SERVPRO of Santa Fe

"Everything that could have gone wrong with this project went wrong"; exact words of Noel Dominguez. There was no supervision, resulting in lengthy delays and additional damages that ServPro refused to fix. The entire project was supposed to take one week but due to subpar work, little or no supervision, and lack of proper monitoring, the project took an additional 5 weeks. Noel kept saying the work would be done by the first Friday, by the next Friday, on and on, and each time he failed to have the work completed by the deadlines. The work was so subpar that the mold inspection failed, not just once but twice. The drying equipment was left on way too long with no monitoring, resulting in the closet frame separating from the wall, bubbling on the ceiling and walls and in bathroom; and grouting was poorly done. Three of their men entered my home illegally, without authorization or consent. To make matters worse, Noel was not even aware of his men entering on a Sunday. It was a very scary experience. Noel promised me that all the repairs would be completed properly and fully, that the workers would come back as many times as they needed to fulfill the contract. Unfortunately he did not live up to his word. His inability to supervise and follow through made my living situation very difficult, I was left without a home, no place to live because they kept changing their minds. It was a huge struggle for me to keep finding places for the night, and to make a terrible story short, I was basically living out of my car. The workers left a terrible mess, a very dirty place, and desecrated my bathrooms, using them without my consent. They were also going in and out of my back patio without consent. The AC unit was not installed properly and not functioning, which was one of many issues Noel did not disclose. When I asked him about it, he said he would never bring those plumbers back but then he did. When I confronted him and Sergio about the additional damages caused by their men, they sent a housecleaner to clean the place, they fixed the closet frame that had separated from the wall, but they refused to fix all the other damages.
On Sept 3, 2024, the owner, Sergio, decided to call the project quits. He would not even enter the premises to inspect the remaining repairs in front of a witness. Every time I tried to talk to him, he would talk louder, over me, and refused to even let me utter a word. He then thrust his bill at me, threatening to take me to court to pay his charges when he, himself, refused to honor his part and complete the repairs, which was highly unethical and unprofessional. He had already received all other payments with the final payment to be submitted after all the repairs were completed satisfactorily. Also I had asked repeatedly for documentation of dates, who entered, who did what and what was not done, licenses of each of the workers, etc. Sergio and Noel still have failed to provide that documentation after more than a month of asking, which is very concerning. I have no idea if the workers on this project were qualified to do the work and if quality work was actually fulfilled on the different stages of the mitigation, mold treatment, and rebuild. I was forced to find someone else who is willing to do the remaining repairs and Sergio accepted responsibility by deducting the cost for these repairs from the final invoice but I should not have had to find an outside repair person when this company should have fullfilled their part of the contract and fixed all the repairs. This list is endless.

Noel Dominguez provided me with sketches and measurements, in a timely manner, that were in compliance with what my HOA Board requested. He was in constant communication with me and my realtor and was always very professional. I highly recommend him!

I recently had the pleasure of working with SERVPRO for a mold remediation project in my home, and I couldn't be more satisfied with the results. From start to finish, their professionalism, expertise, and attention to detail were evident.