- 1524 Main St, Palmyra, ME 04965
- Industrial Roofing
- Financing Available
- Free Estimates
- Licensed & Insured
- Warranties Offered
Other roofing contractors nearby
| Roofing contractors in Palmyra, ME | ||||
|---|---|---|---|---|
| Company | Rating | Reviews | License | Online estimate |
| James & Whitney Co. - Chelsea | 4.9 | 88 | — Not checked | No |
| Maine Solar Solutions | 4.9 | 88 | — Not checked | No |
| Evergreen Home Performance | 4.9 | 85 | — Not checked | No |
| Caron Roofing & Construction | 5.0 | 84 | — Not checked | No |
About the Business
What people say about “Ware-Butler Building Supply”?
Customer feedback is predominantly positive regarding the quality of service and product offerings at Crescent Lumber. Many reviews highlight the friendliness and helpfulness of the staff, with customers appreciating the efficient service and timely delivery. However, there are notable complaints about poor communication and order fulfillment, particularly regarding missing items and lack of response from staff. This inconsistency in service has led to a few very negative experiences, indicating areas for improvement in communication and order accuracy.
What customers highlight
- Always personable and efficient.
- Their attitude is we are here to serve our customers.
- Best lumber yard in the state.
- Very helpful, friendly staff.
- Great customer service, lots of smiles.
What customers mention as negative
- I received my estimate and it was missing items.
- He never responded.
- They did not deliver all of the materials I needed.
- Despite their website stating the Stillwater location was open on Saturdays, it is not.
- Terrible experience.
Recommended Reviews
I have used hammond lumber over the years. Always personable and efficient. Glad they are now where I work and are closer than home depot.
Today I tried to order 2 doors and a bucket of nails... It took 20-30 mins on the phone. I received my estimate and it was missing items and they had the quantities wrong. I emailed and texted the salesman as I told him my cell phone coverage is spotty, and he said he had a work cell phone. He never responded. 13 minutes before close, I called them to work things out. I spoke with someone on the phone who appeared to blindly look for the order. Never asked for the quote number until 10 minutes in. Once he noticed it was nearly closing time, he hung up the phone! I could hear it hang up before it cut off. Truly HORRENDOUS customer service experience. I've been here many times in person, and never an issue. Now my order is going to be delayed further..
This is a great asset to the area and all of Maine with many locations throughout the state. Full line of anything you'd need from hardware and lumber to a multitude of in-house made metal roofing colors & styles.