TYL Inc.

*EDIT: THEY ARE SAYING I OWE THEM MONEY.*
I paid all my bills and, to my knowledge, there is no outstanding balance. It's the first time they've brought it up. They quit without talking about this. It feels like this is an invention. I can't believe they are saying i owe them anything after 3 months of quitting. I feel like they would have brought this up by now.

TYL seemed great at first and then it just flew downhill. They tried 3 times to finish a simple job bathroom over 12 months. They devalued my house, lied and never finished. I'm missing grout, my floors aren't level, there's paint and caulk and grout on my tile. It's been 12 months and the job should have taken 3 at most. We went through 3 project managers. The things that I know about their criminal history make me hesitant to write this review(one is ex cartel, the other ex motorcycle club enforcer, both intimidating), but I don't care anymore. I can't write enough to cover the damage they did and the stress they caused. Larry will say things straight to your face, make you promise after promise, and they never came through for me. They lied to USAA and told them that the job had been completed properly. They constantly lied to me and made me promises they never came through on. Zero stars if I could. They told me not to let my kids become trans. It was an insane experience. They said they wanted to treat me like family and do to me what they would want done for them. Larry told me that all the time. I don't feel taken care of, in fact, I feel like i had a year of my time wasted and my house is worse than when they started.

Kam and Tae were absolutely amazing. They completed the work in a timely manner and were kind and professional throughout the entire project. I truly can’t thank them enough. I highly recommend TYL Inc. !!!

Used them through USAA for some water damage in my basement. Demolition crew was very inexperienced and had to keep calling their boss. Rebuild crew was poor at best. I had to redo caulking, drywall and painting, after they were done. This was back in early November. Today I get another invoice for the Demolition and remediation. I would not recommend them at all. Poor communication, incomplete work and waiting 2 and a half months to bill the customer. Beware!!

I had an amazing experience with both Cam and Tay from TYL Restoration & Remodeling. I had a mold issue in my home and Cam and Tay took great care to explain in detail the process and next steps. I will definitely utilize this company again because of these two well informed and caring men.

When my upstairs bathroom flooded USAA referred TYL. They were Wonderful. The guys came out and fixed the walls and everything. I only had one bad experience and that was with Ms. Patricia Blakely, she lied to me. I was under the impression that the damage to the floor in the kitchen was due to the water damage but she had communicated to USAA at it was a construction problem from a previous job, but didn't communicate that to me. When I reached out to her concerning the floor she had me to believe that she was still working on my case. Until I personally reached out to USAA and found out what was going on. I was so disappointed in her and the adjuster that was no longer working on my case. Not only does she know that I'm battling breast cancer and has just had a Masactomy. There's no way I've couldn't have known that my floor was a construction problem. Now she won't return my calls. To even explain. So disappointed in her.

TYL Inc., the water mitigation company assigned by my homeowner’s insurance, provided an infuriatingly unprofessional and irresponsible service. After performing some initial work, they promised to return the next day to finish the job. Instead, they left standing water in my home and abandoned furniture in the water without the basic step of placing it on plastic—something they did with other items but neglected here.

The communication from TYL Inc. was atrocious. A day and a half went by with no updates or calls. When they finally got back to me, I was told their move-out team wouldn’t be available until the following week. Their story and timeline changed each time I contacted them, making it impossible to trust anything they said.

Fortunately, another company came in and immediately began work where TYL Inc. left off. They brought in dehumidifiers and provided a clear plan and schedule for the next steps, which was a stark contrast to the chaos left by TYL Inc.

TYL Inc. claims to be a Christian company, but their behavior is a far cry from the values they profess. Their service is not only subpar but also deceptive and lacking in integrity. I wouldn’t recommend TYL Inc. to anyone who values their time, property, or peace of mind. They are a disgrace to their industry and the supposed values they market.

I had major water damage from a leaking drain behind the will in my kitchen and bathroom. There was mold and wood rot and we discovered roof problems. TYL helped me through the insurance nightmare and performed all the repairs beautifully. New roof, kitchen and bathroom. The whole team was great to work with and really seemed to care about me. We have animals and could not just get a hotel while the work was done. TYL worked hard to minimize the disruption to my family. I will use them for any repair or remodeling jobs that might come up in the future.

I had storm damage on my house and TYL came to the rescue. I am thrilled with the repair work which the team from TYL completed. Thank you, Craig Johnson, Kenny, John and everyone at TYL for all of your help and guidance!

I had a lot of damage from a water line break, TYL came in and did all my repairs and did a great job, I thank them for moving along quick and yet precise. And they all were great to work with. Thank you Jake and Ben for taking this mess out of my hands.

I had the pleasure of Kameron Carter doing my mitigation after a leaking pipe. My kitchen was torn apart but he was able to get everything dry and he 100% cleaned up after himself, he even cleaned up after the plumber that I hired. He was professional, knowledgeable, and had great communication throughout the whole process. TYL inc. is blessed to have such an amazing employee!!

Lost or Stole my huge piano and an expensive hair dryer. Both items are exceptionally large so I’m not sure why they didn’t know what happened to them. Did not respond or communicate when I asked about it pretty much ghosted me. Only said I signed a waiver that makes them not liable. They also failed to demo my kitchen which resulted in mold which they did come back and remedy. Although the interaction was friendly in the beginning Needless to say I am so glad I went with another company to restore my property.

Uncommon level of responsibility and attention to detail! USAA had originally referred us to a mold remediation company and they performed horibly. After asking for a new crew we found TYL. Robert from TYL was incredible and the level of effort he put in was amazing! His professionalism and desire to get us 100% mold free was something we only dreamed of. Thank you to Robert and TYL for making us feel safe in our home again.

Working with TYL Restoration has been a breath of fresh air. I have had a nightmare remodeling projects in the past, but TYL has restored my faith. I would absolutely highly recommend working with this team!

After having my basment flood USAA recommended TYL for our restoration. They were amazing. They were quick to respond and did the job so well. The workers were professional and respectful. The quality of workmanship was outstanding!. We would definitely use them again. Brent is amazing!

I can't say enough great things about TYL! I've always had really good experiences with their people and will continue to recommend them to friends and family. Brent and Jake truly care about the work they do and the people they help. The team takes great pride in their work and it was very clear to me that customer satisfaction and quality work are their top priorities.

This is a great company to work with for cleanup and repairs after a flood. I will definitely reach out for some remodel projects

DONT EVEN BOTHER WORKING WITH TYL. They’re extremely lazy and lie. I’ve been waiting for over a month to have work done in my house and all they’ve done is a single thing of the multi-step process. Every time they say they’ll come there’s always a reschedule for many different reasons. Just a bunch of excuses why they can’t come out and why another job took precedence over ours. I’m extremely disappointed and would never work with them again. Only reason I’m still working with them is because the insurance already paid them out .

STAY FAR AWAY FROM THIS COMPANY. These guys have the most unprofessional workers. They left trash (including cigarette butts) all over my property, and I had to clean up after these clowns to prevent my dog from accidentally eating any of that crud. What’s worse is that while they were repairing my roof, at least one of their workers dropped nails into my AC unit, AND BROKE IT. They refused to take responsibility, saying it wasn’t their fault that the punctures through the AC unit (and the nails still in the bottom of the unit) happened. It took both my mom and I arguing with them for TYL to eventually agree that they were at fault, and they finally repaired my unit. The project manager is a good dude, but the company as a whole needs to find better workmen. Years later, I’m still finding nails and cigarette butts in my backyard.

After suffering a loss due to flooding inside our home, USAA recommended Craig and his team for repairs to our master bathroom/bedroom, and kitchen. Not only is the quality of work far superior to similar work done by another company for the same incident, Craig and his team went above and beyond expectations for customer service. If you want a seamless experience from start to finish and top notch craftsmanship don’t hesitate to reach out. They’ll take care of you with a smile and compassion!

Upon returning from a beach vacation we were met with a large water stain in our foyer. After having the leak repaired USAA recommended using TYL restoration. The timely response by TYL Field Technician Rob Coolbaugh was impressive and he immediately initiated steps towards the restoration. Mr. Coolbaugh kept us in the loop with every action taken and provided an accurate timeline of the process. We are extremely pleased with the completed restoration and it was a pleasure having Rob oversee the work. Mike Anderson, Stafford, Virginia

The team at TYL were simply amazing. They went above and beyond and were able to adapt quickly as our needs changed. I highly recommend this team and will be using them again!!!

Everyone was so kind and professional. David was the best, on time friendly and very knowledgeable.
Will recommend to everyone i know.

Thank you,

My house was burned and TYL Inc is rebuilding my house. They are very professional, excellent job, good communication, etc. I can say a thousand things about them. They been helping with through the process. I can give to them more of 5. Excellent job!!!

I called TYL for assistance with a roof inspection for a Refi. I was in a bit of a time crunch and TYL pulled me through with flying colors. Everyone I spoke with was very professional. They were able to come on a day and time that was convenient for me. Not only were they on time, but they were actually an hour early after calling and confirming that the earlier time would work. All in all, I could not be happier with the service that I got.

I have not had the honor to have any work done by this company however the owner and his wife are some of the nicest people you will ever meet if I ever need work in the future most definitely I will consider them

Marina is a pleasure to talk to, very professional and courteous. Quick to respond via emails and phone calls. Chris, in the field, is a pleasure to work with as well. He helped coordinate rentals for a job. His attention to detail was appreciated!

My need was a simple drywall patch for a rectangular hole that a plumber had made to repair a pipe. Tim was able to schedule someone to arrive the morning after I called him. Nelson, the technician, was courteous and professional and very meticulous with his work. When I asked him how long he thought the entire job might take, his estimated time was within twenty minutes of the actual, so he helped me easily plan my day around his visit. He suggested that I’d have a more professional look by cutting an extra two inches on one side of the patch job, so that he could replace the piece of drywall all the way to the seam. This meant a little extra time painting, but he was terrific and the end product was very professional. There is not even a hint of a patch job. Would wholeheartedly recommend these guys for any drywall work.

I use TYL for everything from basic repairs to remodeling. There's no company that I trust more and can absolutely rely on. 1000% recommend.

They have been really great on two occasions. Very professional and they work really hard in accommodating. One of the best I have experienced.

As a community manager for 8 years, TYL was my go-to contractor for all of my property needs! I could call at any hour of the night or day and know that my problem would be addressed within the hour. Whether it was a small job of posting signs or a large restoration job requiring insurance claims- Jake, Brad, and the entire TYL team were on it! They are responsive, professional, and affordable. They're even doing my sister's kitchen renovation now. I highly recommend this company!

We recently contracted with TYL to repair damage done by a faulty restoration at our community pool house. We had a terrible experience with a previous contractor that left our bathhouse is various states of disrepair. Working with TYL (Paul specifically) was a breath of fresh air and a master class in professionalism, dedication, high standards, and timeliness. Paul was on top of it all. We had so many delays and disruptions that were out of our hands and Paul was able to navigate them with ease and flexibility. We had a tight deadline to open the pool to the community and Paul kept us on course and on time. Because of the previous bad experience, I stopped by numerous times to check on progress and I can say that the entire team held themselves to the same standard. Thanks! - The Spring Lakes HOA board

Such a great company to work with! They look out for your best interests and provide great quality workmanship. I highly recommend them for your family or business needs.

Josue and Ricardo came at midnight to snake the sewer line because of a back up into my tub. I live in a bottom townhouse and they found baby wipes from the neighbors above me, and the baby wipes were clogging the pipes! Josue and Ricardo were so nice and professional, and left the place as nice as they found it! When they were done, you would never have known they were here! Thank you thank you thank you, TYL remodeling!

Antonio, Veida, and the whole TYL team were fantastic in their investigation and repair of a major ceiling leak in our apartment. They were very responsive and proactive in communicating, spent time to make sure I understood the problem and solution, and even helped reinstall our track lighting afterwards. Highly recommend TYL!