- 32 Franklin St, Weyers Cave, VA 24486
- Industrial Roofing
- Licensed & Insured
- Warranties Offered
- Metal Roof
- TPO Roof
About the Business
What people say about “Truck & Trailer Repair LLC”?
{
"summary": "Customer reviews for Truck and Trailer Repair reveal a predominantly positive sentiment, highlighting the company's effective service and quick turnaround times. Many customers praised the staff's professionalism and willingness to assist, noting that they were able to get repairs done promptly, often on short notice. However, several customers reported concerns regarding pricing, particularly feeling that some diagnostic fees were excessive relative to the service provided. Communication appears to be a strong point, with multiple reviewers appreciating how well staff kept them informed throughout the repair process. Overall, while the majority of experiences are favorable, the pricing complaints could affect potential customers' perceptions.",
"liked": [
"Great service got me all fixed up super quick!!!",
"They got us in on our schedule, gave us a reasonable and fair estimate before they started any work.",
"The staff jumped right on it when I pulled my trailer there.",
"They communicated very well the issues with my truck.",
"These guys went above and beyond to get my truck done on time."
],
"disliked": [
"They charged me $145 for a four minute conversation that could’ve happened over the phone.",
"The bill broke down as a $125 diagnostic fee, and they put $12.50 on for shop supplies.",
"I paid for the trailer and I didn't check if it had the spare tire that was in the photos.",
"After payment they agreed to ship the forklift from Virginia to Kentucky, but it
Recommended Reviews
On our big rv trip across East coast, and of course over 4th of July weekend, our rv broke down. The people at Truck and Trailer were so helpful in getting our rv repaired at the best price and fast so we could continue our family trip. Thanks so much!! Would highly recommend!!!
I had no complaints they treat me well great service got me in and out and back to making money over the road
What a rip off. They charged me $145 for a four minute conversation that could’ve happened over the phone. The tech simply walked to the truck, and after listening to what I was having trouble with, told me it was probably a common TBC issue, not a trailer issue, and recommended I buy myself an aftermarket one. I understand needing to charge a diagnostic fee, but this seemed insane. But what can I say; I should’ve read all of the other reviews about their pricing.
The bill broke down as a $125 diagnostic fee, and they put $12.50 on for shop supplies. Shop supplies?! You mean ink to print the invoice on? He didn’t do or use anything, we simply talked! The rest was tax.
Having said that, the techs that were around were all very friendly and seemed knowledgable. Probably an excellent place to get work done if you don’t care about the price, have a large problem, or if you have a large fleet and they want your return business. But for a small guy with a minor issue, forget it! They may just take advantage of you.
- 32 Franklin St, Weyers Cave, VA 24486
- Industrial Roofing
- Licensed & Insured
- Warranties Offered
- Metal Roof
- TPO Roof