Star Roofing Company
- 2301 Airport Rd, Suffolk, VA 23434
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Locally Owned & Operated
At Star Roofing Company, we specialize in a comprehensive range of services designed to meet the diverse needs of both residential and commercial clients. Based in Suffolk, Virginia, we offer roof repair, maintenance, gutter installation, and cleaning, ensuring that every project is managed with the utmost attention to detail and organization. Our technical expertise allows us to handle complex projects from start to finish, delivering durable solutions that stand the test of time. We pride ourselves on our ability to coordinate multifaceted jobs effectively, ensuring that each phase of the project is executed seamlessly.
Our commitment to reliability and consistency in our work reflects our dedication to providing long-term value for our clients. Whether you need a simple roof repair or a complete gutter system installation, we are equipped to meet your needs with professionalism and care.
Customer reviews indicate significant dissatisfaction with Duke Roofing, primarily due to poor communication and service delivery. Many customers reported issues with the quality of work, including incomplete jobs and delays in project initiation and completion. Additionally, frustrations were expressed regarding difficulties in obtaining refunds and a lack of timely communication, particularly after deposits were made. While some reviews highlight positive experiences, they appear to be overshadowed by the negative feedback related to service reliability and customer support.
- Duke Roofing answered the phone each time I called and my question was answered promptly.
- The job was done on time and at a fair price.
- The work was done right and close to estimate.
- They tried to charge me full price for work they didn't do.
- Took them a long time due to having to schedule this person to do this and that person to do that.
- Over 3 months later, still no refund.
Was not a good experience. Got estimate for work and when they came out to do work didn't do what they were suppose to do. Then tried to charge me full price for work they didn't do. They reflashed a chimney and didn't even match the shingles. They took a down payment and didn't do the job right. They were also were supposed to buy and replace shingles that were discolored. Do not allow Pat to give estimates . He lies.
We had a pipe burst and had water damage in a section of our house. Plumbers came quickly fixed it and found it had been leaking for a while. Restoration team came out and removed damaged walls and set up dryers
It was then time to find a contractor to do the repairs. When Duke Roofing came out the guy was super nice gave us a quote and said they were about 2 weeks out. 3 months later they got started. Took them a long time due to having to schedule this person to do this and that person to do that. Work was not great. Painter spilled paint on carpet and didn’t tell us. Touched up the trim with the wrong paint. Paint knocked off places that they didn’t paint over. Had a few things that they needed to fix and I ask them to come back to do that. Never saw them.
Long story short, we are repainting the trim and doing the small things that we paid them to do.
We will definitely not be using them again.
Writing for my elderly father in law who isn't on line. They surveyed a simple ridge vent repair and convinced him he needed a whole new roof. Then talked him into a $4300 deposit with no signed contract. Duke then cashed the check. A second vendor gave a more appropriate quote and scope of work per insurance requirements. Contacted Duke about refunding the deposit / revising the work a few days later and was told they would. Over 3 months later, still no refund. He and I both have called their office and cells repeatedly but no return calls and still no refund, materials, work, or communication to this day. They clearly don't want to discuss, provide the work, nor refund anything. Basically they took money for services and material but never delivered nor offered an explanation. So now we're filing an ethics complaint with VA board of contractors against their most current of many licenses and name changes, and probably additional local charges for apparently obtaining money under false pretenses, contractor failing to deliver goods and services, maybe grand theft as well if the magistrate sees fit It's a shame, but all they really had to do was answer a phone and explain why they think they're entitled to the money of an elderly veteran on a fixed income without actually providing the goods or services of same value or even contacting him to discuss. They apparently believe they earned it somehow and need it more then he does.
137 locals recently requested a quote
- 2301 Airport Rd, Suffolk, VA 23434
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Locally Owned & Operated
The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.
The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.
Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.
Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.
Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.
Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.
It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.
The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.
To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.
Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.
When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.
Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.