Urness Hardware & Appliance

Very helpful staff. Large selection of plumbing, heating, household needs along with appliances and a nice selection of tools and equipment to rent.

I bought an LG washing machine in April. Nice washer. There was an unfortunate misunderstanding with regard to a service call, the resulting charges and a subsequent phone call. I was very upset but eventually things were made right. While it has left a slightly bad taste in my mouth, at least the issue was corrected which they did not have to do. I regret the unpleasantness and hope that future interactions will be more satisfactory.

Friendly and helpfull staff , comprehensive inventory . No need to drive to bigger city you can find what you need at this store

I visit this store alot for work purposes, they have a wide variety of things available, rentals, and very helpful staff, would always recommend.

I visit my dad weekly and always stop into the store for something. I think you do a great job!! Small town and great people!!! Keep up the great work!!
Shelly

Very helpful staff and they seem to have everything I have needed. It is a family-run store large and modern.

I was told the wrong rental rates after calling twice to check prices, I called to figure out where the confusion came from and was addressed by the most disrespectful, rude, and down right nasty woman who insisted on shouting at me and yelling over me while I tried to figure out the $100 miscommunication. I had been renting equipment from there for 10 years with more than impeccable service to make up for the less than quality equipment, however I'd rather pay the extra money than be addressed by their lack luster staff again.

The place is the same as any other hardware store, but it's the people that cause me to write this review. I've heard them be rude to people on the phone, insult others after they have made their purchase and left, and generally react as if they have never grown up and moved on from childish behavior. The last straw was an interaction today with my wife needing some paint mixed up for a project today. They were rude, and then as we were walking away they had to mock and mimic my wife when they thought we were out of war shot. I will never go here again as it's just as far to go to Hank's hardware in Hampton and they have always been genuinenly nice.

We are so lucky to have this wonderful hardware store. They are very helpful, and usually have what I need.