Logo of Stoneway Roofing Supply

Stoneway Roofing Supply

  • 10801 A St S Suite O, Tacoma, WA 98444
  • Commercial Roofing
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Licensed & Insured
  • Locally Owned & Operated
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

At Stoneway Roofing Supply, located in Tacoma, Washington, we pride ourselves on our extensive range of roofing services tailored to meet the needs of both residential and commercial clients. Our expertise spans emergency roof repair, waterproofing, skylight repair, gutter installation, and maintenance, ensuring that we can manage complex projects from inception to completion. Our commitment to organization and attention to detail allows us to deliver durable, high-quality results that provide long-term value. We understand the intricacies involved in roofing and gutter systems, and our well-coordinated team is dedicated to executing each project with precision.

Whether you require immediate repairs or comprehensive installations, we are equipped to handle it all, ensuring that your roofing needs are met efficiently and effectively. Serving Tacoma and the surrounding regions, we are recognized for our industry-standard reliability and commitment to excellence in every aspect of our work.

What people say about “Stoneway Roofing Supply”?

Customer feedback for Stoneway is mixed, presenting significant concerns regarding customer service and delivery issues alongside some positive experiences. Several reviews highlight frustrations with miscommunication about store hours and product availability, leading to dissatisfaction and poor service perceptions, especially for non-contractors. On the other hand, many customers commend the staff's friendliness, professionalism, and helpfulness, particularly noting their knowledge and efficiency in handling orders. The delivery service has received both praise for its speed and criticism for issues with order fulfillment, which further complicates the overall sentiment.

What Users Like The Most

  • The entire team at Stoneway is a blast to work with!
  • Always fast and friendly service.
  • Their delivery drivers and roof loaders are very friendly and courteous.
  • I appreciate all you do everyone!!
  • They have earned my repeat business.

What Users Like The Least

Customers are fully satisfied

Recommended Reviews

Overall Company Rating
Good 3.5
Out of 11 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Bryan Stratton
Dec 13, 2024

Called the store to make sure they had product. They said yes, and I told them I was on my way. The automated message said they closed at 4:30, and they never said they closed at 4. Got there at 4:05 and they said they couldn't get two bundles of roofing, even though they were on the clock until 4:30. As a business owner, I would expect my employee to tell my customer that they close in 20 minutes.

Jon
Oct 10, 2023

They sold me a bunch of damaged GAF shingles. I ordered 22 squares delivered roof top and had to throw out a bunch because of a manufacturer defect. The little strip that keeps the shingles from sticking together were missing so I had a bunch of torn shingles when I tried to get them apart. I told the guy at Stoneway and he looked like a deer in the headlights. The simple mofo just said ," oh that sucks". What the hell

Marlon Garcia
May 19, 2023

The entire team at Stoneway is a blast to work with! Whether you are a walk in customer or planning a large job ahead of time, everyone here is incredible at helping out. Friendly greetings when you walk in. Rita and Amy are very knowledgeable and help out with any questions, big or small. When they are busy, you will still get helped by people who know what they are doing. Their delivery drivers and roof loaders are very friendly, safe at the job site, and are very courteous at the job site and really care about doing their job well. Great communication and help from the moment you call or walk in to the moment the roof work is all done. Thank you to everyone at Stoneway Roofing Supply for always helping us out, we really appreciate you guys!

Evan Du Prey
Dec 26, 2022

Always fast and friendly service. Easily deals with parts from orders that may not have made it to job site or restocking supply from ordering to much materials

FishitOut
Jun 2, 2022

If you're not a roofing contractor, don't expect very nice service. Nobody here seems to excited to be there. My special order was lost reordered and when it finally came was the wrong product and nowhere near the $100 price I paid. They finally gave it to me in the Amazon box they received it in (pic does that look worth $100). Watch out for the forklift driver, he might run you over. Only after he invites you back into the yard to find your own roofing package. I'll never give my business to them again.

Joshua Burns
Apr 12, 2022

I love working with this company! Whether it be DJ in Kent or Rita in Tacoma, Shane from SRS, Amy, Danielle, Payton, the list just keep going. Doug helps makes my day better/easier at least once a week! I appreciate all you do everyone!!

Jay Link
Apr 9, 2021

I wish there was a way to give 0 stars. I order roof shingles through Home Depot 9 days in advance for a March 26th afternoon delivery. They received my paperwork and it was confirmed by Home Depot before I left the store. On that paperwork it said ground drop delivery. Stoneway's manager stated that there was confusion on if it was supposed to be a ground or roof drop so called Home Depot to clarify. They never heard back from Home Depot. So there answer was to NOT DELIVER MY SHINGLES AT ALL!!!!!!!!! Absolutely unacceptable. My phone number is on the paperwork as well, and they didn't think of calling me. I had 6 guys coming over the next day to help install my roof shingles that never came. I had already stripped the roof down to the plywood so now i am left with no shingles for the weekend. We put underlayment down, drip edge, valley flashing then tarped up our roof because a 25 MPH wind/rain/hail storm was coming in on Sunday. My wife spent $560 on tarps. Tarps held for a while but were no match for 25 MPH winds. So rain was free falling into my attic while we tried to tape the vents from the inside of my attic. Called them on Monday explained the situation and i didn't even get an "I'm sorry". They said they could deliver the shingles that day, but that was pointless as all of my help work M-F jobs and i was leaving town the next weekend. Be aware. Don't plan on this company being on time or having any sort of customer service. Mike S. is the dispatcher that screwed us and Marcus is the manager there that would not make the situation right. There are plenty of other places to get roofing materials from, order from somewhere else.

Andrew Pace
Jun 6, 2019

I am a specialty Roofing contractor based out of Tacoma. At first it was a battle between Washington cedar and them, and the front desk people at stoneway really won me over. I am happy to go in there whenever I need materials. The rep, Josh, is just wonderful, and their prices are reasonable. The service I receive is worth the few extra dollars spent. If your a contractor or a homeowner in the middle of a project, I recommend getting materials there.
Thank you stoneway
- Washington Roofing Services

tami bogner-williams
May 30, 2019

I wish I could give them ten stars. They are amazing and so professional. More business should be like them, what a more pleasant place we would live in.

Ray Peterson
Feb 17, 2019

Very professional and knowledgeable. After placing my order they had my materials out to me lightning fast it seemed. They have earned my repeat business. Its been the same service at all there locations for me.

Tiffany Laxamana
Sep 19, 2018

Ryan was very helpful as we are a new business trying to establish ourselves in residential construction. Walked me through what we need and considerations. Best prices for roofing supplies!

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  • 10801 A St S Suite O, Tacoma, WA 98444
  • Commercial Roofing
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Licensed & Insured
  • Locally Owned & Operated
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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