- 300 S Hamilton Ave #2, Greensburg, PA 15601
- Licensed & Insured
- Locally Owned & Operated
- Slate Roof
- Green Roof
- Asphalt Shingle Roof
About the Business
What people say about “Steve Kemper Builder”?
Customer feedback for Steve Kemper Builders is overwhelmingly positive, with many praising the professionalism, communication, and efficiency of their team. Numerous clients specifically highlighted the excellent support from project managers and their ability to navigate insurance claims, making the process much smoother. Many reviews emphasized timely responses to issues and a high standard of workmanship, especially in roof replacements. Overall, customers expressed satisfaction with both the results and the customer service experience provided by the company.
What Users Like The Most
- Bob was professional, knowledgeable, and always communicated with me.
- Her knowledge of how the insurance companies work and her valuable assistance made this a very easy experience for us.
- Joe went out of his way to keep me looped in and aware of all milestones along the way.
- I called in on Monday to report an issue, by Friday it was already handled.
- The quality of work was excellent. Tracey walked us through the entire process to make it non-stressful for us.
What Users Like The Least
- We have had problems with the roof multiple times since it was installed.
- Each time the roof was leaking and/or shingles were blowing off into our yard.
- I called them but the local office was closed by then.
- They opened the office to do hail repairs, but my issues were ongoing.
- Multiple incidents of leaking have caused significant frustration.
Recommended Reviews
In 2011 we had hail damage to our roof. At that time Steve Kemper Builder Inc had an office on Hamilton Avenue in Greensburg. We contacted them and Andrew Yu, the local rep, gave us a quote and installed our new roof. They gave us a 10 year limited warranty on the work done and 30 year on the shingles. We have had problems with the roof multiple times since it was installed, starting in 2014. (At least 4 more incidents )Each time the roof was leaking and/or shingles were blowing off into our yard, I called them. Of course the local office was closed by then….. they opened the office to do half a**ed hail damage work and then moved on. I can’t tell you how many phone calls I had to make to get them to send someone to come look at the roof, they were all independent local roofers, hired by Kemper. (Not all were professional roofers in my opinion, one guy told me he couldn’t go on the roof because I had a 2 story house, and one didn’t realize that shingles come as a strip) Every single roofer that came to my house, told me that the roof was not installed correctly, and it should be replaced by Kemper. They refused. I was assured by Kemper that even though my limited Warranty was expiring on 3-23-22, since this was an ongoing problem, I could contact them if the problem continued, and they would handle it. Last week, shingles came off my roof again. And no response from Kemper….after multiple times trying to reach them. I had to hire someone to rpl the shingles that came off. Very disappointed with this company, from the rep, roofers and customer service. Update 4-1-23, I had at least 6 more shingle strips come of my roof today, exposing my roof for potential interior damage.
It was a pleasure working with Bob Serenko and his teams. Bob was professional, knowledgeable, and always communicated with me. He was very patient with my insurance. His roofing and siding teams were very professional, began on time and cleaned up as if they were never here. It was amazing to watch them work. High quality employees all around. I highly recommend them. The pictures with white siding are the before pictures.
Working with PM Natalie Bixler on our roof replacement was made very easy by her friendliness and professionalism. Her knowledge of how the insurance companies wotk and her valuable assistance made this a very easy experience for us. Natalie was the best PM i talked to about the hail damage my roof recirved. Shes is a very valuable part of the
SKB team and would highly recommend her to anyone needing work done on their home.
Thank you so much again Natalie for making this roof replacement so easy for my wife and i!!
Company Locations
Head Office
- 300 S Hamilton Ave #2, Greensburg, PA 15601
- Licensed & Insured
- Locally Owned & Operated
- Slate Roof
- Green Roof
- Asphalt Shingle Roof