Thompson Restoration

I called Kevin on a Sunday after a small flood. He answered personally and was on site within 1.5 hours with his crew and equipment and immediately began cleanup. Took four days. Very professional, completely transparent, saved my kitchen and my floor and my basement ceiling. I couldn’t recommend him more highly.

This company is by far one of the best I have seen. Full basement flooded, Kevin and his crew were fast, efficient and most importantly kind and respectful. Kevin kept us posted on the process and progress the whole time he was working with us. He has a great team as well. We were in a tough spot and Thompson Restoration came in and made it simple for us. We can't thank them enough!

I’ve worked with Kevin professionally over the last several months. He is a wealth of knowledge and does the right thing for his clients. Where other companies may come in and demo everything they can, Kevin and his team work to save as much as possible. Great communicator, punctual, and responsive.

Kevin and his crew were FANTASTIC. I had smoke damage throughout my home and he was great to work with throughout the process. He showed up within 1.5 hours of my call, quickly started the restoration process and helped me make decisions on my next steps. During the process, he was very responsive, communicated well and took the time to walk me through the options. His crew was thorough, worked hard and were very professional. His fast mitigation plan led to keeping the damage to a minimum and us getting back into our home. I definitely recommend Kevin and his team!

Kevin and his team were awesome. They worked extremely hard from start to finish, and kept us updated and informed throughout the entire process.

Kevin and his crew were hard working and got our fire damage under control in a timely manner. Would recommend for all your restoration needs. Kevin is especially knowledgeable and trustworthy!!!

Response was incredible. Employees were amazing. Follow-up could not have better. The service was top notch. I will use Thompson Restoration anytime the need arises.

I had a small leak that damaged some parts of my carpet and wall. Even though it was a small area, it was soaked through. I called Thompson’s Restoration and spoke with a service professional named Kevin. He walked me through what to do on my own to save money and followed up with several texts to make sure I had it right. He was excellent. I never write reviews, but Thompson’s really cares about its customers. Thank you Kevin.

Kevin does great work!! He was fast, knowledgeable and got us dried out immediately! It’s great having people treat your property like their own when it comes to a flood. Saved us a lot of time and money! I would highly recommend Thompson Restoration for any of his services!!!

Answered phone in middle of the nite, showed up the next morning , communicated nicely throughout the process. Guys were polite and explained the process. My house is now dry !! What more could you ask for?? Highly recommend!!

I can't say enough great things about Kevin and Thompson Restoration. A water heater broke on the 3rd floor condo in our building. Kevin and his crew were on site quickly taking care of my lower level condo, the 2nd and 3rd floor units. Immediately helping everyone. His responsiveness was impressive. From his communication, to patience and incredible service it was an A+ all around. If I ever have another problem l'm calling Thompson. The trust is there for me.

I called Thompson Restoration after a pipe burst in the middle of the night. They came right out and got to work. They extracted the water, set up fans and dehumidifiers, and walked me through the whole process. Very friendly staff! I highly recommend them to all my friends and family.

If you need restoration help from water damage, this is the only place to call! I cannot say enough good things about the quick response, helpful information and great communication! The whole, could have been stressful experience, was not at all! I felt very confident all would be quickly resolved! Would absolutely use them again! Thank you!

Thompson Restoration provides exceptional work and services. The owner takes great pride in his work and their finished projects/jobs reflect that. I have worked with other restoration companies and would only recommend Thompson Restoration.

We came home on a Sunday afternoon to our mudroom sink overflowing onto the floor (it had been running for about 7 hours while we were gone for the day). The water was throughout the first floor isolated to one side of the house but it was much worse in the newly finished basement. The water travelled from one end of the house to the other and was raining out of about 40 can lights throughout our finished basement covering almost all of the finished basement floor. We decided to call Thompson Restoration and we are so glad that we did. They arrived at the house within about 2 hrs of the call (we are located 45-60 mins from them) and immediately began to remove all of the standing water then removing all of the damaged drywall, flooring and baseboards/trim work.after tearing out all of the damaged flooring, they immediately began to setup all of their industrial fans and dehumidifiers to begin the drying process to save as much of the drywall as possible without having to remove more material than was required. At the exact time that their equipment was setup and ready to roll, a storm rolled through our area knocking out the power. Just when we thought our day couldn’t get worse, they were able to start the process by getting generators running and began drying out the water. On top of that, they provided window units to help control the temperature in the house and help us be as comfortable as possible while being without electric for about 4-5hrs. They worked diligently into the morning hours (1am-2am). During the several days of the drying process they returned multiple times to check readings, move more fans to problem spots, and ensure the drying process was working and heading in the correct direction. They put down material over the subfloor so we didn’t have to worry about walking throughout the house and getting splinters. They thought of everything and went above and beyond to make sure that this terrible situation went as good as it possibly could have gone. The whole crew was spectacular. They had open lines of communication throughout the process and explained everything to us each step of the way. Their knowledge of water damage and everything that it entails was incredibly impressive. They were able to refer contractors for the future repairs that had to be done and they were super helpful in providing information that was helpful in dealing with our insurance company throughout this whole process. I have no doubt that their responsiveness, hard work, and expertise saved us from much more damage and material tear out, saving us a lot of time on more repairs. I cannot say enough good things about Thompson Restoration and would highly recommend them for anyone that has a similar problem. True professionals and absolutely a 5 star company. Thank you Thompson Restoration!!!

It really seems like Kevin found his purpose in life. We had major water damage on all three floors due to a leak in the master bath. Kevin is very passionate about his work and seems to care more about our house than myself. Although you never want to need these guys, we are lucky to have found him.

Kevin showed up quick and was a true professional throughout the whole process. He made a difficult time a lot easier with his recommendations and responsiveness. Cannot recommend enough. Excellent work!

Kevin and his crew did an exceptional job. This flood happened on a Sunday afternoon. He came very quickly. He and his crew were here until 11pm. Very patient, answered all my questions and concerns . They came everyday to check on things until the job was done. I highly recommend this company.

Thompson Restoration has been amazing for us! Always prompt, courteous, and extremely knowledgeable and helpful. We have used them twice now for water removal.

Kevin and his crew are extremely helpful and detail oriented. They explained what needed to be done and walked through every step of the process leaving no doubt in their work. I recommend them to everyone in the Northern Kentucky area!

My hot water heater busted and leaked water into about four feet of the finished portion of our basement and onto the carpet. I called Thompson to get an estimate to remove the water on the carpet and dry it out. The guy I talked to (I don't remember his name) said for a job that small, I could take care of it myself and save a lot of money. He was so helpful and told me exactly what to do. I am so grateful for his honesty and information! If I ever do have a job that is beyond my capabilities, I will definitely call Thompson!

Great company, I have had the opportunity to get to know Kevin & his team over the years and he is one of the best Restorers that I have had the pleasure to work with.

Thompson Restoration did a fabulous job after a fire at my daughter’s house. Kevin was amazing at keeping us up to date with the timeline. He was also helpful with talking to insurance and getting things cleared quickly so we could keep moving on the put back part of the claim. We would highly recommend Thompson Restoration!

Today I spoke with kevin about standing water in our basement. He scheduled for 4pm and was on time. His professionalism was superior and explanation was received. Kevin even went above my reported issue. The fairest estimate you can imagine for his time. Would I call kevin again? Most definitely. Big Up's to Thompson Restoration

Can't say enough good things about Thompson Restoration. Our hot water heater failed over night and we had about 4 inches of water throughout our entire basement. They were there within a short time of calling them the next day and worked the entire next week until the basement was dried out completely. Also, very responsive and attentive to detail. HIGHLY recommend.

Great company with strong core values, they do things the right way and care for each customer. If you are suffering from a property loss call would Kevin and his team, I highly recommend them.

I have used Thompson Restoration twice now. Once for sewer damage in the basement 2016 and just recently for mold removal in various places within the house.. Kevin and staff are extremely knowledgeable and talk you through the entire process... They made my house a HOME again making it safe for my family...

Kevin and his team were great!
He came out immediately after I called him when he heard how concerned I was. Everyone was very respectful and professional. They even looked out for our cat! I’m really thankful for Thompson Restoration. I highly recommend them.

Just recently had a leak in our kitchen. Called Thompson Restoration at 5am when no one else would answer and someone showed up extremely fast to fix our problem! Above and beyond the service expected! Highly recommended! (I wish I could give more stars than just 5)

Kevin does a great job. As the owner, he’s there to see that things are done and done right. I recommend Kevin and Thomson Restoration to my clients.

Highly recommend group. Kevin Thompson is responsive and knowledgeable. Competitive on price. Will work with you and match your sense of urgency. I'd hire him again or refer him to a neighbor or friend if they had water damage.

They did a great job on the mold restoration. They restored the mold in 2 hours and paid great attention to detail! The people who fixed the mold were very friendly and explained! Overall great experience

They really came through for you us. We really needed somebody come and take care our mold problem as it was found very close to closing. Kevin and crew were very professional and very under budget than other guys.... some guys quoted for our job 3x that these guys did it for.

Thanks Kevin and the team.

We bought a restored farmhouse that was built in 1891 and months after we moved in we found out that we had MAJOR amounts of mold that had been growing in our crawlspace. We had to immediately move out and Kevin and his team started remediating. This was a very stressful time for us as we were going out of the country for a trip that we had planned. Kevin was so thorough in explaining how they were going to fix our house
and really eased our minds. It was as though he loved our house just as much as we do! The floor joists in our crawl space are made out of tree trunks and some still have bark on them. The house is very old so they had a lot of special situations to work around. Kevin gave us regular updates and even let our chickens out for us and loved on our dog while we were gone :). Our crawl space looks beautiful now and we are so thankful for all the time and care that Kevin and his team put into making our house safe for us to live in.

Kevin and his crew are very professional, personable, and communicative. They go above and beyond to make sure the customer is satisfied. Highly recommend and would hire again. Thank you Thompson Restoration!

Kevin Thompson took my call on a Sunday following an overnight 4-inch rainfall that flooded my basement. He came out that day, sent a crew to suck up rainwater, remove the wall to wall carpeting and set up equipment to dry the basement out and clean the air. The next day they began cutting out wet drywall. They were great, cheerful, hard-working guys who took on a dirty, smelly job with gusto and no complaining, working until midnight. Thank you Kevin, Greg and crew for a job well done!

I worked with Thompson Restoration on the back end of a water damage job. They were professional and paid attention to detail. Good service.

Highly recommended! Kevin and his crew did an amazing job cleaning my basement after it flooded, especially considering that three companies already turned down the job! They were highly professional, very personable,
and paid attention to exactly what I wanted them to do. Their attention to detail and high work ethic turned a personal disaster into a great recovery. The price they charged was very reasonable.

We bought a house and they did mold removal and it turned out to be such a blessing for our family

Thompson restoration did a great job on my mold removal , under tight time constraints for home sale. Much appreciated.

I have known Kevin for over 5 years and have worked with him on a number of different projects. Kevin Thompson is reliable and will do what he says he will do. I would not hesitate to refer Thompson Restoration to anyone in my network! Jerry

Kevin and his crew is very detail oriented and worked closely with the owner to complete the project on time and under budget.

Thompson Restoration did a great job, they were well equipped with necessary tools to get the job done efficiently. I Would highly recommend them for any restoration needs.

I have known the owners of this company for over 15 years and they have a great work ethic, are honest and have the "go the extra mile" mentality. They do a lot of work in Ohio which is great since I live in Cincinnati. You can trust them.

VERY PROFESSIONAL, EXCEPTIONAL WORK, AND TAKES GREAT CARE OF CUSTOMERS!! THOMPSON RESTORATION IS THE BEST IN THE BUSINESS, EXTREMELY SATISFIED!!

Late on a Sunday evening we discovered that our basement had been flooding for possibly a couple of days. Thompson Restoriation were quick to respond and were able to come out to begin the restoration process within two hours of our initial call. The quick response saved us thousands in remodeling costs. Professional and excellent communication. I highly recommend.

Thompson Restoration cleaned the mold out of my crawl space after I bought my first home. They did an amazing job making sure my home was safe for myself and my kids so we could enjoy our new house! Thank you so much Thompson Restoration!

We provide dumpster service for Thompson Restoration in the Cincinnati area. We are always impressed by the professionalism of the staff and the work we see them perform. Definitely a good choice if you're needing restoration work.

Thompson Restoration is knowledgeable and hard working with unbeatable customer service. When our basement flooded, they responded quickly, put a plan into action, and communicated every step of the way. Everyone is looking for businesses they can trust, and with these guys you get that and a great value.

I talked to several contractors for a project, and Thompson Restoration ended up being absolutely the best choice for repairing my home, the right way. I appreciate the eye for detail and high standard, and I know I'm in good hands with a trustworthy, capable business.

We live right outside of Cincinnati and upon returning home from vacation had found that we had a water leak. Thompson Restoration arrived quickly to our home and did an amazing job!