TLC, a Division of Fibre Federal Credit Union

TLC Fibre CU has been an asset to my family. With a member focused team and excellent customer service, I highly recommend them for all your banking needs. I was helped by Zoe today and she was was both friendly and thorough and I appreciated her commitment to delivering top notch customer service.

Zoe was professional, knowledgeable, and courteous. I was having difficult with a damaged check. She quickly resolved the issues and turned my day around.

Customer Service is a 5 star. However, I am not impressed with the fact that I am not allowed to pay an extra payment completely to the principal of my loan without paying interest.

The Newport branch crew made my Experience with a near scam not only go away, but They were sympathetic and caring. Everyone was so sweet, but special kudos to Wyles and Janel. Lesson learned, and the new account accounts process was seamless. Thank you, TLC!!

My wife and I recently had the pleasure of working with Journey to open new accounts, and we couldn’t be happier with the service she provided. From the moment we sat down with her, she made us feel comfortable and valued. Journey was not only incredibly professional but also genuinely kind and attentive, making what could have been a routine process feel personalized and special.

She took the time to walk us through every detail with such patience, answering all our questions thoroughly and ensuring we fully understood each aspect of our new accounts. Journey was incredibly knowledgeable and transparent, which made us feel confident and reassured that we were making the right choices.

Her warm and friendly demeanor made a real difference in our experience, and it’s clear she genuinely cares about her clients. If you’re looking for someone who combines professionalism with a personal touch, I highly recommend Journey. We are so grateful for her help and look forward to working with her in the future!

The TLC branch in Newport are the Best. The Team has always been so kind and helpful. I am very blessed to be a member of this Credit Union. Thank you TLC.

I’ve been using this credit union for many years now. one of the best there is. Staff is really nice and helpful.

Great place to do business, fast and friendly associates and they have a great financial services department for investments. Been banking with them for years

Janel and the rest of the staff are super helpful, friendly, and a pleasure to work with. I just joined this credit union and so far they've been amazing!

We have recently replaced our roof and gutters. Fibre Federal in Newport was a big help and Susan has always been very helpful in the process. They are lucky to have her.

Bob and Amy Jozwiak

Everyone always greets me with a smile when i arrive, and they are very proficient in their jobs. I especially like working with Janel Laverdure: she knows a lot and can help me with a wide variety of the credit union’s services. She also alerts me to practices i may not be aware of that help me maximize my earnings.

Journey, my teller, was great! Helpful, knowledgeable and simply outstanding service at Fibre. Beautiful interior and no long lines. ATM works and is one of the better machines in Newport.

Best business ever almost got scammed if it wasn't for tlc and fraud center I woul of got scammed thanks again tlc. Brook L

I do not recommend using bill pay. They use a third-party bill pay company that is so unreliable their own employees won’t use it. I made the mistake of using it to make a loan payment and now my loan payment is stuck in limbo… neither the loan company or the bill pay company can tell me where my payment is.

The employees are so kind and helpful. They showed me how to do my online banking. I have poor tech skills . They ate always kind and patient.

This is the best bank I've had, I've had them for 10 years now and they have never done me wrong and only have helped me!
I definitely recommend!! The ladies in here are all super nice and super great at what they do!!!! It's always a pleasant time when I gotta go in
-Frankie Hunter

Most of the time the drive though is fairly quick. The people are kind and helpful. Switched to here few years ago cause it was much faster and better then the other place we used.

Janel was a great help last time I went to TLC for a business transaction. She is knowledgeable, friendly, and most importantly, kind. Thank you for employing someone like her! She’s a real asset to your Newport team. ☺️

Susan was great. I had a cab waiting for me outside with the meter running and a months worth of banking needs to get done and she was fast, efficient, and friendly. I got everything done in record time and was able to get to work on time. Thank you Susan.

We had lots of questions while opening 3 accounts. Janel was professional, knowledgeable, and friendly. She explained things very well and we’re glad we came to TLC Credit Union.

Every time I go onto the TLC Bank in Newport, Oregon I am greeted often by more then one teller. My banking needs are simple, I am a shy person and they make it absolutley painless.

Banking at this branch is always a pleasure. Meghan, and all the other clerks are always helpful, friendly, and efficient. All of my family banks here for that reason.

Susan is amazing. The whole staff is great. Banking here almost 30 years. Never have had a bad experience, like friends at other banking companies.

So last week I had a huge problem with a scam issue. Your staff in Longview WA. and my TLC in Newport Or. jumped into Action and made me fell like there sincerity and calm would make everything be ok. And I was right Not only did they communicate with absolute and kindness they made every problem go away. Thank you so much Andrea, Anastasia Lizette up north and Janelle here in Newport. I have recently moved all my accounts from Chinese owned US bank to Fibre. I am stoked with my new credit union. Thank you Ladies U Da BEST!

I'm giving 2 stars because there direct deposit is not working properly. I have my paychecks directly deposited. 2 days before payday and when payday is here the money is not there until after 4pm. This issue started in March of this year every paycheck. First it shows as pending on the day the deposit is made then it disappears as if they withdraw and the deposit it again. I called and they didn't answer my issue. After 5 years of direct deposits this started. Not happy at all.

Always fast, courteous, and friendly. Opened my account when I was 10 years old with my grandma, have had it there for 30 years now

Janel is very helpful and is always so nice when I’m in to do anything for my account. Great service all around!

I have been banking here for about 7 years now, I got my first car loan, in 2019 it was super high interest 31.9 % for first time buyer with no credit !!! TLC refinanced for me at a lower rate than anyone in my home expected! Then in 2021 during the whip lash of Covid I got in a car accident TLC put me into a new car laon at 2.99 % !!! They are always kind to me, they laugh with me, the girls here are like having friends, AND don’t forget they love my animals !!I get to bring my babies (2 different ones so far ) In with me so they don’t stay in the car with anxiety, or in the heat! these ladies love the fur babies all and all I love this home feeling kind bank, and there tellers who are In it to help you succeed not just for there own gain!
From Elena& sami bear

Excellent customer service, pleasant, knowledgeable, answered all my questions, explained things to me so I understood. When I left I was very satisfied.

The branch in Newport has always been very helpful. I can go in and always be greeted with friendly smiles and greetings or call and get helped promptly and accurately. I have also done business with calling Longview WA for a car loan question and received perfect service. Thanks Again!!!!

Janel is a professional, knowledgeable and prompt representative! It is always a pleasure working with her, and she always makes sure to complete our member needs in an efficient manner. The entire Newport branch is very efficient and helpful as well. And everyone, including Janel, is super nice too.

I started banking with TLC when I moved back from the valley. I wanted a bank that was small and had a welcoming feeling and have felt that credit unions were a better option. Now I use online banking and very rarely go into a local branch but when I do, I'm recognized and greeted with big smiles. It's awesome and have since opened my childrens accounts and got a few others to join as well.
Another thing that brings a little pride, is how much TLC supports the local community. I've seen their banner on a lot of school functions and donations made to places I care about.
I only miss the popcorn in the lobby!

Doing my business banking with the TLC branch in Newport has been a wonderful experience. Everyone is so friendly and welcoming in the branch when I come in. I know that whatever my business banking needs are, TLC is ready to help. I appreciate the care and time they take with every transaction. I would recommend TLC to anyone in our community!

I have banking for over 10 yrs,refi 2 time on vehicle and home and whole service and everyone here in Newport and where ever I get a call from always the best

The customer service here really is the best. Any time I have a problem, the workers here make sure it's easily and quickly resolved. I'd always like to add that they are very respectful to me as a transgender person. Everyone I've spoken to there has, without fail, used the correct name and pronouns for me, despite my legal name still being on all my documentation. I feel very lucky to work with them.