car because of Honda but Toyota saved the day. I love my new RAV4. It has all the features I wanted and my favorite part is the color. It’s beautiful! My sales representative was Brian Moore and he was fantastic! You can tell he really cares about his clients and their needs. Zach the sales manager was the nicest guy and so helpful. Nate and Luke in the finance department totally saved the day for me and I could not be happier!! Thank you WRT!!!

Great experience buying a new vehicle here! Staff was super professional, easy to work with, and not at all pushy.

Brian Moore and the team worked hard to get the truck I wanted and haggled fairly to get to an agreeable price. I am happy with my experience at white river Toyota and would recommend them as a solid sales team.

They work with you and are realistic about what they can and can't do. They try to meet your wants and needs and aren't afraid to provide you with their reasons why and how they got their numbers.

Brian was amazing. He worked with me until I could find the car that best suited my needs. No pressure and all-around good guy. Of course, he also had an efficient team working with him.

Brian Fortier is an excellent Salesman. He is very professional, helpful, funny, and down to earth.
He really cares about his customers and not your typical car salesman. Buying a new car is a very important decision and Brian made the transaction smooth and easy. I highly recommend Brian and his team at White River Toyota.

Very clean and friendly atmosphere. Staff were very pleasant and not pushy when it came to purchasing. Worked with us and made things happen the way we wanted.

Great experience with Darrin, Zach and team. They listened, responded promptly, found the vehicle we were looking for and worked us a great deal on a Certified Preowned 4Runner. They are customer focused with none of the pressure sales tactics you can sometimes run into with car dealerships.

White River Toyota has a staff that, on the surface, seems friendly and welcoming. The salespeople greet you with smiles and handshakes, making you feel like they genuinely care about your needs. The finance team is polite, and the service desk staff offer a warm hello when you walk in. They’re chatty, asking about your day or your plans for the car, which creates a pleasant first impression. It’s clear they’ve been trained to put customers at ease, and for a moment, you might think you’re in good hands. Their friendliness is a bright spot, but it doesn’t hold up under scrutiny.

The wait times, however, are unbearable. I sat at a desk for over three hours, twiddling my thumbs, while the staff shuffled papers and disappeared for long stretches. Even after asking how much longer it would take, I got vague answers like “soon” or “we’re working on it,” only to wait another eternity. The frustration builds as you’re left staring at the same dealership walls, wondering why it takes so long to process a straightforward purchase. It’s as if they’re stalling on purpose, and no amount of inquiry speeds things up. You’re trapped, watching the clock tick, feeling ignored.

Then come the dealer tactics. My wife, with an over-800 credit score, was quoted just under 9% interest—absurd for her profile. They pushed hard, using guilt trips when we hesitated to reveal our trade-in payoff, making us feel small for questioning their numbers. For a $30,000 purchase, not one manager bothered to say hello or thank us. We were herded through like assembly-line parts, not customers. The friendly staff can’t mask the long waits and shady finance games—White River Toyota feels more like a profit mill than a dealership.

The ding on the wheel well was not disclosed to me either. I didn’t notice it. They certainly didn’t note it !!!!

Our salesman, Brian Moore, made it worse. He was juggling multiple customers, darting between desks like a caffeinated pinball, and left us for dead. We’d get five minutes of his attention before he’d vanish to haggle with someone else, leaving us stranded. we felt like an afterthought. For a $30,000 sale, you’d expect focus, not abandonment. Brian’s chaos added insult to injury, turning a frustrating experience into a maddening one.

Dave Bennett and Lucas Mudge were very professional and great to work with! Thanks for taking your time and answering all our questions. We love the new car and love the payment more!

Had a great experience buying my first new car. The staff were kind and very responsive to text messages, without being pushy throughout the buying process. Worked with Branson and Josh who did a great job answering questions, giving space to think about options and checking in after purchase.

White River Toyota gets top marks from the Welches! We worked with Sheldon, who has worked with other folks in our family as well. He is knowledgeable, kind, and goes above and beyond to make sure all questions are answered. Luke, who handled our paperwork was excellent as well. We highly recommend White River Toyota.

Great people. Great experience. My salesperson listened to my needs and found me exactly what I was looking for at a great price. Glad to not need another car for a good long while, but if I did, I know where to go!

Excellent customer service, Brian was excellent to work with, knowledgeable and very down to Earth. He and the other staff were welcoming, but also straight forward and transparent during the buying process.

Alyssa and Zach worked with us over a period of months to find us the right fit for our needs and budget. They listened to every concern/ want/ need we had through this process

I don’t usually write reviews, but I felt the need to for this place. Everyone there is truly amazing! Darrin, Zach, and Chris were so great. Darrin was my sales person, and he got me in a new car at the price I wanted. He was not afraid to tell me how it was and if something was going to be out of my budget. Such a laidback place, not pushy at all. They were very respectful of my time and my budget. Highly recommend this place and Darrin!

Sheldon and Luke made my car buying experience extremely positive. Sheldon respected my budget I was staying in and helped me find the car I was looking for! Luke listened to my financial needs and answered any questions I might've had with no judgement. I will definitely be back in the future when it is time for (another) new car!

I had a great experience buying my 2025 Tacoma TRD off road! Darrin was my sales man. I was told the price it would be they nailed the price had me in and out in about 2 hours from the test drive to paper work full detail of vehicle! Very pleased

I recently purchased a 2025 Toyota Rav4 XSE from White River Toyota. From the start, Justin kept the process super professional and pressure free. Although this particular model was not in their inventory, Justin made sure he coordinated the resources in order to get the car delivered in less than 3 weeks! We reached a sale price that worked for both parties.
A special shout-out to Zach R. and Chris H. for making this happen.
This is truly the first time I felt great and confident walking out of a car dealership. Keep it up guys! I will make sure I spread the words.

Very great experience and had the best truck for me got me in and out with a new 2025 Tacoma thank you Alyssa

Literally the BEST car buying experience you’ll ever have! ( And I’ve bought a lottttt of vehicles!) Justin, Zack and Nate are all amazing! They made going into a dealership blindly, (after so many other failed dealership attempts) such an effortless process. I felt as though I was dealing with life long friends. We had such a wonderful, no pressure experience that my husband (unexpectedly) purchased a vehicle on the same day too! Don’t waste your time anywhere else. Trust me…this will be your forever dealer, as it is ours! Thank you all again!

Brian was super helpful and great to work with. No pressure and he helped me find just what I wanted.

Brian and Luke were awesome to deal with, I really appreciated the lack of pressure, time and space that was given to be able to discuss the decision with my wife before committing. Also the respect shown to what I wanted to do regarding financing and warranties were nothing like I’ve experienced before at a dealership. Props to White River Toyota, it made a task that I really wasn’t looking forward to a great experience, and I’m loving my new-to-me Tacoma

I took my 2001 Land Cruiser to White River Toyota for service. Ricky Owen, my Service Tech, went way above and beyond to help me navigate the repair, options, and logistics. I truly appreciate his patience with me and his shrewd guidance. Thank you!

First off, all experiences I have had with sales are amazing, I recommend Darrin as a salesman highly. However, my experience today with the service department was terrible. I dropped my car off at 9 and was going to leave it until someone said that it would only be a little bit. I decided to stay and was waiting for a couple hours before I went to check in, the guy (Dana) said it would only be another 45 min for the last thing as it started 15 min ago. I was disappointed, but hung around for another hour and 15 min until I went out and he said it crashed so they are restarting it an it will be another 45min to an hour. At this point it has been over 3 hours since someone told me it would just be a little bit and I had to call my wife to pick me up so I could get to work. An hour and a half later I finally got the message that it was done and I came in expecting to get a discount or free oil change and was greeted by an extra $200 on my bill. He said that it was a 3 hour job (after telling me it was an hour twice) and that the only discount I could get was for my original quote. So after 6 hours of my time and extremely minimal communication I had to avoid a massive upcharge. I would not recommend anyone get service here as they do not take care of their customers or take responsibility for their mistakes.

Hannah was great to work with. The entire process was very smooth. I appreciated being able to show up and drive away with plates the same day. Love my Corolla so far

I recently purchased a car from White River Toyota, and I must say, it was one of the easiest car-buying experiences I've ever had. Despite my general dislike for the car-buying process, the team at White River Toyota, especially Marty and his sales manager, Bill, made it much more bearable.

Marty, our salesperson, was incredibly efficient and guided us through the process quickly and smoothly. He was knowledgeable, friendly, and made sure we understood every step. Bill, the sales manager, was also very supportive and ensured everything went off without a hitch.

Overall, I highly recommend White River Toyota for anyone looking to buy a car. Their team made what is typically a stressful experience into a pleasant and straightforward one.

I ended up going to White River Toyota after repeated failed attempts to purchase a vehicle in NY. Sales professionals in NY were lack luster and seemed uninterested in assisting me in finding the vehicle I desired. This was certainly not the case at White River Toyota! Darren and the team there were professional and efficient from the start! From the first phone call to the final signature, they were on the ball and kept the process moving smoothly. They negotiated a fair price for my trade and had me on the road the same day in my new Toyota Sienna! I will absolutely use White River Toyota in the future!

All the staff members from sales to finance were great. They gave me lots of options for financing, and a Great deal on my trade-in.