- 13080 Booker T Washington Hwy, Hardy, VA 24101
- Residential Roofing
- Financing Available
- Warranties Offered
- Slate Roof
- Green Roof
About the Business
What people say about “Smith Mountain Building Supply”?
Customer feedback is predominantly negative, particularly surrounding the cabinet department and communication issues. Many reviews highlight significant delays in service, lack of communication regarding product arrivals, and failures in scheduling installations. Serious complaints emerged about receiving incorrect products and inadequate responses to requests for resolution. While some customers appreciated the knowledgeable staff, these positive aspects are overshadowed by the overall dissatisfaction with service and delivery.
What Users Like The Most
- It's a pleasure working with Darin, he's very knowledgeable and helpful.
- They did have in stock the pressure-treated 2 x 12's that I needed to complete my latest project.
What Users Like The Least
Customers are fully satisfied
Recommended Reviews
It's a pleasure working with Darin, he's very knowledgeable and helpful. His kind of help is a dying art...thank you
Not what it was in its heyday seems to cater only to contractors Now does not have near the selection of different items that it used to have.... but they did have in stock the pressure-treated 2 x 12's that I needed to complete my latest project kudos to that
Run don't walk away from this company's cabinet department. Worst experience EVER. First of all they never called us to tell us the cabinets had arrived in their warehouse, it had been about 8 weeks and we just stopped in to inquire on the cabinets and were told they were there. Second of all it then took like 3 weeks for the install date to be scheduled. Third of all, what got delivered were the wrong size cabinets! Rather than take responsibility for the issue, just unprofessionally blamed previous employees. Fourth of all, we told them to come and get their items and we wanted a refund. That took 4 days for them to pick up. And lastly, we were never told that we would need to physically come back into the building to receive the refund. 2 days later and no refund we stopped in again inquiring on the refund THAT took 4 guys hovering over a computer for 20 minutes trying to figure out how to refund our money. And yes, you do need to supply the original credit card for them to refund your money.
- 13080 Booker T Washington Hwy, Hardy, VA 24101
- Residential Roofing
- Financing Available
- Warranties Offered
- Slate Roof
- Green Roof