Martin Family Roofing LLC

troy did an outstanding job replacing my roof using top-quality materials. the estimate was clear and fair, and he worked closely with my insurance company to get my wind-damaged roof replaced. i also had a leaking roof vent, and he completely improved my roof ventilation during the project. troy was always honest, quick to respond, and showed up right on time. the roofers even worked with a friendly, steady rhythm that made the process pleasant. it was a great experience having my roof replaced by martin family roofing llc. i highly recommend them for any roofing work.

I can't say enough good things about my experience with this roofing company. The office team was very friendly and explained the roof repair process clearly. They kept me updated every step of the way. It was easy to get in touch with them, and they always called me back quickly. Troy was great, too—he checked in regularly, knew exactly what was happening, and paid close attention to every detail. Troy even called personally to make sure everything was going smoothly and stopped by after the job was done to check the quality of the work and make sure my property was left clean. The roofing crew worked fast, finishing the roof repair and replacement in just one day. I didn’t have to wait long at all from my first call until the work was done. I would definitely recommend this roofer in Salem, and I plan to use them again for more home repairs.

i’m not sure how to write this review without repeating myself, but here goes! from the very first call with Martin Family Roofing LLC to meeting with the estimator, Troy, and talking to the on-site supervisor, the whole roof replacement was smooth and stress-free. my old roof was only a bit over a decade old but had problems from poor installation before. this time, i made sure to learn more, asked lots of questions, and checked the work closely—even used my binoculars! the roofing team showed great skill and their work was high quality, as were the shingles and other materials they used. my mansard roof with six skylights was a little unusual, but they handled it really well. cleanup after the job was excellent too! i even have hundreds of photos to show how good the work looks. also, a big thanks to troy for coming out the next day and giving the garage roof a soft wash—another job well done. i highly recommend them!

Troy was professional and got back to us quickly to set up a roof estimate. We were shown all our options, and the team even helped us with financing, offering a fair and affordable quote. Troy came out, removed the old roofing, fixed up any rotted boards, put in a new solar fan and boot jacks for the vents, and made sure the trim matched the roof shingles perfectly. Out of all the roofing companies we reached out to, this was the only one to respond! The service was excellent, with great attention to detail and a thorough cleanup, all finished in just one day!

Troy was fantastic right from the beginning. He answered my call even on a holiday and arrived on time to check out my home in Salem for a leaking roof problem. He was very skilled and quickly found where the issue was. I got quotes from other roofing companies, and even though the quote I got from Martin Family Roofing LLC was a bit higher, I felt they were the best choice after comparing everyone. The main reason is that Troy was honest and I trusted he would fix the roof the right way, which is most important. On the day of the repair, one of the crew members came and started working right away, and Troy showed up as promised and stayed until the job was finished. The team did excellent work and even went above and beyond what we had agreed on to make sure everything was done right. Troy stood by his word and provided a 5-year warranty, which is great. I highly recommend them to anyone in Salem who needs help with roofing or any roof-related services, and I will definitely use them again in the future.

We highly recommend this roofing company. Our experience was great from start to finish. The first contact was friendly and helpful, with a clear and honest explanation about the roof replacement process. Any questions we had were answered quickly, even when we compared quotes from other contractors. The roof work was scheduled earlier than we expected, and the materials arrived without any trouble. Troy and the rest of the crew were pleasant and did quality work on our roof. They also took time to review everything with us afterward and handled the few small issues that came up very thoughtfully, which really impressed us. The new roof looks fantastic and held up perfectly during a heavy rainstorm—no leaks at all. We immediately felt more confident and secure in our home with this investment. We are still waiting for the gutters to be installed by a subcontractor, which is a normal and understandable delay.

we spoke with a few different roofing companies before choosing martin family roofing llc to put on our new roof. they were recommended by a good friend, and did excellent work. besides the roof, we also had three skylights that needed to be replaced. troy came out several times to get the right measurements and make sure the skylights would fit perfectly. their prices were very fair, especially for the high quality materials and shingles they used. the crew showed up and finished the roof in just one day, cleaned up everything, and left the place tidy. the next day, the owner stopped by to check the work and confirm we were happy before asking for any payment. overall, it was a really good experience and i would definitely recommend them to anyone who needs a new roof.

We had a great experience with our roofing project! After we moved into our new home, we noticed some issues with the roof, so I reached out to five local roofers. Out of those, three gave us estimates, but only one had a fair price and could start quickly. They began work just a few days after we signed the agreement, and we didn’t even have to pay a deposit. Even though construction usually isn’t allowed on weekends in our neighborhood, Troy from the roofing crew talked to the guard and got approval to start early, since bad weather was coming. While fixing our roof, Troy’s team found extra damage around the fascia and the roof decking. They shared the costs with us right away, and we decided to fix everything immediately. They finished all the repairs before it rained again. When the job was done, they cleaned up everything—no mess was left behind, and nothing on our property was harmed. We’re looking forward to our next home improvement project with this roofing team!

After a bad storm damaged my roof, I struggled to get my insurance to pay for a full replacement. I worked with different roofing companies, but they could only get part of the roof covered, so I kept having shingles replaced here and there. After a while, I just put the whole thing off. Then Troy stopped by one day and offered to help by sending a new estimate to my insurance. I didn't think anything would change, but Troy managed to get the whole roof approved. Once everything went through, the crew showed up and finished my new roof quickly and did a great job. I'm really happy with the results and would recommend this roofing company to others.

I found Martin Family Roofing LLC through a friend’s recommendation when i needed help with my roof after a big storm in Salem. Troy came out to inspect the roof for damage, answered all my questions, gave clear estimates, and even tarped the areas that were leaking. They really helped me explain to my insurance why the repairs needed to be done a certain way on my concrete tile roof. With their help, i was able to get my insurance to cover the work. Even after a long wait for the insurance to settle, they still came out after hours to clean up and cover a spot where part of my ceiling had fallen into the living room because of a leak. Once everything was sorted, they removed the old roof and cedar shingles, put down new decking, and had most of the work done in just one day. They finished the rest of the roof quickly after that. The whole crew was very polite and knew exactly what they were doing. I was so happy with my new roof that i asked them to come back and repair and paint my soffits, fascia, wooden beams, and porch railings. Now my house looks brand new, and the price was fair for all the work they did. The workers were always respectful and explained everything clearly. Troy, who managed the project, checked in with me every day, answered every question, and even rewrote parts of the contract in plain language for me. They paid attention to every detail, even helping me pick the perfect paint color. i am definitely going to call them again for future roofing projects.

When I looked online for gutter cleaning, a roofing company showed up as a top pick. It truly was a great choice. The next day, Troy arrived and did a fantastic job cleaning out our clogged gutters—they work like new now. While he was here, he and his team also sealed the windows facing the weather and fixed some missing siding under the roof. The crew was friendly, professional, priced fairly, and showed up right on time. I'm glad I found this roofing company and will definitely call them again for any future roof repairs or improvements.

I own a townhouse and have worked with Martin Family Roofing LLC for many years. They have replaced the roof on my garage, main house, and front porch. I recently needed repairs on both my working and unused chimneys, as well as some slate work above the windows in the front of my townhouse. Several slate pieces had fallen off and needed fixing. I wouldn't have noticed this, but when I called for a roof inspection, they did a full check on my roof’s condition. I got a clear quote for the repairs I asked for, along with a proposal for additional roof damage they found. The whole process was easy, and they explained my options well. Once I hired them, the work was done smoothly and professionally. Troy and the crew were great, and the quality of the work was excellent. The price was fair too. I highly recommend them for any roofing needs.

i highly recommend Martin Family Roofing LLC for any roof or gutter work you need. from the first call to when the job was finished, working with them was great. troy got back to me quickly, came out soon to check out the roof, gave me a fair estimate, brought over shingle samples, and helped find a schedule that worked. the crew showed up on time, did excellent work on the new roof, and cleaned up so well you couldn't tell they were even there. they were also really careful with the plants and flowers around the house and nothing was damaged. i would definitely call them again.

I hired Martin Family Roofing LLC to replace the underlayment on my roof and install new gutters. Their prices were reasonable and competitive. They did an excellent job within the promised timeline. The entire team was professional, and the crew made sure to clean up each day, paying special attention to picking up any nails that may have fallen. Later on, Troy came to check in on a few details I had noticed. After reaching out with my concerns, they quickly arranged for Troy to visit my home within a week. He was friendly and very knowledgeable. I was very satisfied with the work he did and highly recommend them for any roofing or gutter repair and replacement needs.

We recently began recovering from the damage caused by a storm and hired a roofer to replace our metal roof, fascia, soffits, and make significant repairs to the dormers. I can't express how impressed we've been with every aspect of the roofer's service. The project manager, Troy, was timely and communicated effectively throughout the entire process, and the quality of the work has been outstanding. We encountered a few minor challenges, but Troy handled them so well that they hardly felt like issues at all. The job site was kept clean every evening, which we really appreciated. We're about halfway through the project, and we are pleasantly surprised by the high level of quality and follow-through—we're just not used to such excellence. Plus, my neighbors noticed that all the workers were tied off and secure, which impressed them greatly.

These guys are fantastic! They arrived right on schedule with a full team, removed the old shingles from our house, and put on new ones in less than two days. Our house is quite big, and their efficiency was impressive. They did a great job cleaning up around the property and were always polite and professional. Plus, their prices were better than other companies, and the quality of materials was top-notch. They even included a transferable warranty at no extra cost, which others tried to charge for. You definitely won't regret reaching out to this company.

I recently had my roof replaced along with the gutters, fascia, and soffit on my home. I am very happy with the quality of the work, and I’ve had no leaks or issues since it was completed. I was so impressed with the job that I decided to hire the same team to install a roof on my rental property. This company has a fantastic staff that is truly friendly. Here are some things I appreciate about their service: - They delivered exactly what they promised without any hassle. There were no shortcuts or excuses. - Communication was excellent throughout the entire process. I was always informed about what to expect and when. - Their customer service is outstanding. If the person I spoke with didn’t have an answer, they would quickly connect me with someone who could help. - After the roof installation, the supervisors followed up to ensure my satisfaction. I had a small concern, and both Troy and another team member came out to address it promptly. - They are always willing to answer questions and share their expertise. - The team communicated well about the installation timeline, and their crews were well-organized. The work on both roofs progressed quickly, and it was clear that the tasks were divided according to experience. Watching their crews work was a pleasure. - They did an excellent job cleaning up the site afterward. This company clearly hires great people! Troy was the project manager for both projects. I specifically requested him the second time because of the fantastic job he did on the first roof—he ensured everything went smoothly and was completed on time. There was also a roofing advisor who did a superb job explaining my options and their impact, which played a significant role in my decision to hire them initially. I truly appreciate all the help from the team, and every time I see my new gutters and fascia, I feel grateful for their support. My interactions with the billing and insurance team were also positive; they did a great job.

We are thrilled with the work from Martin Family Roofing LLC. Troy was excellent to work with during the installation of our new roof over the garage and carport, which included adding skylights. He worked diligently and professionally. The estimate and supervision were handled well, and the job was completed ahead of schedule. We were kept informed about the timeline and everything we needed to do in advance. I jokingly said I would ask Troy back for spring cleaning next year because he did such an amazing job cleaning up the site, allowing us to host our Easter gathering shortly after. We appreciate the great work, clear communication, and no unexpected charges.

I contacted several private contractors for a new roof estimate and wasn't having much luck. Then, I reached out to a local roofing service, and the representative arrived right on schedule. He walked me through the entire process step by step. Within just 15 minutes of meeting him, I was approved for financing. I recently received my permit and am excited for the work to begin. So far, I can't say enough about their professionalism and how straightforward everything has been. When the crew arrived, they were punctual and completed the roof replacement in just 6 hours. I also decided to add gutters, which needed to be ordered. A week later, they were installed in just an hour and a half. I'm extremely happy with how everything turned out, and my neighbors have been complimenting how great my home looks. I would definitely recommend this roofing service. I give them a 10!

The customized and thorough analysis of our roof by Martin Family Roofing LLC built a strong trust with Troy and the team. Our roof had some issues, but they provided us with a clear and detailed plan for replacing it, ensuring that the new roofing system would function perfectly. The installation crew was outstanding, working seamlessly as a team. They expertly applied the roofing materials and tools, resulting in a beautifully crafted roof. I was truly impressed by the care and professionalism they showed during the installation. The new roof looks fantastic! If you need a roofing system, I highly recommend their services!

If I could give more stars, I definitely would! Troy is fantastic! I've hired him twice for complete roof repair and replacement. I can't say enough good things about him and the company. I waited to call for an inspection until I had the funds to replace the roof, but Troy came out and informed me that my insurance should cover it because of the storm damage. He handled everything, even calling the insurance company with me and returning when the insurance inspector came. All I had to pay was my deductible! He was quick to respond to my calls, sent me updates via text, answered all my questions, and guided me through the whole process. He was both professional and friendly. The second time I worked with him was for my elderly parents' roof. They were facing a tough situation due to health and finances. Troy went above and beyond in this case. He was not only professional but also a kind and caring person. He even offered to assist in other ways, knowing it was a challenging and stressful time. I would give this company 10 out of 5 stars!

I had a fantastic experience working with Troy for our roof replacement. He quickly arranged the schedule for the work and kept in touch with us every step of the way. The actual roof replacement went off without a hitch. Troy and his crew were always on time and handled the shingle removal, roof repair, and new shingle installation efficiently. They discovered some damaged plywood and flashing, which they promptly fixed. Additionally, they installed a ridge vent to replace the old attic fan, and Troy even checked to see if one of our roof vents was still functional and made a suggestion about it. The team was very dedicated to cleaning up afterward and left our yard spotless, free of any debris like plastic or nails. We are extremely happy with the new roof from Martin Family Roofing LLC.

Giving this roofer two thumbs up and a five-star rating doesn't quite do justice to the superb service they offer. We chose them based on their glowing reviews, and they certainly lived up to the hype. From the get-go, when you initially get in touch with them, Troy responds promptly. There's no extended waiting period for a callback. He arrives ready to answer all your questions, provide samples, offer advice, and is never pushy. Troy works with you to schedule a convenient time for installation. During the installation process of your roof, gutters, and downspouts, Troy is readily available to address any questions or concerns that may arise. He also helped us with skylight installation, ensuring we were entirely pleased with the placement before finalizing the job. Even if you have a query outside business hours, Troy will get back to you promptly. His work is top-notch and meticulous, and his commitment to achieving 100% customer satisfaction speaks volumes about his credibility. If you're in Salem and need roofing work done, this service is a terrific choice.

I recently had to handle some shingle damage on my home after a severe rainstorm. However, thanks to Martin Family Roofing LLC, the situation turned into a positive experience. I contacted several roofing services, but it was Martin Family Roofing LLC that stood out for their professionalism, promptness, and cost-effectiveness. They went the extra mile, capturing images of the problem spots and thoroughly explaining the needed repairs. The finished job was truly impressive, surpassing the work of the original roofers who fitted the roof. I can't sing their praises enough; they've certainly gone beyond my expectations. Should I ever need roofing work in the future, Troy and his team will undoubtedly be my first call.

Troy came out to give a quote for replacing three skylights and inspecting for any potential roof damage. He also showed me pictures of a few problems with my roof. He was incredibly thorough and a genuinely great guy. I'll revise my feedback once the work is done, but so far, I'm very impressed with the level of customer service and honesty from Martin Family Roofing LLC! The work has now been completed, and the skylights look fantastic. As far as I can tell, the roof treatment has significantly improved the appearance of my roof! Excellent job done by everyone, and a special thank you to Troy for overseeing the project and ensuring everything was followed up on!

i was in need of a new roof, skylight, and gutter system for my house. After soliciting quotes from three different roofing contractors, i decided to go with one in particular. The decision was based primarily on my interaction with Troy, the representative who provided the job estimate. He was well-versed, engaging, and most importantly, honest. Every promise he made in the quote was fulfilled on time and as promised. The materials used were of good quality and the roofing team that handled the job were exceptional workers. They were well-coordinated, efficient, and skilled. The entire project was wrapped up in five hours and they left my property cleaner than it was before they started! The gutter work was handled by a subcontractor and matched the quality of the main roofing job. They were also efficient and professional. The gutter job was done in less than three hours and looks fantastic. In short, this roofing company is a top-notch company to work with. From my first interaction with Troy (who has followed up with me several times) to the review call with someone in the office and continuing to the on-site roofing team in Salem, my experiences with this group of professionals have been nothing but positive. I would highly recommend working with this roofing company and will not hesitate to do so again if the need arises.

Martin Family Roofing LLC did an outstanding job on our roof and siding replacement, leaving the house looking fantastic. The process was simplified and Troy, our roofer, was highly skilled. They completed the job rapidly and followed up a few times just to ensure everything was satisfactory. They had to operate in a variety of extreme weather conditions, from intense heat to snow. Their work ethic left us deeply impressed, so much so that we had them return to work on the garage roof and gutters. Troy was particularly helpful in clarifying everything and ensuring it was all done correctly. We appreciate the excellent service!

Wow! I am over the moon with my new roof! Troy was absolutely incredible in understanding my needs and speeding up the process. He's fantastic! The owner of Martin Family Roofing LLC reached out to me via text to provide a swift estimate. He was incredibly kind and supportive. Troy even visited my place when I was unable to sign the contract online. The project manager stayed on-site throughout the project and the crew was professional. They cleaned up thoroughly, leaving my yard spotless! My roof is stunning, and I can now relax knowing that leaks won't damage my new furnace! A huge thank you to everyone involved in this roofing project!

troy and his crew efficiently handled a complex roof leak issue that another company had previously tried to repair without success. they also assisted me in identifying the source of a perplexing water leak that ended up being unrelated to the roof. throughout my interactions with them, troy exhibited exceptional patience and certainty in pinpointing problems, proposing solutions, and resolving concerns. he always replied promptly to my emails or messages. the team possesses strong technical skills and executed outstanding work, including the cleanup. the company maintained high quality standards and ensured completion of all tasks. i would enthusiastically endorse troy and his crew to anyone in need of roofing services.

Troy and his team really delivered! They replaced the entire house's gutters in just one day! What's more, they corrected a botched job from a previous roofer who had installed a new roof. Believe me when I say, these guys are top-notch roofers! They're not just professional and courteous, but also very friendly and true masters of their craft. It's not often you find this level of quality in a roofing company, but I'm here to assure you these guys in Salem are the genuine article! They're simply the best!

Martin Family Roofing LLC performed repairs on our old slate roof, going above and beyond to replace a number of damaged and missing slate pieces. They also made sure that the slate on nearby sections was secure. Their exceptional workmanship and attention to detail was evident in their work. The team, including Troy, was incredibly responsive to our needs. This extended to everything from scheduling the work and providing cost estimates. After experiencing heavy rainfall recently, we are delighted to report that our roof is leak-free. Reflecting on the numerous repairs and minor area patch jobs that the team has carried out on our roof over the years, I can't praise their outstanding customer service and superior workmanship enough. Salem is fortunate to have such a dedicated roofing company.

We experienced a roof leak that two different services couldn't manage to repair successfully. However, Martin Family Roofing LLC stepped in and astoundingly, within an hour of their inspection and evaluation, they identified the problem and laid out a strategy to resolve the issue. In just a few days, they arrived and finished the repairs, putting an end to our roof leak! They were extremely polite and professional. Troy, their worker, was punctual, sticking to the time promised and carrying out the task without any issues, all at a reasonable cost. I would strongly endorse them for anyone in Salem looking for roofing services!

Troy and his crew were simply outstanding! Our cathedral ceiling, which had been around for quite some time, was facing some issues with drywall bleed due to condensation build up. Despite several repairs, the problem kept reoccurring. Troy proposed that the root cause was likely the venting from the soffit to the roof ridge, recommending a baffling solution. This meant a complete tear off was required, including the plywood sheathing, followed by the installation of baffling to enhance air circulation. They also took care of replacing the soffit, gutter, and downspout. The team finished the task on time and demonstrated exceptional quality in their work. Great job by the roofing team!

Following the heavy rainfall that Salem experienced recently, I noticed that the roof of one of the vacation rental properties I oversee in the city center was leaking at three different places. I reached out to a roofing company for an urgent repair on a Sunday morning, and their service was exceptional. Troy provided me with an immediate quote, which was honest and precisely reflected the cost of the repair. The problem was swiftly and skillfully addressed. Their communication, professionalism, and the quality of their work were outstanding! I would highly recommend them and they will certainly be my first call for any future roofing needs!