Our journey with THI began over 1 year ago. We signed a contract with them to replace 6 windows on May 6, 2021. Contract read the expected finish date was July 14, 2021. We prepared our home for the window installation, taking pictures down, moving furniture, etc. When July 7 (expected install date) came and went without anyone showing up or calling, we tried contacting them. Quinn was our point of contact. We texted and called and never had any response. I called the office to find out what information I could. The gal taking the call said she was writing it all down and would give it to Steve. I asked who Steve was and she told me the owner. I never heard from Steve or anyone else. After several scheduled and broken appointments with no contact on the broken part, we finally got windows delivered and 2 installers showed up in October. They said they were having problems figuring out where the windows went. 5 windows were the same size and one was a much smaller window. When they explained to us the small window was 3"shorter than our old window and the other 5 were 4" shorter, we refused the windows and had Ted the installer take them with him. I thought I might receive a call regarding that, but nobody contacted us. A couple of times throughout this ordeal, I called and asked to talk to Steve. He wasn't available and I never had an opportunity to leave a message or ask for a return call. We had a date for April delivery of windows with a May 1 install. May 1 came and went, no phone calls no one showed up. Finally on June 13 Ted showed up to install the windows. He worked by himself the entire week and had everything installed and wrapped on the outside of the house. Only thing left to do was replace trim and stain windows on the inside. We were on vacation the next week. On Monday, June 27 I texted Ted (since he's the only one who responds) to see when he could come back to finish and he "wasn't sure". On Friday, July 1 I emailed the company explaining that my husband was starting chemo on July 7 and it would be great if this project could be finished before he had to go through that. Within a couple of hours I had a call asking if they could come on Saturday. We agreed to that. Then they wanted an appointment for Quinn to come and do a completion walk through. I had asked before that they assign someone else to our account since Quinn never responded to texts or calls, but we were told he was the only one available. I agreed to Quinn coming on Tuesday, July 5 at 2. At 3 when Quinn hadn't showed up or called, I called him. His phone died in the middle of our conversation, but he called back explaining that he had Covid and he thought the office would call and cancel his appointments. I emailed THI telling them how upsent we were with their constant lack of communication throughout the whole company and let me know what their next plan of action would be. Corey called and said he did not know until 10 minutes ago that Quinn was sick. Corey came on Wed. morning, took pictures of the windows, left us with a red wine gift and a couple of other THI advertisement pieces and picked up the check. I told him the ONLY reason I was giving him the check that day was so I could be through with THI and not have to hear from them again. Their motto indicates you can trust them. I think NOT. I told Corey I would NOT recommend THI to any one and I would never call them to do any more work for us.