Theisen's Home Farm Auto of Ames

About the Business

What people say about “Theisen's Home Farm Auto of Ames”?

{
"summary": "Customer feedback is mixed regarding the shopping experience at Theisen’s. Many reviews highlight the store's extensive selection, reasonable pricing, and friendly customer service, creating a generally positive atmosphere. However, a significant concern arises from negative experiences related to disorganization, poor communication, and customer service issues that left some patrons feeling frustrated and undervalued. Delivery and fulfillment processes have also come under scrutiny, with complaints about double charges and lack of resolution. Overall, while the store has its strengths, persistent issues in service and organization detract from the experience for some customers.",
"liked": [
"They seem to carry almost everything you could possibly need/want/desire for daily living of home/auto/pet/outdoor.",
"They have a great selection of Carhartt clothing as well as products for the pet owners and the gardeners out there.",
"Fast friendly service was able to pick up an item I reviewed online and drove to the store and the item was upfront waiting.",
"Awesome as always! Great customer service and the kids were thrilled with pumpkins ($4 each! Far cry from everywhere else in town).",
"Had a great time Saturday night! Found some great quality work jeans and a pack of thermals all very reasonably priced!"
],
"disliked": [
"I will drive to waterloo or des moines before coming back here again.... so disorganized and managers were a joke and not helpful at all.",