Superior Roofing - Portland, OR

Our roofing journey started 3 years ago when we bought our house knowing that it has an original roof so we have had different companies knock on our door every few months or so. Quotes would be absolutely outrageous promising everything under the sun but none of them made sense for our rather small home. Luckily, we kept our options open and I reached out to the best realtor and friend, Kate Bergsgaard, who recommended that we reach out to Tim at Superior Roofing and boy are we glad we did! He was not pushy at all, like the other salesmen, and did a great job at explaining what should be the average cost for a home like ours. We were pleased not only by the quote but the honesty and communication. They were able to complete the project in one whole day! It turned out beautiful!There are many roofing companies but trust me when I say, get at least 3 quotes and go with the one that treat you the best, for us, that was Superior Roofing.

Not only did they have a reasonable price for our roof and patio, the crew was VERY professional and cleaned up all of the debris as the job progressed. It is unusual today to find this quality of work and care for their clients. Had one issue and they promptly sent a crew and fixed it. Would highly recommend this company. Great job Sam!

This company is the best. We had a new roof installed and it is beautiful. The crew was professional and personable and took 2 days to remove and install our new, fabulous roof. Additionally, they removed our crummy gutters and replaced them with new ones. Not a nail, staple or tiny bit of roofing was left. Don't bother with another company. You'll love the results!

My willingness to participate in this survey and give feedback about this company, the work they completed and the quality of work that was done, is telling of how I feel about the experience. From the onset, when Chris came to my residence to evaluate the work that was needed I felt no pressure, I felt I was dealing with a person with integrity. I found the information clean, clear and to the point. No sales pitches or roundabout talk. Another company came to bid for the job and my experience with Chris was clearly the decision maker. The bid was fantastic and negotiation was fair without fluff talk. It was clean and clear. As a result of circumstances I had to delay the project by several months. Again, when speaking with Chris on the phone, several times, to explain circumstances for delaying the start of the job, I felt no pressure only support and empathy for my situation....The cost of the project did not increase as a result of the months delay. I was pleased. Then the work began. The crew sent to the house was professional, hard working, had a sense of humor, treated each other with respect, worked together well and basically got the work done without delay. I enjoyed the crew very much. When speaking with the office personnel there was always time to check things out without delay. If I had a question or a comment to make the responses were pretty quick to come and the questions answered satisfactorily. Now, the work is done, my gutters are new, the roof is new and it all looks cohesive and professionally done. I am very, very happy with the company, the personnel and finally the look of the property. Thanks much Superior Roofing company and staff.

We did not use them. Only because we had a family referral that was about the same price.

But they were very responsive and they gave an amazing bid. But we wanted to support the guys that have helped my dad on a lot of projects. Superior Roofing gave a great explanation of work and the bid was the best of 5 bids we received.

Winter is coming....Do Not use Superior.....
As a contractor, it is critical that I use companies that I can trust. I can no longer trust Superior Roofing. Superior installed new roofing on my customer's garage. 1) when the crew arrived, they needed to increase the cost by 25% due to estimating error. 2) After promptly paying my bill on May 6, 2022, I returned to the customer's home and the roof had significant leaking. Call #1 to Superior was not returned. Call #2 was not returned. On Call #3 I reached office person who scheduled a time to send out a technician, but no date/time. Weeks later, I was alerted out of the blue that a tech would be stopping by that day. He did not show up. On call #4, I tried to find out what had happened and received an excuse with a promise to send them back out but without a time/date. Then I received a call (again, out of the blue) from the technician that he was onsite. He identified the problem, but couldn't fix until the next week. He didn't show. On call # 5, they said tech had been sick, but they promised me it would be done "right away." Tech didn't come. Calls #6,7 weren't returned. On call #8, admin said she'd get back to me. She didn't. Calls #9-10 went to voice mail. On call #11 same admin said she needed to "look into it." That was July. No resolution. Today is Sept. 2nd, four months since paying for the work. Still no resolution. Winter is coming....Don't use this company.

Update to response: if you fixed it why haven’t you returned by calls to tell me? And why is your Admin so clueless?

I couldn't be more PLEASED with my new roof and the job performed.
The owner (and my estimator), the office staff and foreman were communicative and professional. Roofing is a messy, inconvenient job, but the crew went above and beyond cleaning up each day and at the end of the project, even hand picking material out of my flower beds!
Superior Roofing completed the job in 2 and 1/2 days. It was impressive. These guys work hard and efficiently!
I highly recommend Superior Roofing!!

Great company, same working crew every day, same supervisor. Easy to work with and easy to get ahold of and communicate with every time.

I would never use this company again. We are doing a flip and actually care about the quality of 8natwll and professionalism of workers. Between the showing up hours and hours late and leaving beer cans in our driveway as they drank in their truck at the end of the day we would never recommend thos company. The gutter install left a huge mess with giant 6 inch set nails under our trucks .owner made a lot of excuses instead of just correcting it. Hopefully others will know to avoid these guys. I wouldn't trust they'll honor any of their warranties.

My 2-3 day roof installation turned into a 4 week nightmare. While installing the roof they cracked one of my skylights then tried to upsell me on the other one that wasn't damaged. They tore up the sheetrock around both skylights then "fixed" it with packing tape. Scratched up the siding on my house then tried 2 times to "clean" it which made it worse with splotches everywhere.

To get them to repair the sheetrock AND the siding was a constant fight. Sam (the owner) kept trying to tell me it all looked fine. Before they even started I told them I needed to be notified BEFORE they did anything that increased the cost of the estimate. They did not, then added an extra $100 to the bill for "damaged wood". I understand issues can arise, but a professional company will take responsibility and not make the customer fight for what's right. This was a neighborhood company that had good reviews so I thought I'd picked well. Beware.

Update: The response to this review from the owner is indicative of how our interactions went. I expected to have a new roof put on my house, not a 4 week long fight to fix the things that were damaged. The pictures speak for themselves.

roofed my next door neighbors house,and they were so friendly,and actually apologized for.making noise! I would definitely hire them in the future.

This company is honest and hard working. They had the best quote and for the job done on time. The owner even came out to inspect and made a few minor adjustments.

Superior Roofing has a great crew who work very hard and long days. There work on the roof is excellent. There are two areas that are very weak in this company. 1) The owner Sam is always late (sometimes very late) to appointments. 2) Clean up. A mess was left in our yard for a week after the job was complete though there were promises that it would be picked up.

Having said that, the roof looks great.

Everyone with whom I dealt at Superior was great. Theresa kept me informed along the way. Sergio and the onsite crew were friendly and answered all of my questions. Most importantly, Sam Reyes personally came to inspect the job at the end -- and honestly, where else does the boss play that kind of hands-on role? So very much appreciated

We've hired Superior Roofing twice in the past 5 years to replace the roof on two different houses. Both times, we were very pleased by the quality of the work, the people who did it, and just how easy the whole experience was. This is one of those rare companies that truly listen, constantly and proactively, to their customers - all the way from estimation to final inspection and sign-off.

Mark, the estimator, is clearly an expert in the business and really good at explaining the condition of your roof and your options from repair to replacement. Last year, at Mark's recommendation, we made just a few hundred dollars of repairs to get another year out of the old roof. Their bid for this job was far better than the others - and we knew from experience that we'd get good results.

We were extremely impressed by the roofing crew: They were prompt, everyone was friendly, and their work was unbelievably clean - no more than a nail or two left behind. These guys worked long hard days to get the job done - genuine teamwork. The foreman, Herberto, was outstanding: To every question, every concern, and a few special favors we asked, he responded instantly and positively. At the end of every day, he rang the bell to give status and tell us what to expect the next day.

When the crew was finished, Sam, the company owner came by personally to inspect the work.

From start to finish, both times we've worked with Superior Roofing, they have been first rate. We definitely recommend Superior Roofing.

Wow. Our roof needed a complete tear-off and also had some dry rot. The job was completed within 3 days! I would give 5 stars but on the second work day the shingles arrived at day's end, thereby forfitting that day. The price was in the ballpark, also! New roof looks wonderful and I'd easily use/recommend this company again.

I found Superior Roofing to be just that, Superior. The project manager, office staff, and crew were very professional. The estimate was Superior, with the exception of some minor unforeseen work (e.g. dry rot which couldn’t be observed during the initial estimate), but the change order was perfectly reasonable, minimal, and delivered quickly. The communication was Superior; we were kept well informed on the schedule and phone calls were returned promptly.

The worksmanship on the roof itself was Superior and it looks fantastic. The crew did a Superior job cleaning up each day and at the end of the project. (Un)fortunately, due to the expected lifespan of the Superior materials used, it’s unlikely that we’ll need to work with them again, but if there are any issues in the future, I’ll definitely be calling Superior Roofing.

I couldn’t recommend them more highly. Thanks for the Superior job!

Got my roof replaced. Professional and friendly crew and office staff. Sam was fair and addressed our concerns the best that he could. Roof looks wonderful.

Seriously damaged( flat, tear off/torch down) commercial roof was professionally repaired beyond expectations. Sam's staff was pleasant and timely responsive to all contacts, as was Sam with my tenants. I will keep him on my " jobber list" for future repairs.

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Got a fax from this company about ice removal. Called the number within 15 minutes of getting the fax, and I get someone who is obviously asleep. He does not indicate the company name, just answers half asleep, "Hello." Between sending the fax from an invalid fax number, sleeping employees, and a phone number on their fax that does not match the one online, I would not feel comfortable doing business with them.

Good roofers at a good price. Have used them for multiple roofs and referred them multiple times, always a positive result.