Skylight Masters

We had a skylight replaced and a repair to our roof -- this was about three or four years ago. We think they did a great job and have been very happy with the result.

Had a great initial meeting. Very informative and cordial. Had great expectations. Company was to provide quotation for replacing 7 Velux skylights in a metal roof of a log home. This company is listed as a 5 star installer by Velux.

More than 1 month goes by with no response. Won't acknowledge emails, phone calls or recorded voice mail messages.

I contacted Velux and spoke to their New England sales/customer service rep.. Velux responded quickly and after explaining the situation shortly thereafter I received a call from Skylight Masters apologizing profusely for not returning my attempts at communication. Promises were made to provide a quotation quickly but doubts about the company had already been sewn.

I did receive a quotation to which I have not responded since it was so way out of sorts with what my research had said this project should cost. The quotation was full of self accolades about what a great company they are and how customer oriented etc.. But no details of the cost of the installation. Just a big number.

Needless to say there has been no follow up to this quotation on their part. They might indeed be a good company but my experience with the initial process has made me believe it would not be in my best interest to pursue further.

Really quality work! They replaced our old, inefficient skylight with a beautiful replacement that had an energy saving retractable shade. Everyone was wonderful and helpful. The installers were very nice and hardworking. We highly recommend them!