- 1307 25th Ave, Tuscaloosa, AL 35401
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Locally Owned & Operated
About the Business
What people say about “TBG Homes”?
Customer feedback regarding The Builders Group is mixed, with some praising the quality of their homes and the professionalism of the team, while others report significant issues with construction quality and customer service. Many customers appreciated the friendly and attentive staff during the building process, citing their responsiveness and willingness to address concerns. However, several reviews highlight serious problems, particularly around post-purchase support and communication, with some customers feeling ignored after their initial warranty period. This dichotomy in experiences suggests that while some have had outstanding interactions, others face considerable frustrations with ongoing issues and lack of follow-up.
What Users Like The Most
- Great experience working with the Builders Group team! They made the process very easy and fun.
- Excellent service! Very professional and responsive.
- TBG has gone above and beyond to build the perfect home for my family!
- The Builders group was amazing to work with. When there were bumps in the road, they were quick to correct them.
- I have planned my final home in my head for years, found the plan I wanted and chose the Builders Group to bring it to life.
What Users Like The Least
- Unfortunately, we have had several issues with our house.
- Do not hire. We get comments that our home isn’t as nice as the rest of our neighborhood.
- THE LIGHT FIXTURE WAS NEVER COVERED WHEN I MOVED INTO MY HOME.
Recommended Reviews
Great experience working with the Builders Group team! They made the process very easy and fun. Everyone was so professional and friendly.
Unfortunately, we have had several issues with our house. Not sure if it’s the contractors they are using or if they are throwing them up too fast and things are getting done very sloppy. They are quick to make excuses for their work and the communication in general is terrible, especially after your “one year” is up. Love our house, but we’ve not even been here two years and have a leaking roof, flooring coming up, and plumbing issues. Not to mention, when we mentioned the plumbing issues they told us not to wash clothes when it’s raining outside LOL. At first they were great to answer questions, but steadily as you question their work they ghost you and get very defensive. You message them and they say they will get you in touch with the right person and then there’s no contact and messages go unread. I’m usually not one to leave reviews, but after our experience and several in our same area having the same issues people should be aware of using them as your builders.
Updating my review and if I could give 0 stars I would. Spoke with Leslie from the builders group today. She is over the warranty stuff and she informed me, very rudely, that since we are 6 months over our 1 year warranty her “hands are tied” for our roof that is leaking. We had to get someone else out to figure out the issue In which it was a leak from the roofer not nailing down and siliconing one of the vent fans on the roof. So over time and with the excessive rain we’ve had the water found a way in. She proceeded to tell me since we didn’t have “proof” that they will not fix anything. You would think a picture of my ceiling with a water ring and soaking wet would be enough proof. I could understand the not wanting to help if we were the type of people to message every week with something wrong with our house, but something that clearly the builders/roofers done should be fixed if they cared anything about their work.
I didn’t want to give a review too early. It’s now been a year. The builders group really listens and goes the extra mile to make you feel good in your home. Minor things did come up but they were quick to fix it. We had our first house built by them and it’s been a great experience.
- 1307 25th Ave, Tuscaloosa, AL 35401
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Locally Owned & Operated