- 301 Grundy Ave, Reinbeck, IA 50669
- Commercial Roofing
- Residential Roofing
- Licensed & Insured
- Warranties Offered
- Green Roof
About the Business
What people say about “The Window Source Of Central Iowa”?
Customer feedback regarding The Window Source is mixed. While many reviews praise the company's professionalism, timely installation, and quality of work, several customers express frustration over customer service issues, particularly regarding communication and handling warranties. Some individuals faced delays or unresponsive staff, leading to dissatisfaction. However, a majority of reviews commend the efficiency of the installation process and the courteous nature of the staff, reflecting a split sentiment overall.
What Users Like The Most
- Great experience with Window Source! Professional service and all windows and a sliding glass patio door all installed in 6 hours!
- Excellent customer service and very personable young men to work with.
- The crew who came to our house were professional, personable, polite.
- We absolutely love our new windows and patio door.
- The installers were very polite and even took their shoes off when entering the house.
What Users Like The Least
- This company will not stand behind their so called 'No Fine Print Lifetime Warranty.'
- The customer service with Kent left much to be desired.
- Bought windows 3 years ago and still won't fix poor install job.
- I had to call them to make sure they were still coming!
- When I asked to have Kent call me to discuss our concerns, it took four times of me calling.
Recommended Reviews
If I could give ZERO stars, I would. This company will not stand behind their so called "No Fine Print Lifetime Warranty" We had 12 windows that were installed in 2021. After the first install, we noticed right away that several windows had glass defects - it was a painful process to get them replaced. Then we noticed in Sept 2024 that another 5 have glass defects and Roberta Reams and Tom Carmody will not return calls or return emails. We are stuck with these defective windows in a beautiful great room. Avoid this company - they are also known as Iowa's Best Windows. NOT AT ALL THE BEST.
I filled out the online form to get someone to come out and give me an estimate on three windows. To their credit, they called fairly quickly, and set an initial appointment. On the day of the appointment, they called back and said the person that was scheduled to come out couldn't make it, and could they reschedule. I said that was no problem, and then they said "the person who was going to come out is actually here and would like to talk to you". OK, that's fine. The appraiser asked me how many windows I was looking to replace, and I said "three, but I am planning on doing the whole house eventually". And he proceeded to tell me that his boss was not allowing anyone to go out to anyone who had less than five windows, but he would make an exception for me since I was 'eventually' planning on replacing all my windows. A follow up appointment was then set for the following week Wednesday at 5:00pm. 5:00pm the following Wednesday comes, and no call or visit from the company. 5:30....then 6:00...then 6:30. It is now 8:13pm the night of my follow up appointment. They never called, they never emailed, they were a complete no-show. I will move forward with one of the other quotes I received, I will not do business with this company ever, and I will tell my friends and associates about this experience. Obviously they are more concerned with the profitability of a job than the human component.
Great experience with Window Source! Professional service and all windows and a sliding glass patio door all installed in 6 hours! They were wonderful to work with and at a great price! Thank you to ALL of the Window Source team! I love my new windows!!!
- 301 Grundy Ave, Reinbeck, IA 50669
- Commercial Roofing
- Residential Roofing
- Licensed & Insured
- Warranties Offered
- Green Roof