St. Louis Residential Roofing

Update (19 June) : One of small things I chose to leave out of my original review was a vent cap for my kitchen hood got removed and replaced with the wrong kind of cap. I notified them of the issue next day. Yesterday it got replaced and from the roof it looks fine except just now, when I was in the attic trying to hook my ducting back up, the vent cap tailpiece is NOT in the 6 inch hole in the roof, the vent won't open, and I still can't get my kitchen vent hood hooked up.

I don't like taking stars away but my patience has worn thin over the wait and then it being done wrong anyway? Really?

To be fair, except for the vent cap, the roof does look good but IMO it shouldn't take three weeks and two trips - or three if I ask them to come out again to, you know, do it right - to have it done right.

BTW, Carol is still the best !

Original post (21 May) : STL Residential was recommended by a neighbor and they did not disappoint. The crews were on time, worked quickly, worked efficiently, and had the new roof up in one day. I thought they did a great job cleaning up as well. Then the next day another person came to look over the cleanup and made sure it had been done well. It was. Gutters were up the next day and same for the crew ... worked fast, worked clean and went above and beyond to clean up. The house looks great!

And a special shout-out to Carol in the office who was incredibly patient with me. Hey, STL Residential, she deserves a raise!

This is an incredible roofing company! From beginning to end, the process was great! Rob Ellermann set up the contracts and the dates explained everything in detail and was very clear. A team of workers showed up and did a beautiful job finishing a five unit building in two days! They cleaned up absolutely everything and move things back to where they were. There was not a trace when they left. Neff tag Lee, The supervisor kept me informed of everything that was happening. And Luci The ground supervisor kept tabs of everything from below. The house shook as they pulled off shingles and replaced under boards. A small vase fell off the windowsill in my guest bath. By the time I got home from work, it was replaced. A screen was also ripped by shingles being thrown off the roof. By the next day, a new screen had been installed even though the old one was old and weak.
I can’t say enough About how this team worked together and did an incredible job.
Georgia Palmer

Crew showed up at sunrise and replaced the roof in one day. They set up catch all netting around the house which protected the shrubbery, AC unit and deck furniture from any damage. Clean up was impeccable, when the left, it was like they were never there. The roof looks great and delivered on budget. Also took the lead with the insurance claim. Thanks guys, great work!

Great Experience. Eric came by to assess the damage to our roof ridge cap and siding. He was professional, friendly, and very competent. He explained what he had discovered and helped me create a plan to fix all the issues. He did not try to sell their services but rather made sure I had a workable plan to discuss with our insurance that best fit our needs. Naturally, he would like STL Roofing to do the repairs but was more concerned that I was getting the right things done smartly. We've worked with STL Roofing - world-class customer focus.

This was an excellent experience with Rob and his team. They were very knowledgeable and extremely attentive from beginning to end! Please give them a try. You won’t be sorry!

We are very impressed with the work and customer service of St. Louis Residential Roofing. Rob and his team went above and beyond to make sure our experience was top notch when replacing our roof.

For us, this exceptional service was made evident again recently. During recent storms, we lost our weathervane to the high winds. I contacted the team to see if someone could check to make sure it didn’t compromise the roof. Tom came out and not only ensured that the roof was sound with no leaks, but took the time to repair the cupola. I highly recommend St. Louis Residential Roofing.

Rob is great to work with! Always goes above and beyond to help out especially when you are in a crunch! I always refer Rob and St. Louis Roofing Co. - Kenbra Knight-Real Estate Agent/Century 21 Bailey & Co.

From getting the initial quote to installation of my new roof, every step was flawlessly executed. The crew that came to my home was led by a gentleman who checked in at the beginning and during the day. I left for most of the afternoon and came back to see the roof completed and my yard and driveway free of any debris. They even blew the leaves off my front porch. The roof is beautiful. My regular handyman commented at how clean the lines are when he saw it. That's high praise for the attention to detail of the installation crew. I highly recommend St. Louis Residential Roofing.

St Louis Residential Roofing did a fabulous job on our new roof and gutters. Thomas, our representative was prompt, professional and responsive. It was a great experience
JC

They were professional, polite and thorough. Followed through on what was promised. Excellent to work with. I highly recommend them.

We couldn’t be happier with the results of our new roof. From the start, the team was professional, punctual, and communicative. They provided a detailed estimate and explained every step of the process clearly and the work was completed on time, with excellent craftsmanship and attention to detail. The crew kept the site clean and respected my property throughout the job. Highly recommend St. Louis Residential Roofing for anyone in need of roofing services!

Absolutely thrilled with the service provided by St. Louis Residential Roofing! After my home suffered hail damage, finding a reliable company to tackle the roof replacement felt daunting. However, this team not only exceeded expectations but also expertly navigated the insurance maze, making the entire process seamless and stress-free for me.

Their workmanship is top-notch, and the attention to detail is evident in the quality of the roof. It's refreshing to see a company that takes such pride in their work. What stood out even more was the clean-up after the project was completed; not finding a single nail left behind speaks volumes about their commitment to a job well done.

I can't recommend St. Louis Residential Roofing enough. If you're in need of a roof replacement, you can trust this team to deliver exceptional results with professionalism and efficiency. Truly a hassle-free experience from start to finish!

We initially contacted SRR for gutter and facia replacment. They came out and determined we had hail damage on our roof and suggested we contact our insurance company . We got a claim and when we requested the proposal for the gutters and facia, SRR told us they would not do the gutters and downspouts, and facia. They said they wanted to stick to the business they were set up for and only wanted to do the roofing. By the time I was ready to decide what to do I had other bids that were willing to do all the roofing work necessary to resolve all our problems, SRR ended up costing us about a month in time deliberating on how they could attempt to provide me with numberous sub-contractors and options to... not have them do all the work necessary. The day I reached out to get a final take on my proposal I was told that they did not want my job and were moving on. This was a very non professional experience and I am very disapointed and upset about being led on, then dropped. I ended up getting the feel these guys were storm chasers and only wanted a guaranteed insurance payout and did not want to do the real difficult work.