Logo of ServiceMaster Premier Restoration Services - Suffolk

ServiceMaster Premier Restoration Services - Suffolk

  • 1214 Unit B Portsmouth Blvd, Suffolk, VA 23434
  • Commercial Roofing
  • 24/7 Emergency Repairs
  • Free Estimates
  • Licensed & Insured
  • Metal Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
About the Business

At ServiceMaster Premier Restoration Services in Suffolk, we specialize in a comprehensive range of roofing solutions, including installation, repair, inspection, vent installation, waterproofing, and gutter cleaning. Our expertise allows us to tackle both residential and commercial projects with precision and care. We pride ourselves on our ability to manage complex jobs from start to finish, ensuring that every detail is meticulously addressed. Located in Suffolk, Virginia, we serve the surrounding areas with a commitment to delivering durable, high-quality results.

Our well-coordinated team is dedicated to maintaining organization and consistency throughout each project, providing long-term value for our clients. Whether you are dealing with storm damage or planning a new roof installation, we are prepared to meet your needs with reliability and professionalism. Our thorough approach ensures that every aspect of your roofing project is completed to the highest standard.

What people say about “ServiceMaster Premier Restoration Services - Suffolk”?

Customer feedback on ServiceMaster reveals a mixed sentiment. While many reviews highlight exceptional customer service, with polite and courteous staff who effectively communicate throughout the restoration process, there are notable concerns regarding follow-up and billing practices. Some customers appreciated the prompt initial response but felt abandoned afterward, with unclear charges for services rendered. This inconsistency in communication and service delivery has left some customers feeling frustrated and undervalued. Overall, while there are commendable aspects, serious issues regarding follow-through and transparency affect the overall perception.

What Users Like The Most
  • The team was polite and courteous and walked me through every step of the process.
  • I would highly recommend ServiceMaster to anyone that needs any type of restoration done.
  • They were able to restore several sentimental items after our house fire.
What Users Like The Least
  • After assessing my roof, I never heard from the company again to move forward with repairs.
  • I received a bill for $550, apparently to cover the initial assessment appointment and tarping, which was never made clear to me.
Recommended Reviews
Overall Company Rating
Good 3.7
Out of 3 reviews
5 stars
4 stars
3 stars
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1 stars
Show first:
Deborah Waters
Mar 23, 2021

Hello readers my name is Deborah and I am going to explain to you how my experience went with Service Masters. The minute the team walked through the door I felt like I had made the right decision in choosing them. Not only were they polite and courteous they walked me through every step of the process every morning they approached me with respect and understanding. Roy,Marsha,and Roy's helper was a excellent team.I would highly recommend Service Master to anyone that need any type of restoration done. On a scale of 1 thru 10 they would definitely get a 10 plus.I kind of hated it when they left because they treated me like family. So in closing please consider Service Master for your home needs.Im a Very please customer. Sincerely Ms W.

Rochelle Rieger
Mar 6, 2021

After a bad rainstorm caused roof damage on my home, ServiceMaster of Suffolk was initially very quick to respond- for that I was grateful. After assessing my roof and putting a tarp over it to prevent further water damage, I never heard from the company again to move forward with repairs, so I went with another company. Eight months later, I received a bill for $550, apparently to cover the initial assessment appointment and tarping (which took about 1.5 hours in total). It was never made clear to me that this tarping "service" (literally a blue tarp held down by some pieces of wood) was going to cost me half a thousand dollars. When I tried to engage with Daniel Lamm, the owner of this company, he was very aggressive and extremely rude on the phone, threatening that instead of discussing this with me, he would rather see me in claims court. I absolutely understand there is a cost for services, but the poor customer service, threats and zero follow through of this company were disappointing to say the least. Take your business elsewhere is possible.

kek1287 C
Jan 22, 2019

Excellent service, very nice staff. They were able to restore several sentimental items after our house fire. Items that were salvaged were packaged with care.

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137 locals recently requested a quote
  • 1214 Unit B Portsmouth Blvd, Suffolk, VA 23434
  • Commercial Roofing
  • 24/7 Emergency Repairs
  • Free Estimates
  • Licensed & Insured
  • Metal Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
We Answer Frequently Asked Questions
Pricing questions
1. What is the average roof replacement cost for a residential home?
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The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.

2. How much does it usually cost to replace the roof of a commercial building?
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The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.

3. What factors affect the overall roof repair cost?
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Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.

4. What is the typical roof leak repair cost, and how is it calculated?
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Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.

5. What is the average flat roof repair cost for commercial buildings?
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Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.

6. How much is the mobile home roof replacement cost compared to traditional homes?
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Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.

Service questions
1. Should I stay home during roof replacement?
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It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.

2. How long does roof replacement take?
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The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.

3. How to hire a roofing contractor?
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To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.

4. How to check if a roofing company is legit?
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Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.

5. How to choose a roofing company?
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When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.

6. How do you know if your roofing contractor is ripping you off?
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Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.

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