Thacker Ace Hardware

I was in pursuit of a fitting for my new power steering cylinders on my tractor. An internet search said i could pick them up at Thackers. Found one, and went to Ace in Colonial Heights for the other 3 same fittings. Ace Hardware store carry products not available at other places. The King Ace Hardware store is in Blackstone VA. Great stores.

Been shopping at this hardware store ever since Mr. Thacker opened it over 40 years ago. If they don't have what I need in stock they usually can get it.

Staff is pleasant, store is clean, but everytime i go in to buy something it costs way more than it said online. Online it shows wood bundles, in stock, 6.99. I ask for 2. Somehow it came to over 20$s. This happens every time.

Properly staffed. Gentleman with whom we spoke knew exactly what we were asking about and showed us the location. Also had cashier who was very nice.

Customer service wasn't good, cashier was making personal jokes on her headset to another employee, plus I had to pickup my own Bag of Sand?? He was abit older I get it... but if he would have asked me I've would have pick it up myself with no problem?!
But that's his Job right... Or maybe it was just his dry personality? It's rare that I go there... And I live in Petersburg.

Friendly folks and pretty good selection, think 4 people asked me if they could help me find anything and I was only in there 15 minutes. Also the only public restroom on the block. Also have cash registers with actual human cashiers rather than self-checkout exclusively.

Much rather this than Lowe's/HD/Tractor Supply

Great place, super friendly staff, positive atmosphere with great prices. Enjoy coming here instead of going to Walmart. Support the little guys!

I go there to get small things that you can't find in Lowes or home depot . Also there gun section is amazing for a small store and they.are great to work with . Not just gun section everyone.. The wife and I wanted to paint the house inside so we bought the one.coat paint like 4 gallons of it and it's truly one coat.. the wife and I were at home depot buying a pallet of 12"x12" pavers and picked up 2 more gallons of home depots one coat paint and 2 coats later we finally got everything to cover . I learned a lesson that day . Thacker Ace employees tell the truth and have the knowledge about every product they sell so far I haven't had one employee tell me that they have to go ask .
Thacker Ace hardware is my go to place for just about everything. I have no complaints they are awesome I do love there Gun section I have already bought 5 guns from them 3 hand guns , 1- 300 blackout & 1- AR style 12 Guage shot gun . Thacker is a good place to shop and you don't have to look for someone to wait on you . There is always plenty of assistance close by .

This store has a vibe that is family oriented. It's not a big box chain store. They actually have cashiers and customer service that are always friendly and helpful. You can get keys, patio things, spray paint, propane, landscaping items, etc. There is plenty of parking, and I like being able to park and walk right in. The store is neat and organized.

I get my propane tanks filled here and they are very nice people. They are there quickly and go in the order of who got there first.

Finishing this up... keep getting interrupted. Great staff,always friendly. I tend to buy odd stuff for my wood working and if they don't have it then they can usually get it. Not like the big box stores, this is like stepping back into the '50s when people were more personable.

Stopped in to see what they carried. Bought a few Stihl and Oregon items, but prices are higher than other local stores. I stop in occasionally. I will say the majority of products are high-end, so they don't break like the cheap stuff sold in local large companies

These guys rock. The staff is always super helpful. They have all your basic household needs. They also have a nice selection of firearms and accessories.

It’s Friday afternoon. I have a new listing in a hot Real Estate Market. I need keys made fast for the lockboxes. Ace is my place, for FAST & friendly service. In & out, helpful & friendly faces, every time!

This is why I prefer to go for my Hardware they are very knowledgeable everything I need is in stock it's nice to have someone to actually help you when you need it it's unusual to go to Home Depot or Lowe's and be able to find someone as knowledgeable as the guys that have been working at doctors for as many years as I've been going there picked up propane this morning once again knowledgeable super friendly no reason not to go there only millions of reasons to stop and enjoy the knowledge that they have
Still my favorite hardware store
Check out guns and ammunition

Today it seems as if something has changed didn't see the usual attentive employees had to go back and write down codes for the screws I purchased

I have always loved Thacker Ace on Crater Rd. So naturally when I was ready to purchase a home defense weapon I went to where I knew I would get the help I needed, friendly faces, helpful staff, and advice... even though the prices are higher. Shawn is the young man that works the weapons counter. He was very nice, all smiles, attentive to my needs, UNTIL after I purchased the weapon he tells me he have no ammo for the 380, but gave me a site to order online that were double the price of what Thacker sells, plus that company claimed to always be out of ammo as well.So I go back to Shawn ask if he could help me out getting the ammo I needed, sure he says, since you bought your weapon here I will call you when they come in, It's been a year, Come on now!!! and when I would visit the store for other things I would always check with him and he always would say the same thing and take my number for the 5th time.....NOW I know you never intended to get me the ammo and when I go into the store he would turn his head and walk away, just disappear. Didn't want to handle it like this..but what's a gal to do???

Update: I am happy to say this whole ugly issue has been corrected beautifully.

Thackers is holding up the excellent customer service we are accustomed to,
And I appreciate it and everyone for making it right.