BUYER BEWARE!!! We purchased a two night stay in advanced. See photo for proof. We arrived at 5:20p and checked into RM 121 with a mattress that was grossly stained and smells of dried urine. See photo for details. Therefore, I immediately went to the front desk. The clerk was not available and you must wait for them to return since they do not always man the desk. While I was waiting in the front lobby, I noticed it grossly reeked of a pungent musky, earthy, moldy odor. After calling the clerk and patiently waiting for his arrival, I showed the front desk clerk the photos of the mattress and my concerns. His only available offer was actually a downgrade in room status from a king to a much smaller double bed room. He did not offer a refund, rebate, nor discount. ||I exchanged keys for RM 112. Upon entrance, it immediately smelled of a musky moldly odor. Multiple areas of the ceiling within the room and bathroom was clearly stained with water damage. The acoustic ceiling tile in the bathroom was darkly stained and still damp providing ample concerns of a potentially active leak. After already spending time getting our luggage transferred and now spending less than an hour in the new room, we both started experiencing biting at our ankles concerning for fleas or pests of some sort. I was not about to become pray at this motel. I went back to the front desk to ask for a refund with hopes of finding another hotel or even worse to sleep in the car. At this point, I really don't care. Once again, the hotel clerk was not manning the desk. However, this time I noticed staff were actively burning an incense at the front desk which helped mask all of the putrid odors within the lobby for new clientele. "How clever", I thought to myself. Now take a moment and ask yourself, how many motels light incense at the front desk that you have stayed? A new red flag for me. ||I informed the clerk and the owner, who introduced himself as the owner, of the situation. He continued to shake his head in disbelief repetitively saying "no" as if passive denial negates the gravity of this situation. I guess this form of regressive behavior has obviously worked for this man in other challenging situations. He refused to provide a full refund stating in a well-rehearsed tone, "I can't do that". I informed him that I will remain a gentlemen in composer since he is now clearly swindled me out of my hard earned cash, but in return I told him I will be posting my negative experience for anyone and everyone who takes their money as serious as I do. He verbally agreed to the proposition. ||DO NOT WASTE YOUR MONEY! ||We fortunately were given a spare room at the Holiday INN EXPRESS in Waterloo at the very last minute much thanks to Shannon who immediately laughed on the phone and verbally acknowledged my concerns when I told her the name of this motel. Seems as though news travels fast in a small town. ||To the owner: I really hope my $170 serves you well. I hope you take some of that money to repair any potential leaks and the wall damage. Or perhaps spend some of the cash to replace the rough blankets tattered with what appears to me as cigarette burn holes. At a bare minimum, please retire that grossly stained mattress. Or perhaps some of it could potentially go to better pest control. I truly hope that it isn’t going to be used on more incense which is only masking the many problems that need to be fixed in my opinion. In the end, I truly wish this review actually serves you well and I hope it incentives (no pun intended) you to clean up your establishment. Your patrons deserve better.
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