- Damascus
- Locally Owned & Operated
- Gable Roof
- Hip Roof
- Shed Roof
- Rubber Roofing
About the Business
What people say about “Seneca Creek Home Improvement”?
The sentiment in customer reviews is predominantly positive, highlighting the professionalism, quality of work, and responsiveness of Seneca Creek Home Improvement. Many customers appreciate the clear communication and timely completion of projects, often noting that the company goes above and beyond to address any issues that arise. However, there are a few serious complaints regarding unprofessional behavior and poor follow-up on warranty issues, which reflect negatively on customer service. Overall, while the majority of feedback is favorable, some significant concerns about communication and accountability could not be overlooked.
What Users Like The Most
- They came on time and did a perfect job, even going the extra mile to correct a connection.
- Jeff always responded and fixed the problem above and beyond our expectations.
- Communication was great from the office. Both work crews were very quick and efficient.
- The finished product is exemplary! This was an entirely smooth and seamless process from A to Z.
- Their attention to detail is second to none.
What Users Like The Least
- The driver was very aggressive, weaving in and out of traffic.
- The person didn’t seem concerned in the least when I reported the dangerous driving.
- Seneca Creek’s crew did not install the flashing correctly.
- We called to follow up on the roof warranty, but the owner/team never called back.
Recommended Reviews
Since I was very satisfied 12 years ago when they replaced my roof, it seemed natural to call them to replace my gutters and install a screen on all of them. They came on time and did a perfect job, even going the extra mile to correct a connection between the old rear gutter which did not need to be changed and the new deck one. Price was great and the contact with Jeff Leach was straightforward and overall excellent. I recommend this very professional team for a job well done.
I ended up behind their truck and the driver was very agressive, weaving in and out of traffic and break checking people along the way. When I called the number in the truck to report the dangerous driving the person didn’t seem concerned in the least. Needless to say I won’t be using this company nor will I recommend them to anyone. Very unprofessional all around.
Over the past 15 years, Seneca Creek Home Improvement replaced our front and back doors, all windows (including bay windows), wrapped all exterior wood in aluminum, and, most recently, replaced the gutters. The owner, Jeff, knows his business and has 100% integrity. With all this work, we've had a few minor issues over time and Jeff always responded and fixed the problem above and beyond our expectations. You may find a cheaper contractor (although, when I have price compared, Jeff is always at or below the competition) but the professionalism, quality of work, and responsiveness is unsurpassed in my 25 plus years of home ownership.
- Damascus
- Locally Owned & Operated
- Gable Roof
- Hip Roof
- Shed Roof
- Rubber Roofing