- 6444 E Spring St #750, Long Beach, CA 90815
- Commercial Roofing
- Industrial Roofing
- Licensed & Insured
- Locally Owned & Operated
- Warranties Offered
About the Business
What people say about “The Roofing Lady”?
Customer feedback is mixed regarding the company's roofing services. While several reviews highlight positive experiences with professional communication, timely responses, and quality workmanship, serious issues have also been raised. Complaints about missed appointments and unresolved problems, such as improper skylight installation leading to mold, indicate significant concerns about reliability and customer service. The inconsistency in communication and follow-up remains a critical point of contention.
What Users Like The Most
- Really professional from the initial free consultation to final inspection.
- Very good work. Installed two solar attic fans and repaired a skylight.
- We are very pleased about the repairs done to our roof.
What Users Like The Least
- Would give 0 star if possible. We’ve had countless problems after they 'fixed' our roof.
- Schedule with this company at your own risk. I scheduled THREE SEPARATE APPOINTMENTS and they didn't show up.
- This wasn't a miscommunication - it was scheduled over text and is all in writing.
Recommended Reviews
Would give 0 star if possible. We’ve had countless problems after they “fixed” our roof and installed new skylights and they never got back to us after we reached out to them about it. A mold inspector did a full home inspection some time ago and told us that our skylights weren’t installed properly which is probably why we had so much condensation and leaking (not just under the skylights but in few places in the roof), but luckily no major mold anywhere.
However, last night I found mold under the skylight in my room where I’ve been sleeping after I noticed how much water was on the inside of the skylight which means more fixing to do and health to take care of. Do not hire this company they do not know what they are doing and won’t even follow up after they've done a terrible job. It’s not worth taking the risk of mold exposure and whatever other problems you encounter from bad roofing.
Really professional from the initial free consultation to final inspection. Despite her busy schedule, I always felt Xochitl aka The Roofing Lady was very responsive. She did a walkthrough after the job was done to make sure I was satisfied with the work. Highly recommend.
Schedule with this company at your own risk.
I scheduled THREE SEPARATE APPOINTMENTS with Xochitl (the owner) and THREE SEPARATE TIMES they didn't show up. Maybe I'm the crazy one for rescheduling with a business that didn't show up to the first two clearly scheduled appointments, but I tried to give them another chance and was repaid with more of my time wasted. This wasn't a miscommunication - it was scheduled over text and is all in writing. This is simply bad business and unprofessional. Don't be shocked if you wait and wait and wait and nobody shows up - apparently that's how they operate.
- 6444 E Spring St #750, Long Beach, CA 90815
- Commercial Roofing
- Industrial Roofing
- Licensed & Insured
- Locally Owned & Operated
- Warranties Offered