SERVPRO of Old Saybrook

A messy surprise resulted from a slow leak repair in the kitchen ceiling. Without attempting to upsell additional work, their team promptly arrived, identified the cause, and fixed it. I felt involved in the process because everything was left tidy and each step was explained.

I contacted them for mold remediation after discovering some concealed water damage in the basement. They guided me through each step and were composed and very informed. There is no longer any hint of the musty smell; the place smells clean and fresh. What a relief.

Thank you to Servpro@Team-Luciani for turning an overwhelming experience into something manageable. Project Manager Toni provided me with comfort, support, and answered every question I had. Veronica and Irene worked miracles. I was able to breathe and feel the stress disappear after seeing what they accomplished in a day. Happily restoring my home back to the bright sanctuary I love. I cannot image going through this process without them.
Much gratitude,
Diann Schreck

They arrived promptly and expertly cleaned up the water after the pipe in my laundry room burst. Throughout the entire process, their efficiency and respect were greatly appreciated.

Although I had to deal with the mold in my basement, the team made the process much less stressful. They provided a thorough explanation and resolved the issue entirely. I feel safe and new again in my basement.

After a heavy downpour, I woke up to water in the basement. They arrived by lunchtime, having been called in the morning. They were prompt, competent, and did an excellent job cleaning up after themselves. By the end of the day, I thought I had my house back.

Our roof began to leak after a significant storm, and the ceiling upstairs was soaked. The following morning, these people arrived, evaluated the damage, and quickly had it fixed. All of the communication was excellent.

Water was all over my laundry room due to a burst pipe. They arrived promptly, dried everything out, and assisted in halting additional damage. Extremely courteous and productive throughout.

Excelente servicio de la empresa SERPROV y el
de su personal especialmente de Beatriz es un gran ser humano y excelente forma de trabajar.

imelda and ivan came to our basement and they did a great job I was so happy with the results

They arrived 30 minutes before estimated time which was so helpful for us. Polite, quick and efficient. Thank you to Imelda and Ivan. Team Luciani

Imelda jostin and Ivan where amazing they cleaned and sanitized the walls and made sure there was no smoke odor

I could not have been happier with the service. I have never seen such an attention to detail. The finished Product was perfect.

We 100% recommend ServPro Luciani. We loved the way they cleaned our ventilation ducts and the unpleasant odors in several areas of the house. We also loved Beatriz's service and attention.

After of the flood in my basement Iván and Imelda and their team well informed me and fixed the problem

Team Luciani worked with me after my shower flooded into my kitchen. Jose was the project manager and the crew were Cesar, Alberto, and Gino-all exceptional in their work. I appreciated all their attention to detail, and were so careful in the work that needed to be done. They were able to remove cabinets, demo a shower stall and open up the ceiling with utmost care. They cleaned up after each day. Very nice to work with.

When our dishwasher flooded the kitchen, I had no idea where to start. Pete and his team handled everything quickly, efficiently, and with great care. The process was smooth and hassle-free. Highly recommend!

I truly enjoyed my experience working with the Servpro Team! From start to finish I was treated with nothing but respect and care. The customer service reps were very efficient, and the gentleman who came to my home to provide services for me going through an emergency flood were very detail oriented and made sure my belongings were handled with care! 10/10 across the board! I appreciate them a great deal!

Excellent work, would highly recommend this SERVPRO location. Job was completed neatly and in the time promised. The workers were friendly and hard working.

✨ La señora Beatriz es una persona excepcional ✨

Con su amabilidad y responsabilidad, se destaca en todo lo que hace. Siempre comprometida con su trabajo, brindando un servicio de calidad y confianza. ¡Una profesional en quien se puede confiar!

After a pipe burst in our basement overnight - found the next morning with water throughout - I called ServPro and they came out within a couple hours of my call and quickly went over everything with us, Imelda and Ivan then came out and did a remarkable job cleaning up the water and pulling up and discarding the wet carpeting to setting up the dehumidifiers - Nest day a different crew came in and took down all of the wood paneling and came back a third day to finish - then again set up fans and dehumidifiers for the weekend. This company did a wonderful job and i can't say enough about them. I would highly recommend!

Luis, an excellent employee who can have Servpro, assisted me with my emergency, he explained to me about the damage to my house, as well as I feed that everything will be fine, thank you for your help

I was anxious about a minor flood in my living room, but they came quickly and fixed it. The crew made sure everything was cleaned up and dried out and gave an explanation of what was happening at each step. Great service, and I'm pleased with the outcome!

I was astounded by how quickly they attended to my bathroom leak, which resulted in water damage. They completed the job swiftly and kept me updated at every stage. My bathroom looked brand new in no time thanks to the expert team!

Luis y su compañero me brindaron buen servicio sobre el trabajo harían muy eficientes los jóvenes y muy amables me ayudaron con mi problema Servpro buena compañía

We have previously worked with a number of contractors, but they stands out for their outstanding customer service, fine workmanship, and genuine concern for their clients.

Imelda and Ivan have been working at my home that was flooded from top to bottom. They do everything. Foom water removal, furniture removal, packing of contents from every drawer, cabinet, and closet in the house which they load in their truck to go to storage, or to the house I am in until my project is complete. They have begun to remove all the flooring. They work extremely hard, have great teamwork, and greet me cheerfully every morning with assurances that everything will be okay. I cannot recommend Imelda, Ivan, and their team leader Tony enough. You’d be lucky to have them to handle your project.

Mark Mastropietro, Project Manager, in charge of Meriden, Branford and several other locations. He was so Wonderful helping us from start to finish during our Flooded Basement.
He was very Helpful with all his Knowledge and he answered so many of our questions!
Thank you very much Mark!
We hope to see you again, but not for a flood!

This is the second time we've used ServPro for emergency service after water damage from an upstairs neighbor, they are quick and efficient and will even work with you on an entire mitigation plan other than emergency drying.

Overall, I was pleased with the work done by Team Luciani after having a kitchen fire. They work deficient employ and were willing to correct a few problems that I pointed out.

Imelda and Ivan were amazing. They were very professional while working hard to get the job done. Thank you both.

Cesar and Ricardo did an amazing job on short notice this Sunday. We had a basement leak and they responded to our call right away! They put in a lot of hard work removing the damaged items and getting all water out of the basement in an extremely efficient manner. Highly recommend and shout out to Cesar and Ricardo!

Cesar and Ricardo responded quickly. They were friendly and cooperative. They cleaned up the water damage carefully moving furniture as needed.

I was quite anxious by the disaster, but SERVPRO took care of everything. They were quick, efficient, and very friendly. I am really grateful for their assistance.

After a pipe burst in my kitchen, I contacted them, who responded immediately to minimize the water damage. Their workers were knowledgeable, courteous, and speedy, and I was satisfied with the quality of their job; my kitchen is now like new!

Project Manager Jose, Imelda and Ivan were terrific! We are so grateful for them coming later in the evening to set up a drying system for some water damage we had.

Servpro was at our house within two hours to set up complete flood/ water mitigation.
They were thorough and respectful. Our crew members Danny and Lino were with us for a few days and were very good.

Imelda and Ivan hard working and thorough. Very professional. Please send a hard copy of a record of all their work to me
Laurie Van Deusen
C5 Hamre Lane
Branford, CT 06405.
DO not email this report please.

Rosario did an amazing job at my
Property. She was very organized and treat my belongings like her own, if I ever need the service in the future I will definitely choose her again. Highly recommended. Thank you Rosario

Team Luciano is timely efficient and respectful of our property. I recommend them. The workers Cesar and alberto are a pleasure. Hard working and always smiling

They did a great job packing our stuff that didn’t get fire. Thank you Veronica, Irene, Ricardo, Alberto, and Justin.

Este mensaje es para la señorita lidia Hernández es una muy buena trabajadora y siempre ase un buen trabajo se las recomiendo mucho

I had a large flood from my washer! SERVPRO came within 2 hours of my call. Documented all damage. One hour later fans and a dehumidifier were installed. My insurance was contacted and my mind was put at ease. Thank you Team Luciani…Jose, Angel V, Freddie, and the kind receptionist in the office. A very professional crew for sure! Bless you all!

Everyone was professional and detail oriented in their containment, demolition, remediation, and clean up of work site. Angel V, Lino Claudio and Tony Martino were all great.

Tony, Asim, and Richardo, did a great job for my workplace and I'm grateful for their attentive and professional service. Sorry if I misspelled any names. Thanks for helping us out today!

We had a flood in our house and they have had five different teams here on various parts of the process. All of them were polite and efficient in getting the work done. Our project manager, Jose, was wonderful! He was extremely responsive and did an incredible job coordinating all parts of the project. I can't say enough about him.

Imelda an Ivan we're very polite ,timely and courteous. Respectful of our property and and time. Do not hesitate to hire them for any of your restoration needs.

Imda Ivan lidia Rosario did an amazing job! This was a very tough time for me and they turned it into a tremendously pleasant experience. The best people imaginable to have working on your house. I hope nothing bad ever happens but I would go with them again in a heartbeat!

Julio and Ricardo were extremely professional and helpful throughout this whole stressful experience. Always willing to answer questions and explain as they went along. They were careful to try and minimize impact to the rest of the house while they worked, and they took pride in making sure things were done right throughout the whole process.

Julio and Ricardo did great work! They were well-trained professionals who worked, efficiently and left the job area organized and clean. Julio answered my questions thoroughly and was great at explaining the process and our next steps.

Julio and Ricardo are solid tradesmen with outstanding customer service skills. Any business owner would be lucky to have them!

I also want to give a shoutout to Veronica, Irene, Luis and Sury who did such careful work in packing and moving our treasured possessions. Totally professional and kind!

After a large flood in a large basement, the Servpro crew provided great service in cleaning and removing the damage. Cesar and Alberto were wonderful and I appreciate their work

Jostyn and Danny came out and were super personable and efficient. Very professional and respectful of me and the situation. I was super appreciative that on a Saturday night they came out to address the issue that I was experiencing with an existing clean up. Couldn’t have been more happy with this crew.

The crews were friendly, sympathetic and very helpful. Lots of explanation as they proceeded. It was just difficult in the beginning because i was still processing the loss so making decisions so i could be helpful was hard.
The only area needing improvement was some of the packing. Dishes were mixed with pans etc and weren't packed in an organized way- for instance if things were packed by cabinet it would make it easier to find things to return for use in temporary housing. Easier for crew as well as for homeowner to figure out which boxes had desired items. Items were handled with care by all packers.
Packing, demo and cleaning were great- very thorough. Crew leader kept a list of items discarded which was very helpful while working on inventory.
Project manager was very helpful also. His experience and knowledge were obvious. He provided needed advice as project moved through stages.
Crews included Sury, Claudio, Julio, Ivan, Luis, Imelda, and several others. Tony Maldonado is project manager.
Cleaner did an awesome job. Hard workers accomplished an amazing amount in 2 days.
Rosario, Chelly, Elizabeth, Lidia, Piero

Rosario veronica Imelda Ivan is the greatest team from Servpro in oldsaybrook they always have done a great job and they are very professional. I recommend them on all our jobs don’t want to work with any other crew