Updated review: The day after my previous review was posted, the owner, Ken, contacted us himself and sent out a crew to start working on our roof. He apologized for the misleading timeline repeatedly given by his son, Cody, and asked me to remove or update my review of the company. So this is my update so far: the crew worked all day today and will be back tomorrow (even though this morning Ken said it would be a one-day job, we suspected it would take two days since our roof is quite large). We were also told that Cody was wrong about the temperatures having to be over 55 degrees and we were promised by the owner, Ken, that he would have a talk with his son, Cody, about how long this process takes and to make sure that he under-promises and over-delivers and not the other way around. I will further update my review after the work is completed.
Note: I will update this review once the roof is actually finished.
We chose The Roof Dr. to do our roof based on reviews and so far we have regretted making this choice. We want to warn other potential clients about what working with this company is like.
We signed a contract on July 27 after our insurance company approved our new roof. The contract said that the roof would be started around Aug 30 and finished around Sep 15. Now we’re at the very end of October and we still don’t have a new roof. The most frustrating aspect of this process has been the utter lack of communication from the company. When their estimated deadline passed, we did not hear from them. After repeated calls from us, they provided a variety of excuses. We were told that their suppliers had been delayed by Hurricane Harvey and had run out of supplies. Then we were told that if we wanted to expedite the process of getting our roof, we could choose to pay for the materials ourselves and then they would come out and do the labor. When we asked how purchasing the supplies ourselves would help when their suppliers had run out due to Hurricane Harvey, The Roof Dr. told us that actually they themselves had to wait for money to come in from previous customers before they could order the supplies (even though one of their big selling points was that they don’t take any money up front from their customers). On another occasion, we were told that our roof was being delayed by the Colorado weather, but it is baffling to us that a company that has been operating for decades in Colorado would not take the weather into account when writing up their contracts. Last time we talked to Cody (the owner’s son) 4 weeks ago, he told us that we would get our roof in 1-2 weeks. When we asked “so will we have our roof two weeks from now?” he changed his answer to 3-4 weeks “just to be sure” that we would definitely have it by then. Well, now it’s been 4 weeks and we still don’t have the roof. We have been told repeatedly that we were “next in line” for a roof. Today is the last day of good weather, so we will have to wait quite awhile before the temperature is warm enough to start the work. All the materials were dumped on our roof and in front of our house a week ago (again, with no communication whatsoever from the company), so now we’ve had all this unsightly stuff sitting on our roof and in front of our house and when we repeatedly tried to get a hold of them, we were just told (again) that we’re “next in line” to get our roof done.
We did try to go with another company after a month had passed from the original estimated deadline. However, we were told that the contract was still valid and could not be terminated, so we would have to pay 20% if we wanted to go with a different company. Overall, our experience with The Roof Dr. has been horrible and we cannot recommend this company. Again, this review will be updated once they get the work done but so far, their lack of communication and their excuses of why they are close to two months past their own estimated time of completion have left us wishing we had hired a different company.