ServiceMaster Premier Restoration Services - Suffolk

Hello readers my name is Deborah and I am going to explain to you how my experience went with Service Masters. The minute the team walked through the door I felt like I had made the right decision in choosing them. Not only were they polite and courteous they walked me through every step of the process every morning they approached me with respect and understanding. Roy,Marsha,and Roy's helper was a excellent team.I would highly recommend Service Master to anyone that need any type of restoration done. On a scale of 1 thru 10 they would definitely get a 10 plus.I kind of hated it when they left because they treated me like family. So in closing please consider Service Master for your home needs.Im a Very please customer. Sincerely Ms W.

After a bad rainstorm caused roof damage on my home, ServiceMaster of Suffolk was initially very quick to respond- for that I was grateful. After assessing my roof and putting a tarp over it to prevent further water damage, I never heard from the company again to move forward with repairs, so I went with another company. Eight months later, I received a bill for $550, apparently to cover the initial assessment appointment and tarping (which took about 1.5 hours in total). It was never made clear to me that this tarping "service" (literally a blue tarp held down by some pieces of wood) was going to cost me half a thousand dollars. When I tried to engage with Daniel Lamm, the owner of this company, he was very aggressive and extremely rude on the phone, threatening that instead of discussing this with me, he would rather see me in claims court. I absolutely understand there is a cost for services, but the poor customer service, threats and zero follow through of this company were disappointing to say the least. Take your business elsewhere is possible.

Excellent service, very nice staff. They were able to restore several sentimental items after our house fire. Items that were salvaged were packaged with care.