Cook Siding & Window Co

I had my roof replaced! I was very pleased with the job that Cook's siding did. Cory Walkup was very pleasant and very helpful, I appreciate the good job that was done. I would recommend Cook's Siding and Windows!

Cook siding is a great company. They have great values, they take care of their employees and they always stand behind their work. Five stars.

The project I had initially called about ended up being more involved than I thought. Jesse and his team did a fantastic job with new gutters, soffits, and siding. They were even able to color match and paint some areas on our gables that needed repair. They were easy to work with. The final product looks great!!!

Cooks is a great company that can be trusted with services ranging from siding, roofing, gutters and more! I work with this company on a daily basis and they always turn over a high quality product.

Cook does a phenomenal job and stands behind their work. I have worked with them for the past 20 years and they are great folks to work with!

Cook Siding has completed several different projects at my home, office, and family member’s homes over the years with great results. They have been very easy to communicate with, and they have excellent, quality work. I highly recommend speaking with Cook Siding’s team before having any roofing, siding, gutter, window, or decking work completed at your home!

We have been using Cook Siding for our new constructions for many years. Cannot say enough good things about the whole team. Great work and great prices. So grateful to have them in Salem.

Recently had cook's do siding, windows, and doors on my house and I could not be more happy with the results. There were some issues with a supplier that caused a small delay but they sorted it out, communicated well, and the project was still finished on the agreed upon timeline. Also it was just very refreshing to work with a locally owned and operated business since it seems everything is a chain these days.

I have used Cook Siding for many years and have always been happy with their quality of work. They showed up on time, completed the jobs in a timely manner, and they are competitive with their pricing. They were also responsive when I had a terrible roof leak on an old home I purchased. Cook Siding came out the very next day with a crew which was a tremendous relief to me. They certainly earn a 5 star rating from me!

We had a great experience with Cook Siding and Window. The team was great and easy to work with. Installed a new door and soffit for us and turned out great. Would recommend!

I have used cook siding for 5 spec houses that I have built for siding and roofing with excellent results have 2 more building lots and can't wait to call them and tell them it's ready for install

These guys are great! Over the years they’ve done my roof, windows, gutters and siding. Easy to deal with and their crews are top notch. I’m considering a remodel project and Cook will be the first call I make!

Exceptional service for over twenty years. I have found them to be very knowledgeable about products they sell and to give me competitive pricing.

We decided to do a remodel of our home. Going with Cook was a great decision! Met all our window and door needs. Also replaced our handrails outside. Great start to our project! Fast responses communication and fare priced! What more do you need. Thanks Cook ill definitely be using them for all my home needs.

Cook Siding did an exceptional job installing the roof, windows, siding, and gutters on our custom home. From the beginning, Cook Siding was incredibly helpful during the pre-construction phase, walking us through the options available for each part of our home. Throughout the construction process, their team was punctual, efficient, and always professional. Whenever any adjustments or modifications were needed, they were quick to return and ensure everything was completed to our liking. Their commitment to quality and reliability is what makes us confident in recommending Cook Siding to anyone.

I have had multiple experiences with Cook Siding and Window. Jesse and his crew were fantastic to deal with, professional and responsive. They helped me through the whole process and even when we had some warranty issues they stood by their work 100%. Fantastic customer service.

Cook Siding and Window have done siding, windows, and roofing jobs for myself, my family, and my business. A+ installs and service on all the jobs!

I have commercial and residential properties CSW has worked on. Roofs/siding/windows and even a few decks that needed refaced. They’ve treated my company well, pricing is always fair, and they get the job finished quickly. They will be replacing some patio doors for us soon as well. Anyone looking for a great local/family business give them a shout. Tell them Big Mike sent you!

Wayne and his crew installed my windows and did a great job. They were prompt, courteous, professional, and cleaned up well after themselves. Malory and Cory were also very good and on top of things. I would recommend Cook to everyone. i am thrilled with both the work and the price. Thank you Cook. You will get all of my business from now on.

We recently had new siding installed on our home. Everyone at Cook Siding & Window Co has been so nice and helpful. The guys that did the installation did such a good job our house looks great.

Can’t say enough great things about this company. They are family owned and have been around since I can remember needing work done which was first 30 years ago. They took care of my roof, siding, and deck in 2022 on my personal home. I have more work with my rentals to do and they will be taking care of that as well. Give these folks a chance to earn your business, well worth it.

Dealing with Cook Siding and Window was the single worst experience I have ever had with a home improvement project. They were a nightmare. Below is a detailed timeline of our experience with this company. Please take a moment to read about our experience before you decide to give these people your hard-earned money. Also attaching pictures to show the "quality" of their work.

-Contracted CSW to replace porch roof, wrap all windows in aluminum, replace soffit/facia and gutters on entire house.
-After 5 months of waiting, called to request our deposit back and they promised to have someone start the project the following day. One guy showed up the next day to replace the porch roof.
-Several people worked in small bits for several days on the roof and the aluminum wrap for the windows. And eventually stopped coming. No portion of the project was actually completed.
-In the gap, we noticed how bad the work actually was
-Left a voicemail with the main office and texted sales manager pictures of work. Asked that all work stop until they called me to discuss the status of the project. After several weeks, no one called me or contacted me.
-A friend who is an attorney recommended we contact Cook one last time to set up a meeting to discuss the project and our concerns
-Meet several weeks later with Cook Sales Manager and Project Manager
-Told them that we only wanted to finish the portion of the project that had been started, we wanted it finished in a timely and professional manner and we wanted to negotiate a new price for the work. They agreed to everything without hesitation. Said they would put their "best" guy on the job and would have it completed up to standard the following week. They stood in our yard discussing everything that had been done wrong and assured me they could do it right.
-The project lead called me the following week (their "best guy"). Said he didn't really think the job was that bad and he wanted to just "get it done since we had been waiting so long". I said absolutely not. It had to be done correctly. I spoke with him several times over the course of the next few weeks. He never did any actual work on the house. By the end, he told me his schedule had changed and he wouldn't be the one working on the house--it would be more subcontractors. I told him that was not what was promised at our earlier meeting. I then spoke with the sales manager. She said she, the project lead and the sub contractors would show up that Saturday to finish the job.
-They came that day, worked about an hour and left without saying anything and no explanation was given for leaving.
-The following week, the project lead texted me about having the wrong tools and they would be back to finish. He also said he was dropping off more materials needed to finish the job.
-That was the last thing I heard from Cook
-I called the sales manager several times in the following weeks but she would no longer answer or return my calls. I finally texted her to fire Cook completely and request our full deposit back.
-She agreed to return our money, less $2000 for the metal on the roof. I said that was unacceptable. She herself said the roof was installed incorrectly. It was obvious to me and anyone who looked at it that it was not right. It was custom cut metal. I said it was worthless since it wasn't installed correctly.
-She insisted that the roof was now fine and only needed an "hours worth of work" to finish. She told me they were scheduled to come the next day. I could either have them come and finish or I could cancel the job and pay for the metal. I canceled the job.
-I rejected their offer of a partial refund since I know the roof was installed incorrectly and the metal has no value.
-We hired a lawyer to draw up a demand letter requesting our full deposit back. Cook's only response was to send a check less the $2000 for the metal they cut incorrectly.
-We have since had to have all of the metal they installed removed and the project completely redone.

Josh and the crew came out and did an AMAZING job for us. We were very pleased with the service. Installation was flawless. I would highly recommend Cook Siding & Windows!! Definitely a 5 star experience!!

Highly recommend!!! These guys are more than fair and they are very informative and efficient. They also clean up their messes when job is finished. Cory is accurate at giving estimates. This is a great family owned company they have done more than 10 jobs for me

We love our new windows, what a major upgrade to our 83 year old home. Cory and Cooks were so easy to work with, and got things done for us in a timely manner! Definitely recommend to anyone looking for exterior home projects!

I have used CSW for years & bought over 15 window's from them at this point. They are all great to deal with and offer very quality products at an affordable price. Today I bought 7 windows from them for a tiny house build I am doing. Tyler & Silas (in the stock room) helped me pick out my windows & search for the correct size & they also helped me load them which was very much appreciated because these were heavy windows. I could not recommend Cook Siding and Windows more! Keep up the good work guys!

Off to a great start, & excited about my new deck railings & white vinyl wrap project by CSW. So glad to meet SILAS who dropped off the trailer with supplies for the job, and who showed true enthusiasm and care for a young man of his age. So nice to see that these days:) Keep up the good work Silas, and I’m sure the rewards will be great!

Cook Siding is an amazing partner to our business! They are always an absolute joy to work with. The people that represent Cook Siding from top to bottom are undoubtedly top notch. One example I could think of that embodies this is their delivery driver Silas. He always comes into our branch with a smile on his face and makes everyone's day better. Hearing his stories of going above and beyond to take care of Cook's customers are always great to hear!

The team at Cook are great to work with. Silas, one of the delivery drivers, is always friendly, professional, and personable.

I had a great experience with cook siding and windows! Silas helped me so much and was such a sweet, hard working employee! 10 out of 10 would recommend

This young man Silas did a phenomenal job dropping off my siding the company it self was very helpful I highly recommend!!

10 out of 10 on prompt delivery of goods and Silas was super nice. Represents his employer in the best possible way!!

Silas is a great employee and has a great attitude fully recommend getting all your siding and windows from here!!!! They did a great job and was also very quick to get there and finished the job before the end of the day. 10 out of 10 recommend

Cory Patillo did a phenomenal job patching a leak in My roof And look forward to working with him again on the gutters in the back of my house.

I had the best experience with silas, the delivery driver for cook siding. He is very respectful and gets his work done with no questions! 10/10 would recommend cook siding!

Cory Patillo, with Cook Siding and Windows was simply amazing. He was punctual, well mannered, and communicated well. He walked me through everything and explained what he was doing. I would recommend to a friend.

Silas is a delivery driver for Cook Siding & Window Co, he shows up and shows out every single time. Silas goes above and beyond to do as he’s told to get the job done and makes sure he’s well ground and respected while doing so! He has a 10/10 work ethic and I couldn’t recommend him enough! Thank you Silas with Cook Siding & Window Co.

I had the opportunity to work with Cook siding on multiple projects and they were fantastic to work with. Reasonable pricing, always answered the phone, and delivered a great product. Definitely recommend!

Horrible experience. Had a leak. Came out on 3 trips to fix it. Watching it drip from the ceiling they told me that it was my windows and needed new ones. When I wasn't buying that was told that they couldn't do anything else so called another company to come in and they figured it out and fixed it in one trip. Never again will I use them or recommend them.

Cook Siding has been an invaluable partner to our company, MSI Construction, for over a decade, consistently delivering exceptional results on both small and large projects. Their commitment to quality craftsmanship and attention to detail are second to none. From the initial consultation to the final installation, the team at Cook Siding has always gone above and beyond to ensure our satisfaction. Their expertise and professionalism have made them our go-to choice for siding, windows, and roofing projects time and time again. We wholeheartedly recommend Cook Siding to anyone in need of top-notch exterior solutions. Thank you for a decade of excellence!

Had been dealing with leaking windows for years. Contacted Cook Siding & Window to see if they could locate the problem. Was very prompt in coming, found the problem & repaired. I have a whole wall of 10 windows & years later during a hard rain, windows were leaking everywhere. Since they took care of the first problem, I felt confident in letting them replace these 10 plus 4 more. Their installer Gene was so polite & easy to work with, very keen to details & did a very nice job! Would not hesitate using them again!

Cook siding and windows had been doing my work with Hawks Point Properties for years and have always been on time, reasonable and very professional. Great company

Cook Siding & Window Company is a wonderful company to work with. They have assisted us on many job sites and always do wonderful work. Their team is amazing to work with. We look forward to working with them for years to come.

These are my people. SO happy with my standing seam metal roof, gutters, shutters, chimney cap, gable vents, and new skylights in my barn. Jesse and his crew get 5 stars from me

Cook siding is always wonderful to work with! Excellent response time, quality work and they stand behind their warranty. Would highly recommend.

Fantastic family owned business. Whole project was done in a timely with no issues at all. I highly recommend Ook Siding and windows

I realize this took place many years ago, but it seems like every time I do a review it disappears, and others never get to read of our experience. And that’s not right especially if there is a problem.

When Angie's list was once a thing we put a review on their platform, but it is no longer there. And the review did on BBB? Gone! If you go into the BBB today, nothing from our experience remains on the site. And, they are detailing almost the same problems.

Nevertheless, we want others to know of our experience. We gave them almost 25 thousand dollars to replace doors, windows, siding and gutters. The brochures made the products look amazing. But as you will read, we were not to have any expectation the final products would look like the brochures. And since I brought it up, let me explain.

When Mr. Cook came out to the property to hear of my complaint, I told him "I want it to look like the brochure" clean and professionally done. His response was "I just bought a Thickburger from Hardees and it did not look like the picture either...."

In his response to the BBB he admitted this, as well as his final comment; "I am sorry (he) is not happy with his job, but I think he has unrealistic expectations from the products he purchased or is someone we cannot make happy. I also regret that he has put a bad mark on us with your organization as we value our BBB Rating highly."

This should speak volumes to those shopping around. This was not a burger. And why shouldn't a customer who gave them almost $25, 000.00 have expectations of quality when the brochures are the product they sell? What good is a brochure?

I will try to be brief with the complaints though I could write a book.

The J channels were white in color, but they had used red ink to measure and cut. We were not able to remove the ink after attempting to clean it off. Neither were they.
The J channels were not neat and uniform. Many of them overlapped because the cut was not precise. What they did was add large amounts of caulking.

The siding overlapped in such a manner it appeared sloppy. And some pieces were not secure. You could move them from right to left. We were told it had to be done that way because it expanded and contracted. I didn’t see how this was possible on a brick home. Nevertheless, the optics was not pleasing to the eye like the brochure.

The gutters were supposed to eliminate the problem of clogging with the gutter guards they sold. We had to constantly remove them by hand to allow water to access the gutters. But leaves were accumulating and resting on the gutter guards. The rain was diverted around the leaves.

They brought out the Rep who said; ”the wind will carry the leaves off his gutter protection system and his roof, unless the house is sitting in such a way that the wind does not hit that area. In that case obviously the leaves will rest on top of the gutter guard until they are removed.”

BINGO! We are back to the problem that we already had with the old gutters. We were back to the initial problem of removing the leaves. Apparently, the CSW salesman did not take into consideration we ARE surrounded by large trees blocking the wind. Yet, he sold us the new gutters without a bit of a challenge.
The windows sash was not evenly spaced. They did fix those. However, we were saddened to replace the windows because who knew the older windows was quieter. We now heard things we never heard before.

The employees showed up unannounced frequently. There were many different crews coming and going. One of their employees urinated in a water bottle and left it in our recycle bin next to the house door for us to dispose. He didn’t have the courtesy to put it in their van to haul off.

I realize problems happen, but most of the time they can be fixed. In this case the owner had no urgency to make this a better experience. This was not a burger. This was our savings account used to fix an old house.

Response- "Not there. What I was told". "Hardee" philosophy? Urination left in the bottle? It still happened!

Done a excelle did an excellent job putting siding on the house and Joshua was so helpful it with the colors and everything and I would definitely use them again

Working with Corey with Cook Siding & Window has been a pleasure over the last year. We have had them help with the remodel of our office and they have made it painless! I highly recommend them.

Edited review:
I left the review as we were frustrated to have siding falling off our two year old home. We called last week and spoke with a female who was not very friendly. We explained to her that our builder had subcontracted them two years ago for the siding on our home and let her know the issues. She stated if they came out to fix it, there would be a service call. I declined as if we were going to pay someone to fix it, we would choose someone else since we have had issues previously with the siding. I appreciate the response and Jesse, who sent a team out to fix it and to inspect the rest of the house and made a few additional repairs to the siding. Cook's Siding made things right, although I recommend following up with whomever took my call. At minimum she could have referred me to management since she knew I was unhappy.

Our family had a great experience with Cook Siding and Windows. We had our windows and doors replaced, new siding, gutters, and all new fascia. We went from the ugliest house on the block to the cutest little cottage with minimal disruption to our home's interior. The window and door replacement guys cleaned up after themselves extremely well! I would definitely recommend them if you want efficient, friendly, and expert work.

I scheduled a roof job with Mallory a few weeks ago. Edwin showed up, tore off the old roof and put on the new roof in one day. The truck from the supply house didn't show up but Cook was able to pivot and get our roof installed just in time for a major rain storm. I am very happy with my experience.

Update/reply to Cook's response:
I spoke to a woman on the phone at least three times about this issue over a two month period and they repeatedly told us we'd be contacted back, until the third call when she told us our job was "too small" and we likely wouldn't be called back about it. She then wouldn't offer any alternative recommendations. Two different representatives from our builders confirmed Cook's did our roof.
It's fine if you had a communication and recordkeeping breakdown (clearly) but it's not a good look to imply that this never happened (?) or to assume you didn't work on our home.
Either way, the work has been completed by a different company and the purpose of this review is to warn other consumers of our experience.

----

Cook's worked on our new construction in 2019. The drip edge flashing started coming off due to poor construction this year. When we called to discuss a fix, Cook's told us repeatedly they would call us back to schedule. Two months of calls later they finally admitted they had no intention of scheduling the job because it was "too small." I would be have been more understanding if they'd been upfront in the first place and not wasted my time, or if it wasn't their poor work in the first place. Ended up going with Modern Day Roofing who helped us out and did a nice job.

Had gutter guards installed in June but they were the wrong size and installed incorrectly. They came back out to install the correct size but again they were installed incorrectly. Cook’s came back out a third time to correct the work but only did half the work. Finally came back for a fourth time end of September to finish the work. I had asked for pictures/video to make sure areas I can’t get to was done correctly. The installer was standing so far away from the gutter and the added poor picture quality you can’t see anything. Took four months to install gutter guards and fix their mistakes and I still am not sure if the areas I can’t see were done correctly.

However, they were responsive to my complaints and did come back to fix things although it took a couple trips.

Response to Owner: I appreciated the upgrade at no additional cost but I had to question how they were installed to have them corrected. Your sales rep said his were installed with gaps similar to the pictures and it was normal. I had to contact the gutter guard manufacturer to get the correct installation information to make certain they were installed incorrectly, which they were.

I understood the delay with the end caps. My main issue was with the poor workmanship and me having to question the install multiple times to have it corrected. If someone didn’t know any better would they have questioned it?

In the end, to the best of my limited knowledge of gutter guards, everything was installed correctly.

CSW completed the siding and gutters at our building this week and we are highly impressed. They were timely, reasonably priced and communicative. We enjoyed working with Cory, he made the entire process a breeze!

Very prompt on the cost estimate, quickly ordered the needed materials, & delivered/ installed the Siding on our 3 roof dormers then cleaned up & removed from
the site all debris. All this on the same day in 90 degree heat. Great job!

Cooks window and siding added replacement door/picture windows and added a deck to my house. Everything was top notch!!!!! Everyone I worked with was excellent! Thank you for a job well done!!!! Susie Hall

Working with Josh was great. He was always there to answer all of my questions and kept me updated on things. We used Cook Siding and Window to replace just about everything on our house- the siding, roof, windows and gutters. Completely satisfied with all of the work that was done.

Wonderful experience. Way ahead of schedule! Did our entire chimney in less than 2 days. Great communication with Cory, start to finish! The team was polite and thorough. Very professional! I hope to hire them again with additional home projects! also, pricing was quite reasonable!!!

Recently I had Cook Siding & Window install both a window in my bathroom and rails on my front porch. I am super happy with the work they did. They were efficient and the work was of high quality. I would not hesitate to hire them again for any job I needed done!

I recently purchased a roof through cook siding and windows and I cannot say enough good things about my salesman! Cory was beyond professional and very easy on the eyes. He kept in contact with me throughout the whole process and was always available when needed. I will definitely use cook siding again whenever I finally decide to fix up my siding and get new windows. If you need a roof, call and ask for Cory! You won’t be disappointed.

Like every project I’ve ever worked on, we ran into some unexpected issues while we were working together. However, they were GREAT working through these things. I’ve used them for siding, for a deck roof, for window replacement and for a sliding glass door replacement. Great service - great upfront pricing. I’ll use them on my next project, that’s certain.

I’ve used these guys for a number of jobs at my house. A new roof, all new windows and a new storm door. They have always been fair, professional and on time. I will continue to do use them in the future.

I have dealt with Cook Siding and Window company for many year. We use them here at home for our residential projects and also at our church. They are always on time, listen to our needs and complete the job in a timely manner with quality workmanship.

We have utilized Cook’s several times for home repair projects: siding, windows, and doors. Each experience has been great. They are always prompt and professional.

Josh was great! Got my roofing, siding and new windows all done by Cook Siding and Windows. Fast and efficient!

I’m very pleased with my new windows. Very smooth transition from the old windows to the new. I highly recommend Cook Siding they did an excellent job!

Update 2-16-25. Every corner of my gutters are leaking. Water also coming down in between my house & gutters. Leaving frozen puddles on my porch. Cooks came out at least 6 times still awful everywhere. I WANT A REFUND. I'm not happy at all with the work of Cooks siding. I was waiting to write a review because I was told I was going to be called a week ago about the problems I had & someone would come out to see me. I haven't received a call or visit so here we go. Cooks destroyed my deck that I just finished painting during demo. Smashed my handrail on my front porch then told me it was like that the day before. I've called a number of times just to be blown off. I have gaps & waves in my soffits cut down spouts on my lawn nails in my driveway (I have 2 little kids running around outside). Not to mention people just keep showing up at my house unannounced. Poor customer service, poor attention to detail & poor attitude all around in my experience. I would not recommend at all.