- 5083 Main St #5b, Spring Hill, TN 37174
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
About the Business
What people say about “The Honey Do Service, Inc Franklin”?
Customer feedback largely indicates significant dissatisfaction with the service provided by Honey Do Service, particularly concerning communication and reliability. Many reviewers expressed frustration over delays, cancellations, and a lack of responsiveness, which often resulted in considerable inconvenience and financial losses. In contrast, a subset of reviews highlights positive experiences with timely service and quality workmanship. However, the severity of the negative feedback, especially regarding unfulfilled promises and poor communication, casts a shadow on the overall perception of the company.
What Users Like The Most
- The work was done to my complete satisfaction and the young man who did the job was very knowledgeable and completely cleaned up everything when he was fin.
- Customer service was amazing. I’m very appreciative of Kate as she managed the project working around my difficult schedule.
- Collin arrived on time and stayed on task the entire time.
- Amazing experience from the first call to the completion of work.
- The fact that the two men showed up ahead of time is quite remarkable in this day and age.
What Users Like The Least
- Absolute worst experience I’ve had with a contractor in a looooong time.
- The response from The Honey Do Service below is a complete lie.
- After 8 weeks of delays and cancellations and promises, we found out today they could not/would not perform a piece of work they had promised to take care of.
Recommended Reviews
Absolute worst experience I’ve had with a contractor in a looooong time. I was very upfront about a tight timeline and they reassured me multiple times they would get the work done on time. Then they cancelled literally the morning of the appointment multiple times. After 3 weeks of horrible communication, 2-3 day pauses in communications, and still not a single person onsite, I just found someone else to do the work. They cost me thousands of dollars due to a conflicting event and couldn’t have cared less. Save your time and go elsewhere!!
Update 08/03/2025. The response from The Honey Do Service below is a complete lie. No one has contacted me about making things right. There is still a huge debris pile stacked up under my deck.
I contracted with Honey Do to strengthen and repair my old deck on a recently purchased home. The idea was to make it useable and safe. They gave me a quote for appx $1,500 and I hired them. They indicated they had completed the job and when I went to inspect it I found 8 boards that were rotted and not secure. They initially wanted to start a new invoice and charge me more. When I complained they didn't replace rotted boards and that was the reason I hired them, they agreed to replace them. After they said they were done I inspected again and I found one board (one of the steps) was not screwed down. It was wobbly and obviously a safety hazard. They also wanted to charge me to haul off the unused new lumber and rotted pieces of lumber. They said it was $200 to do that but they would do it for $100 since we "had a misunderstanding". It's a large debris pile and I find it very unprofessional and inconsiderate of them to leave that behind. If there was a fee for removing their leftover lumber they should have put that on the bid for the job. As it stands I am very dissatisfied with the quality of work and the attempts to overcharge me. I called and spoke to the manager and he listened carefully and said he would speak to the supervisor and call me back. He never called me back. I have since discovered the rail that butts into the house is wobbly and loose. So, I will need to do some more repairs myself or hire someone else. If anyone knows a good handyman, please let me know. I have lots of other jobs that need to be done.
Honey Do Service did a good job for me. They were here when they said they would be and the work was finished just short of 4 hours. The work was done to my complete satisfaction and the young man who did the job was very knowledgeable and completely cleaned up everything when he was fin. I would highly recommend Honey Do Service.
- 5083 Main St #5b, Spring Hill, TN 37174
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available