Shelter Guard Roofing and Gutters

I reached out due to positive reviews. They did complete the job as expected and discussed, though, their communication was off from the beginning. The person who came to give an estimate could not answer any questions and said we’d have to talk to James. I called after receiving the estimate and the call center rep was also unable to answer specifics. Their administrative person called me and also couldn’t answer questions because they’d have to talk to James first.

At this point, James should’ve called me and facilitated my questions. I was not convinced to book them for the entire job (gutter cleaning, gutter guard removal, new gutter guard installation) due to this ongoing confusion and back-and-forth. We booked them for gutter guard removal only, which was $350 (expensive!) but we were desperate to remove the poorly installed guards. The arrival window was 9a-1p, I text asking about an ETA at 12:20pm, which was how I learned they were delayed and would arrive at 2pm — more poor communication.

I’d love to recommend and give them another chance but I’m not fully convinced due to the faulty communication.

I'm very pleased with the gutter cleaning service provide by Shelter Guard. Melvin arrived early, was very professional and friendly. He did a thorough job of explaining what he did and I was provided "before and after" photos. There was a little debris left around my home, but not so much that it bothered me. I did not hesitate to book my next appointment and I highly recommend this gutter cleaning company.
Also, as a veteran, I received a military discount!

This is a great company! They did everything right! They listened to my needs. Showed up on time and recommended the best solution. The price was reasonable. They even called back to follow up to see if there was an issue weeks later. I will use them in my property management business again and again.

Fantastic! Shelter Guard was super responsive, communicated effectively without sending ‘a million’ messages.
I came home from work and the whole mess was just taken care of. My roof and gutters are spotless. The leaves and sticks from the gutters are tucked away behind my shrubs. Walkways are clean.

James came out and gave us a quote to upgrade our 4" gutters to 6". We got on the schedule for the next day, and the work was done quickly and professionally. We're very happy with the result—highly recommend!

My wife was at home while the work was being done. She said the crew that came were very polite and helpful in discussing the process and answering questions not only pertaining to the gutter cleaning but to a new possible roof. They did not try to upsell anything or push her into buying a new roof. However they did do a quick inspection and let her know of any issues they found. Efficient and cleaned up all debris that came out of the gutters. I would highly recommend to all friends and family to use Shelter Guard Roofing and Gutters. I will be from now on.

These are truly expert, friendly, professional, and knowledgeable roofers. And they go the extra mile great job really appreciate the fine work.

Showed up on time and was very thorough. Did a great job. Took all safety precautions. Excellent work. Will use them again

Very professional. They cleaned all the gutters and great clean-up. They were on time and took before and after pictures. I highly recommend Shelter Guard Roofing and Gutters. Excellent service.

I would 100% recommend Shelter Guard Roofing! Pictures and video was provided for verification of work being completed. Feedback was also provided on the current stability of my roof.

I used this company to repair my gutters. From initial contact until service was rendered I was given 5 Star service. James was both professional and extremely knowledgeable. I definitely recommend this company!

James and his team were professional, thorough, and extremely knowledgeable. They arrived on time, cleaned my gutters quickly and efficiently, and demonstrated true expertise in their work. Well worth every penny! I’ll definitely be using their services every time going forward!

I recently hired Shelter Guard to clean my roof and gutters, and I couldn’t be happier with the results…also very reasonable with pricing! They were professional, punctual, and incredibly thorough. Not only did they remove all the debris from the gutters, but they also cleaned the roof with care! If you’re looking for a reliable and efficient team to handle your roof and gutter cleaning, I highly them!

Did a great job. Professional and easy to work with. Have used them more than once. Highly recommend for any roofing/gutter needs.

James and the team are very professional and easy to communicate with. Above and beyond. Showed pictures of progress along the way and was able to finish the job in the estimated time. Will use again.

James and his crew did a very fine estimate. The detailed work was top notch and we would recommend his service and this company!!!

We were supposed to have some gutter cleaning done. Arrival window confirmed 3-6pm. Made plans accordingly to be home from work during the agreed window. Get a call from Dillon of Shelter Guard after said window, stating they will be unable to make it as the earlier appointments in the day were running long due to weather and wished to reschedule.

Frustrating to only get this notification after waiting the afternoon for them and considering I had used their services maybe 4 or so times prior without issue. But at the end of the day, too many other companies can clean gutters while also maintaining better professionalism and handling of appointments.

James was very professional and on time. Job was thoroughly done. Clean up however, was not done satisfactory. Since the leaves in the gutters were still damp, the left over residue from the wet leaves left black residue all over my newly painted home and gutters.Once hardened it then stains the siding and gutters if not removed immediately.

Had a gutter guard system installed, gutters cleaned, and a gutter releveled. Fast quote, fast installation, and really nice guys to work with.

Christian and Chris were great. Very respectable and knowledgeable young men. It was also very easy to schedule an appointment online and they communicated with me throughout the whole process. Would highly recommend!

This is the second time I’ve needed to use them. The first review is below. I had a relatively small job with a few shingles fall off my roof in the recent ice and snow. As last time, they were responsive and on-time. As far as I can tell, they did a good job. They cleaned up generally well; however, I found a couple of nails and what looked like tar on my deck over where they were working that wasn’t there before. Still can’t comment on the price, as mine fell the $400 minimum. Overall, an easy experience, and I’ll more than likely use them again. Previous review below:

First, I’ll note that they were the only roofing repair company answering their phones on a stormy Friday night. I made an appointment for the following Tuesday for a roof leak, and the gentleman was here on time. I showed him what I found, and he saw small details that I missed. Nevertheless, it was what I thought; I received an estimate, and we scheduled a date to do the actual repairs. Again, they were on time, did the job and were on their way. I didn’t get other quotes, so I can’t speak to whether their charges were on the high or low side. (When your roof is leaking, it’s hard to get lots of estimates when you need it to stop.) Overall, they were responsive, knew what they were doing, were on time, and got the job done.

Shelter Guard provided the most excellent customer service and was quick to address my concerns with clogged gutters. Upon arrival, Chris explained everything in detail, and was very personable and friendly while assessing our issues during the service visit. I really appreciate the attention to detail and great service!

We needed gutters cleaned. One call and they came out in just a couple of days, did a very good job and were reasonably priced. Very courteous, very reliable, highly recommend. We will use them again!

Great communication, friendly and helpful, prompt, transparent in all aspects of the process. Overall really satisfied with the service and our new AC units!

This team was fantastic! The whole process took less than a week. Christian came out and met with my husband, then called me so he knew exactly what I was looking for. The quote came that day and work began a couple days later. The work itself is fantastic! They made the old downspouts look great with the new gutters. I would highly recommend this company for your projects.

Found Shelter Guard Roofing on Thumbtack to clean my gutters. They were very responsive and able to do the job quickly at a reasonable price. They cleaned up and didn’t leave any mess on the deck, driveway or lawn. Job well done. Thank you!

The shelter guard team did an amazing job clearing the gutters at my house. Communication throughout the process was perfect and they were both punctual and professional. They shared before and after pictures with me and pointed out some items on my roof that needed attention in the future. I can highly recommend this company

great services , they was able to come back the same day i called for seevices . The reps that came out was nice and professional ! will be using them for my annual clean

Christian was great to work with and very professional. The only issues that arose they addressed right away and made sure we were taken care of. Thanks!

I recently had my gutters cleaned for my new property by Shelter Guard Roofing and Gutters, and I am super satisfied! From start to finish, their service was exceptional. James arrived promptly and was incredibly professional throughout the entire process. He meticulously cleaned out all debris, ensuring my gutters were spotless and flowing smoothly again as well as cleaning the pine needles that had accumulated in certain areas of the roof.

Additionally, their customer service was top-notch. They were friendly, courteous, and took the time to answer all my questions. The pricing was fair and transparent, with no hidden fees or surprises.

I highly recommend James for anyone looking for reliable gutter cleaning services. I will definitely be using them again in the future!

I have used Shelter Guard twice. Two great experiences. Excellent work on gutter cleaning at a fair price. Fast and friendly.

I’ve used shelter guard several times and they are fantastic! They get the basic right every time - they show up on time, explain what they’re doing, and then make sure everything is good to go. I couldn’t recommend more.

Excellent communication, and super friendly folks. They were done in minutes, and the website was very easy to use for booking.

I hired this company to clean my gutters and they did a great job. They finished the job quickly. I wasn’t at home when they did the job but they were able to send me pictures of the completed job on a secure at. The invoice what sent and I was able to pay on my phone which was super convenient. I will be repeat customer.

James at Shelter Guard has been a great resource for all my roofing and exterior projects. He is responsive, knowledgeable and reasonably priced.

Can't say enough good things about Christian. He showed up on time and was very patient with my lack of knowledge. He took the time to explain to me what the issue was, what was causing it and how he would fix it. I had questions after he left, he took my call and very clearly walked me through everything. Ive had two other companies provide a quote, saying pretty much what Christian said but they didn't really go far into explaining. HE is the reason for this rating (only not 5 bc they havent actually done any work yet) and why I am chosing to go with Shelter Guard. I will update my review once the work is done.

I hired Shelter Guard to clean my gutters and was very pleased with the process and end results. Our service provider was on time, communicative, polite and professional. I would absolutely hire them again in the future!

Great service! They came early, and James was very detailed on the work that was going to be done and process. Quick and polite, awesome service!

They came right out the next day did a fabulous job. Very respectful young men. I would recommend them to any of my friends.

Great experience! Easy to schedule, fast appointment, on time and courteous. They went above and beyond by checking out a few things on our roof and letting us know about an issue they spotted. I appreciated that everything came with pictures, and the pictures were sent to us afterwards for our records.

It was a pleasure working with The Shelter Guard team. They went above and beyond to make sure the job was done right.

I have used Shelter Guard for both gutter cleaning and a simple roof repair.

I was assigned to Mason for both of these work orders. He was professional, friendly and prompt. I felt he was honest and transparent on what exactly was needed for my roof repair without trying to upsell me.

The next time I need gutter cleaning or any roof work done, I will be calling Shelter Guard again.

I called on a Monday and they came out the next afternoon before a heavy two day rain. They did a good job, especially on the upper most part of the roof that I cannot access.