Town and Country Renovations

Dave & William were so polite, a joy to have in our house! Their work on our 3 doors was perfect! We are so happy!

During 2024, my wife and I hired Town and County for two projects.

First, was to build a new sun room addition to our home and a lower outside deck that is directly below on our sun room.

Every aspect of our dealings with Town and Country (T&C) was professional and top-notch. Anytime we had a question about the project, T&C staff would always promptly communicate back with us in a timely manner. The sun room was completed in April 2024, and we have been enjoying this new living space in all four seasons of the past year.

Second, we hired T&C to replace a 32 year old shower/bath in our master bedroom, with a new walk-in shower.

I especially appreciated the owner of T&C coming to my home and giving us guidance on what to place in our new walk in shower, while the sales rep for T&C was on vacation. The owner was a down to earth, humble fellow and I didn't realize that he was actually the owner of T&C, until the end of his visit. The install of the shower was completed in November 2024 and we are pleased with the work T&C performed.

Because of the outstanding service that T&C provided on the two projects that I have described above, my wife and I are now considering hiring T&C to replace a small stand up shower in a second bathroom in the near future.

Without a doubt, my wife and I fully recommend Town and Country for the services their company provides.

David Woodson
Roanoke, Virginia

The team were knowledgeable, willing to work with our schedule, very professional and efficient. We got all new windows & a sliding door. One of the windows in our living room we expanded into a double. They did an excellent job! Highly recommend

I have had experience with this business, twice and at separate times. Each have been ABOVE expectations! They worked like the Indy car pit crew! Perfect results! Clean up was a plus! Communication with Amanda, Steve and crew was AMAZING! We will do future business, for sure!

Town and Country Renovations did a wonderful job adding a portico on our existing front stoop. We have been in this home for 17 years and finally got around to adding this as one of our "to do" things. We were very happy with the pricing, communications, craftmanship, and time to get the job completed. Pictures of before and after should speak volumes of the work done. Well done!

The Town and Country Team were great to work with and got the job done in a day! I am a repeat customer and will be returning with future projects. Can't recommend them enough.

Town and Country Renovations did a wonderful job on our new deck. It turned out perfect and the job was completed quickly. Very professional and easy to work with. Affordable and great quality work. Would highly recommend.

I bought exterior doors from Steve Miles at town and country after we met at the Salem Civic Center Home show The company did what i asked and were good their word. Also the doors were great we show everyone the smooth sliding doors and quiet too. We will refer anyone that asks and we have already told several people

Our concrete back porch on our new home was transformed into a gorgeous screened porch. A large patio extension was then added utilizing Trex flooring. Town and Country truly exceeded our expectations. The staff and contractors with Town and Country were very professional, courteous, and hard working. Before the project began, Steve Miles came to our home, sat down with us and explained everything that would be done and gave us an accurate timeline. We will be working with Steve and the staff at Town and Country in the near future on upcoming projects. A sincere thank you to everyone.

I called in and spoke to the representative on the phone who told me that a salesman would come to my house within 48 hours to do an estimate. I called back several times over 2 weeks because no one ever came out. Finally 3 weeks after the call someone came over. Emailed me a couple of pictures of my house with the following response... "I have gone over the pictures of your project with my installation department and they don't recommend us quoting this project due to the overwhelming amount of siding projects currently on our books
I am sorry we can not help you with this project and thank you for the opportunity to earn your business.

B*****
Town and Country Renovations "

They pushed me off for 3 weeks to respond to me that they would not make enough money off of my project and it was not worth their time. I explained to the rep on the phone in detail what repairs I needed done to my house. She could have told me right then that it was not worth their time instead of pushing me off. Very poor customer service and not reliable to do what they say they are going to do.

Very pleased with how our screened in porch turned out. They took our idea and made it a reality. The design and materials used are top notch. Will definitely use for future projects.

This company is wonderful! Town and Country treated us like family. They were trustworthy, timely, neat, and caring. They delivered beautiful work and I can't speak highly enough about the crew and the company.

The people are great to work with and very attentive! The work was completed ahead of schedule. I have hired them to do another project based on their previous work for me. Highly recommend!

I worked in residential construction for 25 years, so I notice more than a lot of people, and one thing I noticed about Town and Country is that these guys are good, very good. Our project wasn't run of the mill and required flexibility and innovation. We had numerous covid related delays, but from Hugh's imaginative design ideas in the beginning, through Danny's crews excellent craftsmanship to Darren's project management, they remained professional and competent throughout. Really glad I chose these guys and would recommend to anyone.

They have done our roof, window replacements, gutters and next is siding they do good quality work are honest and trust worthy our salesman Brandon is great and there when you need him ,these qualities are hard to fine these days I would highly recommend them I only wish is they did kitchens

Town & Country recently completed a siding project for us, and it looks great! The installers were professional and did a great job.

This company did a fantastic job installing an awning, Tommy and his crew were very friendly and professional. Tracy and his crew then handled the renovation of my deck. They were friendly and professional as well. Braden, the original salesperson, followed through to make sure the job was completed as we discussed. I would highly recommend this company.

We had an awesome experience with Sal from town and country renovations. Excellent customer service and a great finished product!

T & C built me a beautiful screened room. Great people to work with and a finely crafted job. I highly recommend them.

Really pleased about the installation of gutter helmets on my home. Sal with Town and Country Renovations fully explained the product to me and Tracy and Donnie did a great job installing all of it and keeping me informed of their progress. Not only that they clean up everything!! Very pleased......

Town and Country is an excellent company that strives to fully satisfy. They are truly patient and listened to our needs and made sure to explain all possible options and limitations that could lie ahead. They have a trustworthy, courteous and hardworking group of craftsman. I am very demanding and I don't accept anything I consider subpar. I scrutinized all contractor work and materials very closely. If there was anything I didn't like Town and Country either fixed it or changed it to my satisfaction without any hesitation. As we have been remodeling our house I have been exposed to many contractors and this is the first review I have ever been willing to write for anyone who has done work on my home. If you knew me that in itself should speak volumes for this company. They are also the first home renovation company that I have ever volunteered myself to use as a reference.

What I used them for: I specifically wanted Sunrise replacement windows (fantastic value and quality). Town and Country are the only local dealer for Sunrise.

Pros: Followed through with their promises on the small stuff even after the job was completed and they were paid. (How rare is that!)

Cons: None. Any and all mistakes were corrected and handled professionally.

Summery: Town and Country has earned their five stars from me. I would expect over time they will soon have many more similar reviews here.

I recently bought a fixer-upper and one thing it desperately needed was gutters. I did my due diligence and decided to go with Town and Country Renovations. Hugh Powel's (the owner) professionalism and transparency appealed to me instantly in addition to the competitive pricing, quality of work and online reputation. In my line of work (publicist & marketing), professionalism, honesty and reputation are all that matter. Unfortunately, the rain never seemed to stop once I hired Town and Country Renovations to do my gutters. The very first day the rain did subside, Mr. Powel's people showed up (as he said they would the day before, he had excellent communication throughout the process), took down the old gutters and replaced them with shiny new one's. All of his people, from Amanda the Office Manager to the guys installing the gutters, were friendly and professional. In fact, I enjoyed my experience so much that it inspired me to start working with local Roanoke, Virginia Clients and slow down in the Entertainment, Music and Sports Industries a bit. Anyway, if you are looking to do any home improvements, then I strongly suggest giving Town and Country Renovations a call first.