ServiceMaster Premier Restoration Services - Suffolk
- 1214 Unit B Portsmouth Blvd, Suffolk, VA 23434
- Commercial Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured
- Metal Roof
Other roofing contractors nearby
| Roofing contractors in Suffolk, VA | ||||
|---|---|---|---|---|
| Company | Rating | Reviews | License | Online estimate |
| Nansemond River Roofing & Siding, LLC | 5.0 | 80 | — Not checked | No |
| W/Out A Hitch Rv Repairs | 5.0 | 72 | — Not checked | No |
| Top Tier Roofing | 5.0 | 66 | ⚠ Inactive | No |
| Hampton Roads Contracting Services Of Virginia, LLC | 4.9 | 51 | — Not checked | No |
About the Business
What people say about “ServiceMaster Premier Restoration Services - Suffolk”?
Customer feedback on ServiceMaster reveals a mixed sentiment. While many reviews highlight exceptional customer service, with polite and courteous staff who effectively communicate throughout the restoration process, there are notable concerns regarding follow-up and billing practices. Some customers appreciated the prompt initial response but felt abandoned afterward, with unclear charges for services rendered. This inconsistency in communication and service delivery has left some customers feeling frustrated and undervalued. Overall, while there are commendable aspects, serious issues regarding follow-through and transparency affect the overall perception.
What customers highlight
- The team was polite and courteous and walked me through every step of the process.
- I would highly recommend ServiceMaster to anyone that needs any type of restoration done.
- They were able to restore several sentimental items after our house fire.
What customers mention as negative
- After assessing my roof, I never heard from the company again to move forward with repairs.
- I received a bill for $550, apparently to cover the initial assessment appointment and tarping, which was never made clear to me.
Recommended Reviews
Hello readers my name is Deborah and I am going to explain to you how my experience went with Service Masters. The minute the team walked through the door I felt like I had made the right decision in choosing them. Not only were they polite and courteous they walked me through every step of the process every morning they approached me with respect and understanding. Roy,Marsha,and Roy's helper was a excellent team.I would highly recommend Service Master to anyone that need any type of restoration done. On a scale of 1 thru 10 they would definitely get a 10 plus.I kind of hated it when they left because they treated me like family. So in closing please consider Service Master for your home needs.Im a Very please customer. Sincerely Ms W.
After a bad rainstorm caused roof damage on my home, ServiceMaster of Suffolk was initially very quick to respond- for that I was grateful. After assessing my roof and putting a tarp over it to prevent further water damage, I never heard from the company again to move forward with repairs, so I went with another company. Eight months later, I received a bill for $550, apparently to cover the initial assessment appointment and tarping (which took about 1.5 hours in total). It was never made clear to me that this tarping "service" (literally a blue tarp held down by some pieces of wood) was going to cost me half a thousand dollars. When I tried to engage with Daniel Lamm, the owner of this company, he was very aggressive and extremely rude on the phone, threatening that instead of discussing this with me, he would rather see me in claims court. I absolutely understand there is a cost for services, but the poor customer service, threats and zero follow through of this company were disappointing to say the least. Take your business elsewhere is possible.
Excellent service, very nice staff. They were able to restore several sentimental items after our house fire. Items that were salvaged were packaged with care.
137 locals recently requested a quote