Washington Cedar & Supply - Auburn
- 1400 W Main St a, Auburn, WA 98001
- Metal Roof
- TPO Roof
- Asphalt Shingle Roof
- Hip Roof
- Tar and Gravel Roofing
About the Business
What people say about “Washington Cedar & Supply - Auburn”?
Customer feedback reflects a mixed sentiment regarding the company, particularly concerning their service and return policies. While many customers praise the knowledgeable staff and competitive pricing, several reviews highlight issues with delivery accuracy and significant restocking fees for returns. Communication appears to be a strong point for some, with reports of friendly and helpful service, but others have noted a lack of concern for safety and customer satisfaction in certain situations. Delivery services generally receive positive remarks, although there can be inconsistencies with order fulfillment.
What Users Like The Most
- Best price for roofing around.
- They are professional, quick delivery dates, and everything on my orders are there.
- Great product and quality for a great price better than other big chain companies.
- Very professional and experienced staff from the initial ordering to the delivery process.
- This place takes care of you!
What Users Like The Least
- When I returned, they charged a heavy amount as restocking fee.
- I do not understand at all. I don’t want to go to this store.
- The counter guy that answered the phone did not care about what the truck was doing.
- They charged me 20% of the total amount for a small stock fee.
- It is apparently obvious this company cares nothing about public safety.
Recommended Reviews
They're probably normally great. We ordered on Tuesday/Wednesday. Asked for Thursday afternoon or Friday morning delivery.
Showed up Thursday morning... okay, fine. We were only 20 minutes away from their base.
We wanted synthetic underlayment but got tar paper. My sister thinks she might have said something wrong. They replaced that for free despite a $30 difference. They said normally they would have suggested synthetic. Go figure.
And the starter edging was scratched and warped. I told them it was the drip edge that was scratched cause I didn't know any better. So, Friday morning they showed up and said the manager said the starter edging would get replaced in 20-30 minutes and left. I called at 1pm and 3pm friday to make sure we were on the same page. It's now Sunday and still waiting on the starter edging. Took the whole sunny weekend away. I don't know if it was something I said but I didn't ask for dented material... you gotta have a system for when you mess up and maybe they need to figure out a better one.
Best price for roofing around . I usually get quotes from these guys and stoneway wash cedar supply.is always better price.
I highly recommend not to go with the store to purchase roofing materials. I did a big project and placed a big order with some excess materials. When I retuned they charged heavy amount as restocking fee. They are very nice and do cheap delivery while taking orders. But when it comes to returns with no damage you can see their real face. Don't waste your time and money with this group.
137 locals recently requested a quote
- 1400 W Main St a, Auburn, WA 98001
- Metal Roof
- TPO Roof
- Asphalt Shingle Roof
- Hip Roof
- Tar and Gravel Roofing
Companies Similar in Profile
