ServicePros Cleaning & Restoration

We had water damage last week Friday. We called service pros and they got to our home within two hours. The service was excellent and they got our house back together to great condition. Nate who took our call was informative and professional. I would highly recommend service pro’s in the future

The job started off great but when they were getting near the end we kept having to contact the foreman to see when they were coming out next. Would say that they could come back on Saturday, making it sound like they weren't going to come back. Then told us they would finish the last bits on Tuesday, but never showed up and when we texted said they could do Friday at the earliest.

Our trusted plumber gave us Nate's number for our broken water pipe. The positive things: Nate responded immediately and a crew came out to start the demo and drying out process. Matteo's crew and Leo's crew were great. They arrived on time, put out drop cloths and swept behind them. I was happy to provide donuts and coffee and know they were taking care of it.

The HORRIBLY negative: as we started the rebuild, it was hard to get a straight answer or any semblance of a plan. We just had a tenant sign a lease and she had a move in date. Plus, I work, so I needed some general plan so I could take off. On my initial call, I asked if we could be fully done in a week before the tenant moved in, they said yes. Then we learned the rebuild would take longer b/c of all the other emergency jobs they were working on. They finally said they could start the week AFTER the tenant moved in. She would have to move into a house with a basement in shambles, but she was trying to be a good sport.

The day before her move in day, they called and said they had a cancellation and could come, so I quickly left work and met them. End of the day, the crew said, "see you tomorrow at 8AM". I said I had already mentioned several times I could not do that day b/c the tenant was moving in! Nate called me, angry about that. I asked what the schedule for repairs would be, which is a reasonable question - especially if HE is going to be mad at ME!!! Nate doesn't like to let you EVER finish a sentence. He is pretty aggressive and when I said I really need 1) an estimate, and 2) a set schedule so we could take off work, he got aggravated and said, "Well, maybe we should just forget it"! I was like, no no, we don't need to "forget it", but I just need to know when you'll be there. That call ended by him hanging up on me! It wasn't a we're-done-so-skip-the-formalities-of-a-goodbye. It was a I'm-mad-for-whatever-personal-reason-and-this-is-how-I-function-in-the-world hang up!

Over the next few days, I tried to figure out if he was just having a bad day and would finish the job. I hated that I felt powerless or like I was begging for him to help. He refused to send me an estimate or bill. I had no idea if the job he did was $2000 or $10,000. Not even a ballpark. He told me he'd only let my insurance company know. I asked my insurance adjuster about this who told me it is absolutely OK to ask for an estimate. I told Nate this and he said, "Well, I guess you know more than I do" and with that, was done with our job! In the end, HE dumped us, which would be humorous if not for my house being in shambles, half done! Fortunately, I was able to find a contractor with availability to finish the job. It did not take away the solid 2+ weeks of stress that this company - Nate specifically, caused me. During this time, I did learn by talking to other people that this company has a shady reputation.

At the end stage of this, I did learn there is a billing person. I don't think knowing this would have helped earlier on as it seems she just takes the payment, but Shelly was super responsive, super organized, easy to work with, and I'm SOOOO happy to have paid my final bill yesterday so I could post this review. I've been waiting to do this for weeks!

To sum up: if you want fast, reliable service, with good work crews, and you are able to be home on any day/time they say, and you really don't care about knowing what's going on with regards to time frame or cost (I mean, to be honest, some people wouldn't care, I know this...), and you find it tolerable to be treated rudely by the head of the company, then I think you're OK with this company. I guess you might risk having Nate become aggravated for whatever reason and dump you mid-process - but if you're not risk aversive...go ahead.

If this is NOT ok with you, I'd read some of the other negative reviews here (and on Yelp!) b/c as I read them now, they do reflect my experience as well.

These guys were a lifesaver! We had a major leak that caused some serious water damage, and I was completely stressed out. The team showed up fast and immediately got to work. They were super friendly and Leo explained everything in simple terms, which really put my mind at ease. You can tell they care about what they do and about helping people. They cleaned up the mess, dried everything out, and made sure there was no lingering damage. I’m so grateful for their hard work and would absolutely recommend them to anyone dealing with water damage

I can't thank the team enough for their amazing service. After a pipe burst in our home, we were overwhelmed, but they came to the rescue quickly. Leo and his crew were professional, kind, and really took the time to explain the process every step of the way. The crew worked efficiently to clean up the water damage and dry everything out, leaving our home in great shape. I truly appreciate their attention to detail and how they treated our home like it was their own. Highly recommend them to anyone in need of restoration services

I recently faced a significant flood in my home that damaged three floors of carpet, ceilings, drywall, and hardwood. Thankfully, I found Service Pros Cleaning and Restoration, and they made the entire process so much easier.

From the initial assessment to the final touches, their team was professional, compassionate, and communicative. They quickly removed the damaged materials and worked efficiently to restore my home. The quality of their workmanship was exceptional—my new hardwood floors look stunning, and the carpets are soft and inviting.

I highly recommend Service Pros for anyone in need of restoration services. They turned a stressful situation into a smooth experience, and I couldn't be happier with the results! Thank you, Service Pros!

ServicePros at first glance seems like a very reputable service and I cannot deny the work that they've put in on our home, unfortunately the experience was marred by disrespect and poor customer service from the billing and claims department at the end of it. From the beginning we were led to believe that our case and claim would be handled by them directly, and we wouldn't have to deal with the water company responsible for the damages to our home. This was told to us by the on-site representative and our first point of contact with the office during the evaluation process.

When it came down to paying back our due we have had an abhorrent time with the billing and claims department. We've been contacted and harassed by up to four different reps without as much as any time to breathe. When the claims weren't being processed fast enough they started harassing us to get lawyers to expedite the process which we could not afford. All we asked was to wait until we received the payout and all we could do was wait for the water company to answer. Even though they claimed the could do all the claims with the water company and it would be no trouble to us. When things weren't going their way they continued to harasses us to "get our shit together" and to pay them.

We have now given them detailed instruction on how to finish this case and hopefully they follow through because we are done with having to deal with this. I'd hope that no other individual or family has the unfortunate situation that will bring this company to their door. I honestly would never recommend them.

My basement had a sewer backup. Service pro came to the rescue! They seamlessly and professionally took care of everything! Guided me through the process without stress or strain! Thank you Service Pro!

Service Pros provided excellent assistance when we had an unexpected bathroom leak. They recommended a plumber who arrived within 24 hours and fixed the leak promptly. The team that helped us was very professional, and they took great care to protect our home. They wore booties to prevent any additional damage and made sure to keep the floors clean. Throughout the remediation and renovation process, the owner remained in constant communication with us. In case of an emergency, I highly recommend Service Pros for their prompt and reliable service.

The team arrived shortly after I called and quickly started addressing the water issue in my kitchen after a brief review of the situation. Fast, efficient, thorough, and courteous throughout the remediation process.

We had an unexpected leak. Service Pros came and immediate went to work. The leak was found and Service Pros assisted in helping me find a plumber to repair the leaking pipe. When the leak was repaired, my home was back to normal within a matter of days. I would use them again, and highly recommend Service Pros for any restoration work for your home.

Service Pros is a good company to use. I had a big problem with a build up of mold in my basement, called one company they couldn’t get the job done but called Service Pros and they were very communicative and ready to get the job done. Everything went well and my basement is back brand new. The only Con I would say… is they did show up a little late but did communicate with me the whole time. I would for sure work with them again

Amazing crew.....respectful, punctual and meticulous with their work. We are beyond pleased, impressed and grateful. I would recommend them over any company I have ever worked with in the past.

Positive: The Experience, Professionalism, Quality of work, Responsiveness, and communications skills, is my primary why I chose SERVICE PRO. They practically saved my life. We all know in our time of need how important a reliable company is; and service pro is just that. I highly recommend them. Thank you for all that you do.

I rate Service Pros Cleaning & Restoration company 5-stars they provided me outstanding service for my home. I highly recommend this company for any home or business restoration repairs.

Service pros are very professional, clean and punctual. I had a major issue in home and I would have to say the process of getting everything done was handle with the great care and concern to the details. I highly recommend using Seevice pros for any services you may need, you will not be disappointed!! Service Pros you’ll are the best!! Thanks again!!

The team provided exceptional service during a recent emergency at my home. Their team arrived promptly and efficiently assessed the damage caused by the flooding. They worked tirelessly to extract the water, dry out the affected areas, and sanitize everything thoroughly. Their attention to detail and professionalism were evident throughout the process. I highly recommend for anyone looking for expertise and dedication to restoring properties after water damage.

My main sewage line backed up into my house. They came out the same day and efficiently fixed the clog which was 50 ft from the house.

This company has been so successful in communicating with me about the entire restoration process and I have been so relieved that they handled every step with clarity and professionalism. I recommend them to all my peers when looking for restoration services.