Wallace Construction Group LLC

A+ Wallace construction repaired the walls at our pizza shop after a car ran into the building. Great work, great communication, easy to work with. Highly recommend

When I decided to add a porch to my house, my brother found Wallace Construction. Our last name being Wallace, he thought why not?
Marc and his crew is highly professional. Marc came by very often just to check on progress and to see if I had any questions or concerns and to let me know our next step.
This process was very fast and very professional. Marc and his crew were the right fit for me and my project.
Thank you Marc for your team, your professional experience and concern. I just love my new porch. And so do my girls.

EDIT: WALLACE CONSTRUCTION GROUP IS THREATENING LEGAL ACTION (PICTURE ATTACHED) DUE TO THIS REVIEW. I REMOVED ALL OF THE STATEMENTS WCG BELIEVED WERE "FALSE". MEANWHILE, DENISE WALLACE HAS 1 STAR REVIEWS OF OTHER COMPANIES (PICTURES ATTACHED). I'M CURIOUS IF THESE COMPANIES SENT DENISE A CEASE AND DESIST.

I hired Wallace Construction Group in June of 2022 to fix damages from a water leak, which totaled over $41,000. The work was "finished" in June of 2023. It was a long battle with insurance. Looking back, I realize how poorly managed it was with WCG negotiating with insurance. Fast forward 7 months after the repairs were "finished", I deeply regret our decision to hire Marc and Denise Wallace.

7 months after the repairs were “finished”, we noticed ants were coming out from behind our oven. Once the oven was pulled out, we discovered the water line WCG installed to the refrigerator was kinked and leaking. It clearly had been leaking for months since mold was present. I immediately called WCG. Marc instructed me to use bleach to clean the mold. I texted Denise pictures of the mold (Jan 18, 2024 text message attached). Marc came the next day to look at it himself. WCG arranged for their plumber, who they originally contracted the work to, to replace the water line. The plumber replaced the water line. He apologized and stated that the water line originally installed wasn't very durable and the water line they usually use must have been on backorder when they installed it roughly 7 months earlier.

Weeks later, we bring our newborn baby home from the NICU. I became concerned that the water had leaked behind our cabinets and into the room behind. After inspecting, I found the hardwood flooring had started to buckle and the drywall behind the cabinets was covered in mold. I immediately called Denise. Denise and Marc took no responsibility for the damages. Even worse, Denise explained that mold isn't harmful and that "Marc would call me to further explain". Instead of calling, Marc forwarded me an email between him and his plumber, which gave an overview of their conversation of the damages (email attached). Marc and the plumber decided to make up their own narrative that I was “cleaning behind the oven and I cut the water line” and stated that mold isn’t harmful. This was the farthest thing from the truth. Marc was at my house the day after the leak was discovered. The stress that this caused me and my family, while having a newborn exposed to mold, was extremely challenging and difficult to come to terms with after just 7 months since our house was fixed from the previous water damage. I attempted calling Denise multiple times, left a voicemail, and texted her to discuss how we could come to some kind of resolution. Once again, instead of returning my call, she responded via email (Denise’s email attached with subject line “Answer to you April 26, 2024 text”). Denise’s email stated that WCG replaced our water line out of "courtesy” and that all trade work has a 30-day warranty. This was odd since I worked with WCG for a whole year and no work ever started without payment & a signed contract. The email on April 26th, 2024 was the last I ever heard from WCG.

Today we have $47,000 worth of work needing done to put our house back to its normal state. Meanwhile, our baby is being exposed to mold. It's very important to note that the plumber WCG contracted filed a liability claim with their insurance. If everything was installed correctly, why was there an insurance liability claim?

WCG offered a gift card in exchange for a review on BBB. I regret writing it. Their $41,000 of work completed held up for 7 months and ultimately caused $47,000 worth of damages.

WCG, you caused more pain and stress to our family than you could ever imagine. At a time when we should have been enjoying our newborn baby, we were worried about our house being fixed. We simply want to share our experience to prevent others from making the same mistake we did: hiring WCG.

We were really struggling to find someone to help us with our old and leaking roof. Two other contractors had ghosted us after failing to secure an insurance payout before someone recommended Wallace Construction to us. From Day 1 Mark and Denise were thorough, dedicated and engaged. It's so rare to feel like you matter to the other party. Throughout the saga with our insurance to ultimately completing the repairs, Wallace Construction was phenomenal every step of the way, even personally checking up on the job day of. I would highly recommend them for future projects and have asked them to take a look at replacing our fence next. Thank you Mark and Denise!

I needed my roof replaced due to damage and Marc was so great in helping me deal with the insurance adjuster. He was able to get the job done and my new roof looks great! Highly recommend Wallace Construction Company for all your home repair needs !!

The only thing that went correctly during my flood issue was working with Wallace Construction. Denise was amazing in delivering what I needed, exceeded all expectations, delivered before Christmas and was a great person to talk to, even vent to, when other aspects of my claim weren’t going well. 10/10, will work with them again in the future. It was all worth it!

I was extremely pleased with Wallace Construction and would recommend them! You could always get ahold of them to ask questions and if they told you a time they would be at your house they were there! When they finished the job everything looked great and they left your house clean! I would definitely use them again!

Wallace Construction group did a fantastic job with our door project. Denise Wallace was a great communicator with job updates and Marc Wallace was always on site making sure the project was being done right. Great team!

Wallace Construction Company are the best, very professional. Absolutely a company that you can count on to get the job done. We really enjoyed working with Marc and his entire crew.

I had a construction question regarding a real estate transaction. From the first interaction with Denise, to the return call by the owner Mark, I experienced nothing but professionalism. Mark answered all of my questions, providing even more detail than I thought I needed. (Turns out, I did need it!). I highly recommend this company. They are responsive, professional, and customer oriented.

Just imagine waking up, walking downstairs only to find your entire downstairs flooded up passed your ankles. Water everywhere you look, every turn, every room. Everything just ruined. What in the world are we supposed to do? Where to begin? Restoration comes through and demos everything. Whole downstairs gone. Walls, flooring, doors - you name it. Gone. We felt like we lived on an Island with no help, no where to turn. Insurance is supposed to provide us with a peace of mind, but in our case that didn’t happen. Our peace of mind in all of this was Denise and Marc Wallace.

Fast forward 4 months — we are finally sitting in a house with walls! Progress and drywall! Day 1 of the remodel completed tonight! 4 long months of no kitchen sink, dishes done in the tub upstairs and a whole entire downstairs gutted. 4 long, miserable months with 2 adults, 2 kids and 2 dogs. To say it’s been a nightmare is putting it lightly. But tonight, thanks to Wallace Construction, we are going to sleep with progress on our home. Progress we felt never was going to happen. Our safe place, our home is finally being put back together.

One HUGE blessing throughout these last 4 miserable months, has simply been Wallace Construction. Hands down. They fought daily battles for our Family with our Insurance claim. They never settled for less than what they knew was morally right/owed. Even when Insurance tried their luck, and boy did ours try, Wallace came through and won every time. The factual knowledge these Owners have, mind blowing.

I never thought I was going to see my house ever whole again. Every week passed we were faced with a whole new set of struggles, but Wallace Construction stayed in communication with us every day. Every struggle they stood beside us and fought too. Countless of phone calls, emails and many, many hours spent fighting for our Family.

I thank God everyday Wallace Construction came into our lives because there were days we wanted to give up, days I wanted to lay and cry, summer days wasted with my girls due to a demolished house and days we felt so defeated by the Insurance company we almost just gave up. But, Wallace Construction was there every single day of this process giving us hope, faith and helping shed a light in our dark time. When I say they were there daily, I mean daily. Whether it was Denise, Marc or sometimes both of them they were in some form of contact with us daily.

Reviews today are so important in this world we live in and I put my whole heart into this one. Don’t second guess, go with this Company. I will forever be grateful we did!! This Company helped my family and I in ways we’ll never be able to repay. I can only hope this review leads you in the direction my Family and I once needed. Right into the trusting and caring hands of Wallace Construction.

Wallace Construction did a great job restoring my home after we suffered water damaged. They were very professional and did great work. They were very diligent on my behalf to make sure insurance did their part and paid for the fixes that I needed. Will definitely use them again!!!!

Wallace Construction Group LLC is the epitome of professionalism and great service. My insurance company tried to low ball us on the cost of fixing water damage, but this company would not let them and even walked me through the dispute process for my insurance company. If you need ANYTHING, remodeling, installation, or otherwise, you can’t do better than this company. They will communicate with you and make sure the project is done to your satisfaction from start to finish.

About nine months ago we began an extensive outdoor living space and exterior home renovation project with Wallace Construction Group, LLC, which is now nearing completion. We were deep into the phase of considering what we wanted for our new space but not nearly to the point of picking out materials, design, products, etc. Unfortunately, the spring hail storm of 2021 in Hamilton County, IN forced us to pull the trigger sooner than expected. Because I previously owned a home improvement business for some years, I knew enough to interview multiple contractors until I found the one who I believed was made of the same integrity, commitment to open communication, and dedication to quality that made my own service to others a joy and a success. That is why we contracted with Wallace Construction.
I’d like to say that our project went completely without fail, but the opposite is the case. While I personally initiated many Change Orders; we also had the misfortune of trying to carry on a large scale project during the perfect storm of the supply chain crisis; rapidly rising inflation; unending lockdowns, mandates, and other issues caused by an on-again off-again virus; and a surge of people doing home improvements with money saved up because of nowhere else to spend it. Our project experienced numerous issues due to shipping delays, material shortages, subcontractor illnesses, bad weather, and the usual gremlins and violations of Murphy Law.
The purpose of this review is to point out the superb commitment to integrity that Marc Wallace and Wallace Construction Group, LLC lives by. I knew through all of the clutter that communication would be timely, honest, and forthright when coming from Wallace Construction. Whenever there was an issue with pricing, materials, a subcontractor, etc. Wallace would listen to my concern and if I was in the right, he wouldn’t stop supporting my position until I was appropriately satisfied. Wallace Construction delivers the highest level of quality product and will not take on a job that he’s not willing to stand behind.
Wallace exceeded my expectations on most deliverables and worked tirelessly to correct anything and everything that needed corrected. Another thing I asked of Wallace Construction Group prior to starting our relationship was that they have good documentation, especially when it comes to Change Orders. They were very good at this and it helped a great deal when asking for clarification on details in our large project. My main recommendation for Wallace Construction Group is for them to train and delegate some of the more repetitive and tedious administrative and project management tasks. This would allow them to do more of what they do best.
As a prior business owner, I’m proud, pleased, and privileged to say that Marc Wallace and Wallace Construction Group, LLC is the only company I will ever use or that I will ever endorse or recommend.

The quality one receives should be equal to the time and cost one is willing to invest.
Integrity is priceless.

Rick Cook

Wallace Group is very professional, does great work, and are very responsive any time I’ve contacted them, but most importantly they care! Good customer service is hard to come by these days; Denise & Marc have always made us feel that no job was or is too small. I will be using them for other services!

I couldn't be more pleased with the final product of Wallace Construction. They converted a basement bedroom into an office/cigar lounge, and it turned out perfectly. They helped me think through the various ventilation options and were collaborative an engaging partners, sharing their expertise and helping to refine my vision into the perfect space.

Both Mark and Denise were kind, honest, and easy to work with. This was their first cigar room, and they worked diligently to make sure it ended up perfectly, checking in with me to ensure I was happy with all of the work. Mark is a perfectionist and ensured all of the work was up to his standard. For any project coming up, I will definitely be calling them up again!

Mark and his team were great to work with. Mark took the time to explain our problem and how he would solve it. We had to have the brick façade replaced on our house. As the work progressed Mark stopped by to explain what they were doing and how the previous work had failed. The project started and finished on time with no hidden costs or extra charges. If you need home renovation work I would give the Wallace Construction group a call and let them bid on your project. One last note, they’re right here in Fishers.

About a year and a half ago, we hired Wallace Construction Group to fix, replace and repaint some bad wood on our front porch overhang. Everything was taken care of quickly and looked great. Fast forward 18 months, and as everything settled, the column from the porch to the roof began to wobble a good bit. This, obviously, couldn’t have been accounted for at the time. It was just the natural course of things. To see if there was anything that could be done, I called Wallace this morning. Even though the work is well beyond the warranty, they were, literally, outside within the hour, getting the post all squared up and fixed in place! It was incredible. It was so refreshing to work with a company that is skilled, friendly, accessible, and stands by their work for the good of the customer. I highly recommend and will certainly call them when I need any construction work done down the road.

They are professional, prompt, and do a awesome job! They poured floor to my gazebo and repoured a new front porch after another company messed up! I will always be a customer! And highly recommend them!

The screen door that Wallace Construction installed for me lasted four months until it became unusable and potentially dangerous to open and close.

Wallace Construction came to install a new back door and screen door for my house. We are very unhappy with the screen door that they installed for us, which started having problems after about four months. We did not misuse or abuse the screen door that they installed in any way. The main back door is installed and working properly which is the main reason I'm giving them two stars instead of one.

Once the screen door started showing problems, I notified them that the screen door was stuck and would not open at all. Denise made it very clear that they only provide a three month warranty. Marc made a courtesy visit to make a simple adjustment (which I appreciated the gesture), however, after this simple adjustment that he made, the door became worse and it appears that the wind blew the door open which made everything worse. The hydraulic hinge is now completely busted and the door is unusable and seems dangerous. It is very unsettling and I am concerned about my family's safety because of this screen door. I expect a new screen door to last longer than the one Wallace Construction installed for me, especially without any misuse.

Wallace Construction didn't offer me any additional options for them to come out again to fix the screen door even though I was willing to pay for it.

The screen door they installed had an "89% approval star rating" from whichever aggregate review website so I suppose I'm apart of the 11%.

I will not use Wallace Construction again or recommend them to my friends or family.

YMMV

Had an insurance claim that didn't meet the deductible. Wallace Group honored the quote and did a fantastic job that usually would take a full day, and completed in half a day. Professional and Friendly!

When we hired Wallace Construction Group (WCG) we hired them for their expertise and to be our advocate. But they only ended up advocating and protecting themselves. We chose Marc Wallace to complete a very large and complicated renovation of our home. We chose him initially because he seemed to be a man of his word with integrity, was knowledge in the field and could deliver a quality product at a competitive price. Marc seemed to thrive on finding his customers outstanding deals and got a thrill out of impressing his clients with these finds.

However, our experience with Wallace Construction Group proved different. We put down 4% of the total project with the understanding that this amount would be used towards the architect and Wallace's fees. After our architectural plans were completed we met with WCG to sign off on the plans. At that meeting we were asked for 36% to start the project which we had no final costings or approved itemized budget. We told them we would not be putting more money down until we had a final bid sheet. We were assured this process would be completed with in 90 days. This is were communication started to fail. We were frustrated with how the communication between the parties was happening. In hopes to work through our frustration we reached out via phone and asked for a meeting to discuss our concern. We were told via email it would be 60-90 days before they had time to meet with us!! It was "the height of their busy season and they only had time to talk to their customers that were under contract". They had money from us and we considered us to be under contract. But they did not.

The unprofessionalism hit a new low when Wallace called yelling at us! Several attempts were made to calm him down as well as schedule another call but we were met with a text message stating all further communication was to go through his attorney. We were and still are perplexed by this turn of events. After processing through some of our shock we made the assumption that since WCG walked away from the job we would get a portion of our money back. Unfortunately, we were again mistaken as we were told that he "completed what we hired him to do" and won't be getting any of our money back. WCG did take 79 days to compile an incomplete bid; pulling out of the job just a few days shy of his 90 day promise. But we had hired him to remodel our home and this process was far from done.

Claiming to be a Christian his actions certainly aren't aligned with his word or beliefs. I would never recommend doing business with this company. We hope to save others from the same heartache, frustration and finacial loss we have experienced.

Marc Wallace did a bathroom remodel for me that turned out amazing! I would recommend his company to anyone, very professional, quality services that can see a project through from start to finish.

My house was broken into and I needed a complete door replacement done quickly so that my home would be secure and usable. Marc and his team were very good about communicating clearly what all the restoration entailed, came to my house the day after I called to start the estimating process, had the quote to me later that day, and completed the job two days later. The quality of their work was excellent, and the door is now much more secure than it was previously. I would recommend them to anyone!