Virginia Home Improvements Inc.
- Richmond
- Commercial Roofing
- Industrial Roofing
- Financing Available
- Licensed & Insured
- Locally Owned & Operated
About the Business
What people say about “Virginia Home Improvements Inc.”?
Customer feedback is overwhelmingly negative, highlighting severe issues with service and communication. Many reviewers note unprofessional behavior from management, particularly in handling complaints and reimbursements. Instances of theft by employees and difficulties in recovering deposits have been reported, raising serious concerns about trustworthiness. Communication appears to be lacking, with customers feeling ignored and frustrated after voicing their concerns. Overall, the sentiment suggests a need for significant improvements in customer service and accountability.
What Users Like The Most
- The Foreman was great and showed professionalism.
- One neighbor had used VHI, Inc. for a garage roof with no problems.
What Users Like The Least
- The owner Philip refused to reimburse for the loss after 5 months of calling.
- Contractor took our CASH deposit and never performed any work.
- After filing a criminal complaint, we did finally get our deposit back.
Recommended Reviews
Paid to get my shower remodel. The Foreman was great but the owner Philip after issues arose was a nightmare. One of the workers STOLE jewelry and electronics from my bedroom & my office. The owner Philip refused to reimburse for the loss after 5 months of calling he made the foreman pay for the value of stolen items. Philip refused to make the situation right no empathy or remorse.
BE ADVISED!! Contractor took our CASH deposit and never performed any work. We are hopeful that we'll get that back, without having to take legal action.
UPDATE 8/25/18 - We did finally get our deposit back, but not until we filed a criminal complaint against him and going to court. Luckily, it was substantial enough that the Commonwealth Attorney filed suit and we did not have to. He has now also been investigated by the DPOR and is going through the disciplinary process to have his license removed.
A neighbor had used VHI, Inc. for a garage roof with no problems, so we decided to give him an opportunity. We were very trusting and patient in the beginning, then after 2 months of excuses for not being able to schedule work, we could not wait any longer. We contacted the BBB with a complaint against the company and hired another contractor to replace the roof. By the way, that company scheduled work immediately and completed in 2 days and did an excellent job.
BBB rating is now and "F," with several very similar complaints in the past few months.
137 locals recently requested a quote
- Richmond
- Commercial Roofing
- Industrial Roofing
- Financing Available
- Licensed & Insured
- Locally Owned & Operated
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