- 27505 Ridge Rd, Damascus, MD 20872
- Commercial Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Locally Owned & Operated
- Warranties Offered
About the Business
What people say about “MCP Chimney & Masonry, Inc.”?
Customer feedback for MCP Chimneys is largely positive, with many reviews highlighting the professionalism, communication, and thoroughness of the technicians. Most customers appreciate the timely arrival of the service team, their careful approach to inspections and repairs, and the clarity of explanations provided during the service. However, there are some significant concerns raised about the quality of service in certain instances, particularly regarding communication failures and perceived negligence leading to potential safety risks. Overall, while the majority of experiences are commendable, these serious complaints need to be addressed.
What Users Like The Most
- Very thorough and had excellent communications about what was to be done.
- Aaron was meticulous and very careful about disassembling and reassembling the unit.
- Tanner was professional, courteous, and thorough.
- Good, honest and reliable.
- Great communication, on time and prepared, do great work.
What Users Like The Least
- The technician had no idea of how to pull the pipe apart and he may have damaged the integrity of a functional system.
- I get an email, not a call, an email, saying no one was coming.
- Absolutely unacceptable experience with MCP Chimney & Masonry.
Recommended Reviews
We received your Invoice 7501 , we have paid the invoice but in your report you say that our venting may be suspect and could be a fire hazard. My observation is that your tech had no idea of how to pull the pipe apart and he may have damaged the integrity of a functional system. If there any potential leaks that were not there before it is because the method in which he tried to clean the connection, the connection between the stove and the ceiling were put together as a unit and he tried to disconnect the parts of the unit not clean it as a unit. I feel he might have jeopardized our system. Your report does not explain what your intent is. Looking at the stove pipe at the bend it has damage from your work.
Aaron and Dylan came out as scheduled and did a nice job. Very thorough and had excellent communications about what was to be done and possibly needed in the future. Well done.
Had my gas fireplace serviced and checked by Aaron with MCP chimneys and was very pleased with the call. Have had other people service it who I have not been as happy with. Aaron was meticulous and very careful about disassembling and reassembling the unit and even measured to make sure the unit was centered properly which even the installers didn't do. Highly recommend!
- 27505 Ridge Rd, Damascus, MD 20872
- Commercial Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Locally Owned & Operated
- Warranties Offered