Western States Metal Roofing
- 4975 E Drexel Rd, Tucson, AZ 85706
- Industrial Roofing
- Residential Roofing
- Licensed & Insured
- Warranties Offered
- Metal Roof
At Western States Metal Roofing, located in Tucson, Arizona, we specialize in delivering top-notch roofing solutions tailored for both residential and commercial projects. Our expertise spans roof installation, replacement, and waterproofing, ensuring that we can manage complex projects from inception to completion. We pride ourselves on our ability to handle diverse needs while maintaining a focus on quality and durability. Our organization and attention to detail set us apart in the industry.
We understand that every project requires a coordinated approach, and our well-structured team is dedicated to providing reliable results that stand the test of time. Whether you are looking to enhance your home or undertake a large-scale commercial endeavor, we are equipped to deliver high-quality outcomes that add long-term value. Situated in Tucson, we proudly serve the surrounding regions, ensuring that our clients receive the best in roofing solutions.
Customer feedback is mixed regarding Western States Metal Roofing. Several reviews highlight the efficiency and professionalism of the ordering process, particularly praising the support provided by staff members like Martin. However, serious concerns were raised about customer service, including unresponsive sales representatives and difficulties in communication. Many users expressed frustration over unsatisfactory support when attempting to resolve issues or obtain necessary information. While some customers were pleased with the product quality and timely delivery, the inconsistency in service negatively impacted the overall perception.
- Martin was able to us with initial brochures, color samples, and product samples.
- The ordering process was handled very professionally.
- I was extremely happy with the quality of the metal roofing panels and the customer service.
- There was also follow-up correspondence that kept me up to date regarding the order status.
- I got the material within the two weeks that it was promised to us.
Customers are fully satisfied
I would have given them a zero if possible! DO NOT purchase metal from these people. Their website is a lie. They lie to you and gaslight. When you try to complain, no one responds! I was trying to change our sales rep because he does not deserve our business! I tried to get the name and contact information of his direct supervisor. Three different people refused to give me the information of the person I was trying to file a complaint about. One never responded, another told me to talk to the sales rep directly and the last person told me to send my complaint via the sales email. YEA......this is who they really are! I guess they cover for each other.
Martin was able to us with initial brochures, color samples, and product sample. Easy ordering via email and web payment (project in New Mexico mountains). Materials had a short lead time for 'will call' pick up and yard staff were outstanding at quick loading for my 700 mile turn around. Then when I was short due to my miscalculation Martin and crew promptly provided a small pre-cut size order to complete the siding before winter rolled in. Board and batten siding pieces (up to 14' sections) were simple to install, durable and fire resistant in the alpine environment. Neighbors and other contractors were impressed with product and maybe more orders will be in Western States future.
Update: rep from Phoenix called for a cancellation to a quote and I told them about my issue. They said they were reaching out to Tucson office and that was last I heard. Again, taking care of people isn't a priority. They had to redo my ridge cap as again it was incorrect pitch for our roof which was appreciated but kindov nessesary on their part. No response on all the other messed up stuff that even sales manager said was caused by poor labor in Phoenix. So still nothing is done.
Metal roofing is not my specialty as a work primarily on asphalt. However we want to install on my own home to test out in our neighborhood and for solar installation and longevity.
Reached out to metal Western States and late March / early April to get a quote and submitted blueprints to them for ease of quote.
Not been very happy with the product quality and communication. If you're curious for more read below.
Delivery was a poor experience as they do not set it up for removal even with a forklift I don't see how it would be possible but two men is not an option as they told us. During assembly different parts were bent that were not supposed to be bent and parts that needed to be bent were not done correctly either. Furthermore explained to the sales rep that I was installing gutters and supposedly updated the product to meet that but instead did not advise us further and we had to go back and forth to figure out a solution causing additional delays.
They did not bend our metal 1.5 in 12 instead set it to 4 and 12 default which also caused additional delays and modification. I have expressed my frustration to the office in person and asked that I speak to supervisor my request was placed in queue and I doubt I'll ever hear back if I do hear back from a supervisor to address my concerns. I will revise my feedback but as of now I'm not happy with the level of customer service we've received.
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Company Locations
Head Office
Branch Offices
- 4975 E Drexel Rd, Tucson, AZ 85706
- Industrial Roofing
- Residential Roofing
- Licensed & Insured
- Warranties Offered
- Metal Roof
The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.
The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.
Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.
Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.
Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.
Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.
It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.
The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.
To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.
Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.
When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.
Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.