- North Las Vegas
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Locally Owned & Operated
About the Business
What people say about “SERVPRO of Northwest Las Vegas”?
Overall, customer sentiment towards Servpro is highly positive, with numerous reviews praising their quick response times and professionalism during water damage emergencies. Many customers noted the courteous nature of the staff and their effective communication throughout the process, although some mentioned occasional lapses in communication and follow-up. The majority of reviewers expressed satisfaction with the quality of work and attention to detail provided by the team. Timely service and support during stressful situations were highlighted as significant strengths, contributing to a positive customer experience.
What Users Like The Most
- We had a BAD water leak... They had a team of professionals at our house to begin the work.
- Servpro was quick to respond to my water damage situation... They made the appointment for the next day and arrived on time.
- Lance did a great job and I am happy with the results.
- Servpro is who you want to call when you have a water emergency in your home. They are remarkable!
- Fantastic customer service and very fast service in general.
What Users Like The Least
- There was some confusion and miscommunication in the office over the weekend.
- Communication needs some work (some calls/texts weren’t returned).
- There should have been another representative to assist her.
Recommended Reviews
We had a BAD water leak in one of our upstairs restrooms. I gave ServPro a call and with a day they had a team of professionals at our house to begin the work. The service was fast and they even gave us the name of a Plumber so we could get the leak fixed. I'd also like to give special mention to the Project Leader Yesenia who was AWESOME!
Servpro was quick to respond to my water damage situation. They made the appointment for the next day and arrived on time. Fans had to blow for 7 days. There was supposed to be someone from Servpro check the moisture level each day, but only came out three times in 7 days. There was some confusion and miscommunication in the office over the weekend.
When everything was dried out, only one representative came to do the demolition, Yesenia. She worked well and quickly, however, there should have been another representative to assist her.
One area of damage was not demolished due to the humidifier blocking that area. Owner did not notice until after Servpro left.
Overall, good job.
The whole team was do courteous they explained everything that was going to be done they schedule a appointment and they are always on time extra shout out to Ms jesenia amazing!!!
- North Las Vegas
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Locally Owned & Operated