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Shiner Exteriors

  • 22735 Executive Dr STE 180, Sterling, VA 20166
  • Commercial Roofing
  • Industrial Roofing
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Financing Available
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
About the Business

At Shiner Exteriors, we pride ourselves on our extensive expertise in roofing and exterior solutions, serving both residential and commercial clients throughout Sterling, Virginia, and surrounding areas. Our services include roof replacement, roof deck repair, and roof waterproofing, allowing us to manage complex projects from inception to completion. Our well-coordinated team is dedicated to delivering durable and high-quality results, ensuring that every detail is meticulously attended to. We understand the importance of organization and consistency in our work, which translates into long-term value for our clients.

Whether you require a comprehensive roof overhaul or targeted repairs, we approach each project with a commitment to excellence. Located at 22735 Executive Dr STE 180, we are recognized for our industry-standard reliability and our ability to handle diverse project requirements. Trust us to bring your vision to life with precision and professionalism.

What people say about “Shiner Exteriors”?

The majority of reviews for Shiner Exteriors are overwhelmingly positive, highlighting excellent customer service, professionalism, and quality workmanship. Customers frequently mention the timely completion of projects, thoughtful communication regarding timelines, and thorough cleanup after work was done. Many users appreciate the company's integrity and willingness to work with homeowners to find solutions that best meet their needs. Overall, Shiner Exteriors is recommended for anyone seeking roofing, siding, or window services.

What Users Like The Most
  • They have been wonderful to work with. Honest, professional and great workmanship.
  • These guys were above and beyond, especially with clean up.
  • Provided us with alternatives for the repair work and were very considerate and professional.
  • The inspection process was most excellent.
  • Workers were prompt, efficient and friendly.
What Users Like The Least

Customers are fully satisfied

Recommended Reviews
Overall Company Rating
Excellent 4.8
Out of 60 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Bill Iles
Aug 4, 2025

We have user Shiner for two roofs and windows. They have been wonderful to work with. Honest, professional and great workmanship. I would recommend them to anyone.

BletGirl Bares
Aug 4, 2025

I've had several roofs repaired over these many years so I thought I knew what to expect. These guys were above and beyond, especially with clean up. Great group, worked very hard, and did a magnificent job!

robert blume
Jul 28, 2025

they did a great, timely job, and provided us with alternatives for the repair work and were very considerate and professional

Eileen Ng
Jul 7, 2025

Very professional every step of the way from beginning to end as Shiner exterior did an excellent job of replacing my roof. They were interested in making sure I received quality work and material; I thought their inspection process was most excellent. Inspector came in early as the roof was being replaced in the right way with quality shingles. He and came back a week afterwards to make sure the finished workmanship was excellent and that I was completely satisfied. I was extremely satisfied with and want to give them 5 stars.

Linda Bostrom
Jul 3, 2025

Shiners removed a transom window and a French door. They then built the support structure to then install Tyvek and exterior siding. The construction crew were hard working and careful to complete the project correctly and cleaned up at the end. Price was fair. Would not hesitate to recommend.

Bruce Doubleday
Jun 30, 2025

Wonderful job. Workers were prompt, efficient and friendly.
Shingles are great skylights are an amazing upgrade to what we had installed 20 plus years ago. Every effort was made to clean up the grounds from nails and Debris. Highly recommend Shinner.

george cho
Jun 23, 2025

Very pleased with roof, siding and gutter work done, worst house to best on our block.
There was little water leak on chimney and crew found out it was caused by chimney itself with very professional staffs.

karyn Awai
Jun 23, 2025

Shiner replaced my roof, siding and gutters Very professional and did everything to make the customer happy. Was very pleased and will definitely use them again if ever the need arises.

Tracey Serle
Jun 16, 2025

I keep coming back to Shiner for roof-related needs because every experience has been great. Right after the new gutters went on, we had a torrential downpour (one of many this spring) and those new gutters worked GREAT! I was skipping from the front to the back of the house looking out the windows and was so glad to see the water going where it was supposed to (the downspouts) instead of running off the front lip of the gutters because the old gutter covers had been doing more “covering” and less “filtering and draining” in recent years.

Shiner doesn’t try to upsell which I always appreciate. It’s easy to schedule. You guys even rescheduled because rain was expected (and received) the day they were supposed to start. You have access to a much better weather forecasting system than I have on my phone because that thing was telling me we would be getting more rain on the new date and we did not - at all.

Doing business with Shiner is always a pleasure and now that I see you have gone from Shiner Roofing to Shiner Exteriors, the day may come where I look to Shiner for siding or some other exterior thing that you now do.

Bill
Jun 16, 2025

Very professional and courteous. Clear about delivery timelines and followed through. Pricing may be a bit high than others but worth it for expertise and reliability.

Jesse Beal
Jun 13, 2025

Very professional and did a fantastic job working with me and our home owners insurance to get our builders grade roof replaced (9 years old with storm damage)

Bill came out to give us an estimate and placed a temp patch on our roof where a 3” branch left a hole. After getting 2 other estimates, both the other companies wanted to file a class action lawsuit on our builder and get everyone a new roof. Not wanting to go though that pain, I selected Shiners and and thoroughly pleased with the service, professionalism and clean when they were completed! Great company!! Thanks Bill!!

Elva Cruse
Jun 13, 2025

Very pleased with the installation no complaints,and even the gentleness on the removal of a bird nest which did have one baby bird still alive.

Donna Meick
Jun 10, 2025

I was very satisfied with my roof replacement. From the beginning, the presentation was very thorough and informative. Shriners’s managed to do two adjoined roofs in one day. The day ended with a heavy rain storm, but they managed to clean up the job site thoroughly. I highly recommend them.

Dominic Ducanes
Jun 7, 2025

My roof was over 30 years old and was way overdue for replacement. Shiner Exteriors worked on a reasonable and cost saving estimate. The roof work was done efficiently and even identified areas where plywood needed replacement. All work done was top notch and professional. Also included gutter covers. Done just in time as series of heavy rains and high winds kicked in the following weeks. Thank you for everything.

Scott Snider
Jun 2, 2025

We own a 100-year-old house with plenty of problems on the exterior, but no obvious paths toward fixing them. Shiner helped us create a plan to address our ineffective gutters and ugly, peeling fascia. they were courteous and punctual, and their work makes the house look and function much better than before.

Cherie Young
May 27, 2025

I would highly recommend Shiner Exteriors for your next roofing job. Shiner's was very professional and thorough in their service. The workers were punctual and performed a follow-up inspection, correcting the issues overlooked. They genuinely cared about the integrity of my home and their workmanship. I would highly recommend Shiner Exterior.

Katie Maguire
May 27, 2025

Shiner did a great job with our roof replacement. They were fast, clean, professional, and very responsive. I would recommend them to anyone looking to replace a roof!

Sean Duffy
May 20, 2025

Really simple experience to do a minor roof repair of our ridge cap. The estimate process was fast, and then they were able to fit me in earlier than I expected.

Timothy Wheeler
May 16, 2025

We highly recommend Shiner Exteriors. During 1998, we first used Joe Francis to replace our roof as did two of our neighbors. These three roofs remained trouble-free for the past 27 years. Then, after our house suffered hail damage during 2024, Shiner provided the best estimate for the replacement of our roof, gutters and siding. The decades of Shiner experience helped us make decisions regarding the renovation, such as providing 3-dimensional pictures with different colors. Before the renovation began, we became so comfortable with Shiner that we added to the contract window replacement as well as the aluminum wrapping of our house's wood trim. The new windows have resulted in a difference in both temperature and noise levels.

In general, Shiner covered all the bases. Shiner personnel, at all levels, took the time to answer any questions and keep us updated with scheduling. Shiner work crews always showed up on time, were friendly and performed excellent work, as well as a willingness to please. We plan to use Shiner in the future for our deck renovation. In summary, we could not be happier with our renovation and have received numerous positive comments from our neighbors.

Sonia Myrick
May 14, 2025

We recently had Shiner replace 14 windows in our home. Their pricing was fair, we liked the quality of the product they used and their installers were fast! We were told it would probably be a two-day install, and they were done in one day!

Timothy Kraus
May 12, 2025

I was really impressed with Shiner from start to finish on our roofing project. They even coordinated with The Chimney Doctor on their role in the job. I appreciated their expert advice and attention to detail as well as the friendliness of the entire staff. I recommend Shiner for all your roofing needs.

Mitch Eisman
May 11, 2025

Kevin Shiner checked in on a regular basis. The crew arrived on time and asked for input as needed. They did our roof, siding, portico and two decks and we are extremely pleased with the workmanship and customer service.

Wayne Aiken
Apr 25, 2025

We recently worked with Shiners Exteriors for the replacement of 12 50-year-old windows in our home. The process from start to finish was exceptionally efficient, and we highly recommend Shiners Exteriors.
Having used Shiners Exteriors for previous window replacements, we decided to get quotes from two other companies. These companies provided lengthy presentations and pressured us to sign immediately for the best price. Shiners Exteriors, however, came out for measurements and sent a competitive quote promptly. Based on our prior positive experience, we chose Shiners Exteriors and scheduled an installation several months later.
As the projected installation date approached, we received updates from the Scheduling Representative regarding the order and proposed times and dates. On the day of installation, the Workers arrived on time and started work immediately. We also had two bay windows replaced under Shiners Exteriors' lifetime warranty. The Installers were courteous and kept us informed of their progress throughout the day. They moved a baby grand piano that was in front of one of the windows. The installation of all the windows was completed in one day, although we had anticipated it would take two days.
We have noticed a difference in temperature and reduced noise levels in the house. We are extremely satisfied with the results. The Shiners Exteriors team demonstrated professionalism through quoting, ordering, scheduling, and installation. Another significant benefit is their lifetime warranty.
Their seamless process and dedication to quality set Shiners Exteriors apart from other companies. It's not just about the windows; it's about the peace of mind that comes with knowing your home improvement project is in capable hands.
We highly recommend Shiners Exteriors for window replacement projects. We plan to continue using them for all our future exterior home improvement projects.

David Hoskins
Apr 24, 2025

Updating previous review after the owner came out personally to make things right. Greatly appreciate the personal attention and desire to make things right.

Tom Geib
Mar 21, 2025

The work was on time and Jose and his crew replaced the PVC better than the original. 1/3 fewer seams I e no more water damage

Peggy Manthe
Mar 21, 2025

The crew was very professional and cleaned up after the work was completed. I was very pleased with the outcome.

Sara Stern
Feb 28, 2025

Shiner exteriors was very responsive. They quickly sent their man out for an estimate, which was reasonable. They were flexible in setting up and adjusting dates for the work and showed up as planned and completed the work. Additionally, they noticed that I had inadvertently overpaid them and contacted me and promptly issued a refund check for the overpayment. I recommend Shiner as a dependable, reasonable and honest business.

Katherine Layton
Feb 14, 2025

Shiner Exteriors is a shining example of how all companies should operate. Our experience in getting a new deck was pleasant from start to finish. Kevin Shiner was closely involved in making sure the project went well. And the construction crew was hard working and very careful in everything it did. We also used the company to do small roof repairs. Again, the company and the crew wanted to please and worked on the project until we were pleased.
We highly recommend this company.

JC Berry
Jan 29, 2025

Shiner Exteriors replaced a skylight and installed an attic fan for us. The work was completed very quickly, was reasonably priced, and the quality of work is outstanding. Everyone at Shiner is very professional and personable which made our entire experience great! If you have some home projects to do, look no further than Shiner Exteriors.

Richard Strickland
Jan 1, 2025

Shiner Exteriors recovered my deck and made it look better than new. The company made it easy to get an estimate and arrange a contract before starting the project. The work crew was punctual and professional in their work every day. The outcome of the project exceeded my expectations and yielded a five-star deck that I will enjoy every day. It's now the favorite part of my house!

Ellen Pritchett
Nov 27, 2024

Shiner did a great job in repairing my roof after a larrge tree limb made a small hole in it.

Jennifer Sturcke
Nov 27, 2024

Amazing company each area from sales to workers management to follow up. All things explained well inspected well work date was on time to the minute and a full roof replacement took only 6 hours clean up was perfect no loose nails. Inspection done a week later passed with flying colors would highly recommend this company

penny kalogeropoulos
Nov 22, 2024

Shiner Exteriors has done a number of projects at my house. The latest was taking down the original wooden French doors and windows opening onto the brick patio and replacing them with MI Sunrise vinyl sliding patio doors. The work was done carefully and thoroughly, with everything left clean and in working order. The technicians were very professional and focused on their work. Excellent job!

David Patterson
Nov 21, 2024

We have two skylights in our roof that had been installed more than 20 years ago by Shiner. One had developed a very small leak that never dripped but had done some damage to the roof. We decided to replace both of them. Shiner gave us what we felt was a reasonable price, began and finished the job promptly, and we are delighted with the results.

Debbie Hren
Nov 21, 2024

Highest quality of roof repairs and they never try to push work that is not required. I am confident the results are the best.

Charlotte Saunders
Nov 20, 2024

Very skilled and professional. They did an amazing job on replacing the vinyl on my garage. I'm thrilled with the outcome!

Joe Reiman
Oct 22, 2024

Shiner Exteriors was the easy choice for replacing my roof and gutters after getting estimates from seven companies. The estimator was thorough, knowledgeable, and educated me on what was needed and what my options were but I never felt like he was pushing a sale for unneeded "upgrades". The estimate they sent was by far the most detailed and I had no worries about getting stuck with additional costs once the crew was on site. They also helped me navigate getting a small insurance claim for weather damage to the metal parts (vents, fan cover, etc.). The roofing crew showed up 40 minutes early and got straight to work. These guys busted tail on a 95+ degree hot summer day and were done by 4pm. The gutters were done the next day with the same skill and efficiency. Add to all this that they were the least expensive of the companies that gave full quotes (two companies looked cheaper but left things as TBD based on what they would find during installation). I would, and already have, recommend Shiner Exteriors to others.

Larry Finger
Oct 11, 2024

Very, very honest and helpful. 2 other companies said we needed a new roof. Shiner said we needed minor repairs and together with other (Non-Roofing) contractors they recommended, all of our issues were resolved. They did what they said they would do and did it well and on time. Highly recommend.

Jerry Rodgers
Oct 9, 2024

Shiner planned and executed my re-roofing and new gutters project including closely watching the weather forecast and scheduling accordingly so nothing would be left to chance. The workers were pleasant to work with and highly professional. The roofing and gutters were completed without an issue and everything looks great. I highly recommend Shiner Exteriors.

Irene Scanlon
Oct 9, 2024

Responsive, provided estimate for work, price and date when to start. Matched siding to house. Work completed, competent workers, efficient and cleaned up. Very satisfied

Lorne Campbell
Oct 9, 2024

I had Shiner do two homes. Their quote process was the most detailed of the companies i surveyed. Their attention to detail and pride in quality of their work won me over. They communicated well and completed both jobs on time and budget. Id def recommend them.

Philip Kellogg
Oct 8, 2024

Shiner replaced our roof in 2001. Called them when a couple of roof tiles came off in 2024. They did not try to sell us a new roof. They diagnosed the problem as stemming from excess heat in attic; installed an attic fan which solved the problem at a fraction of new roof cost.

I recommend them highly and without reservation.

Phil Kellogg

Keith Huffman
Jul 17, 2024

The barn re-roofing job was performed on time and very efficiently and, importantly, all roofing nails were retrieved. The gutter team was miraculous, completing its job in 1 1/2 hrs.

Josh English
Jul 10, 2024

Reviews for this company look great, and friends had good experience with them. I called to schedule an appointment and a quoter (Ryan) came out the same week as my call and did a thorough job inspecting my roof issue, was pleasant to talk to, and said his quote would be sent to me within the next couple of days.

But here, is the problem... the quote never came. I called and emailed multiple times and received no response. Shiner Exteriors ghosted me. It would have been better to just tell me they were not interested in the work.

Felix Gruosso
Jun 28, 2024

After another company’s installers damaged some shingles installing gutter guards on my perfectly Shiner installed two year old roof, I called Shiner for the repair, no wanting to let that companies contractors do the repair. As usual, the process from start to finish was handled professionally with great attention to detail, even for this small job.

As usual, I have been very impressed with Shiner and highly recommend them to all my neighbors.

Frank Donadio
May 11, 2024

They were quick to respond(they were first) and explained everything and showed up on time. The work was done quickly and they were gone before I realized they were done! Very pleased

Thad Hunter
May 1, 2024

Had a small repair job. The estimator and contractors showed up on time. They explained what they found and spent more time than I expected fixing the original builder's poor quality work. The scheduling and coordination was excellent.

Rick Race
Apr 17, 2024

Shiner came out within 48hrs of my call for an estimate. Bill sis not take my word for what caused the leak, he went up on the roof to inspect…AND into my attic to inspect further! Based on that, and his decades of roofing experience, they provided a reasonable quote to fix the problem. Once crew arrived, work was done quickly, thoroughly, and well. No leaks since!
I would recommend Shiner for any roofing needs.

Mike Jablin
Apr 16, 2024

We fully recommend the Shiner team. Shiner has been making repairs to our roof for the past 16 years. They have helped us extend the life of our roof by patching it to avoid having to do a full replacement. This is the fourth roof repair job that they have done for us, since we moved into this home 17years ago. (The previous owner had another roofer replace the entire roof, without removing the existing shingles, which has created a host of issues/problems). We have been very pleased with the results the job took one day. They arrived on time and were done by 4pm for our fairly easy roof repair. They aren't the cheapest, but I felt very comfortable with the work and feel it is value/quality for money.

J lord
Feb 19, 2024

I paid an outrageous amount less than two years ago for a new roof. My instructions were, "what ever needs to be done I want to do it now because I do not want to have to do this again for another 15 yrs." less than two years later I have a leak because Shriner did NOT complete the job professionally. I called them and they finally sent an inspector out four weeks later. Finally, they said it wasn't their problem. Not only that, management won't even take my calls. Don't waste your money. Go to someone else. Totally inexcusable and very disappointed.
Now paying over $20,000.00 for a new roof, new gutters, replacing wood, etc because they were unprofessional. I do things right the first time so I don't have to do it every other year. Also, Shriner's hiring practices need to be investigated. They appear to be cutting too many corners.

felicia bradley
Dec 31, 2023

Shiner Exteriors was very professional and did excellent work. Bill McGarvey was great in explaining everything to me. I will definitely contact them again for more work. I would recommend them to others.
FABradley

Fran Mellott
Dec 27, 2023

Excellent customer service, excellent people. Everyone I saw or spoke to were excellent, helpful and good at their job. Excellent experience

Scott Kraft
Dec 14, 2023

An excellent experience from beginning to end. Shiner is truly professional and much appreciated. They did the little things well that make a big difference.

Miguel Aliaga
Nov 30, 2023

Luke showed up on time and did the repair work in a professional and efficient manner. He also provided recommendations for a better fit for the piece of siding being repaired which I welcomed. I would recommend Shiner without hesitation

John Cradler
Nov 9, 2023

The job was performed on time as expected. I'm very happy with the workmanship and quality of the products used. This roof will last and look good for a very long time. There were 6 shingle-roofers and 2 flat-roofers involved and everyone worked together very well. The supervisors and the job foreman were responsive to questions. I am confident that Shiner will be responsive should any issues arise in the future.

Andrew Tremel
Nov 8, 2023

We found Shiner on Google as one of five companies we looked at for gutter, roof, and siding replacement. Shiner was really professional and thorough and put together a very good proposal (they were right in the middle price wise). They followed up as we weighed our options to make sure we had everything we needed. Communication was very good. The roof and gutters were done quickly; there was a wait for the siding but it was done in a few days. Everything was done well and the house looks great. Clean up was done fairly well though we've found the occasional nail. We're quite happy with the work.

Carol Taylor
Oct 25, 2023

Ryan was amazing... He came out, saw what was needed and described what they would do with an estimate. His team arrived early, worked extremely hard all day long and finished the new roof in one day. Neighbors are complementing me. I recommend them wholeheartedly and without any reservation.

Andriy Fomenko
Oct 12, 2023

My project was to replace 20 builder windows in 25 years old house. The whole work was handled very professionally and with no sale pressure. I really liked the quality of the Sunrise brand. Indtallation was handled in 2 days, with break for rain days and them my unavailability. Job site was cleaned up, all minor items I found were resolved on the spot. This is local business and I loved dealing with them, rather than one of two behemoths of home improvement not to be named. I will definitely consider them for other exterior projects in the future.

Diane Geraghty
Oct 11, 2023

I was very pleased with the siding repair job . We had a leak on the side of the house and during heavy rain storms the water flowed under my porch roof. The technician had it corrected within an hour and a half and used a piece of siding from behind my garage so it matches the side of the house and they also corrected a few cracked pieces between my garage doors. He did a great job, the two new siding pieces blending very well with the old siding pieces behind my garage and I certainly would recommend Shiner Exteriors again to anyone.

Joanne Stefanick
Sep 27, 2023

Great all around from the proposal to the finishing touches on the deck resurfacing project. The new TREX surface and railing look beautiful and everyone in the company was easy to work with.

Call us and get a quote right now Show phone number
137 locals recently requested a quote
  • 22735 Executive Dr STE 180, Sterling, VA 20166
  • Commercial Roofing
  • Industrial Roofing
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Financing Available
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
We Answer Frequently Asked Questions
Pricing questions
1. What is the average roof replacement cost for a residential home?
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The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.

2. How much does it usually cost to replace the roof of a commercial building?
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The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.

3. What factors affect the overall roof repair cost?
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Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.

4. What is the typical roof leak repair cost, and how is it calculated?
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Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.

5. What is the average flat roof repair cost for commercial buildings?
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Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.

6. How much is the mobile home roof replacement cost compared to traditional homes?
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Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.

Service questions
1. Should I stay home during roof replacement?
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It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.

2. How long does roof replacement take?
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The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.

3. How to hire a roofing contractor?
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To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.

4. How to check if a roofing company is legit?
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Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.

5. How to choose a roofing company?
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When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.

6. How do you know if your roofing contractor is ripping you off?
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Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.

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