- Valhermoso Springs
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured
- Locally Owned & Operated
- Metal Roof
About the Business
What people say about “Royal Shield”?
Customer feedback reflects a cautious sentiment towards this company, with serious concerns highlighted regarding communication, reliability, and professionalism. Several reviews detail frustrating experiences with delayed responses and unmet commitments, leading to dissatisfaction. Negative experiences include failure to provide estimates and lack of urgency in project completion. Conversely, a number of customers express high satisfaction with the quality of work and professionalism demonstrated by the team, emphasizing their responsiveness and dedication. This contrast in experiences suggests an inconsistency in service quality that potential customers should consider.
What Users Like The Most
- Great experience! I had a bathroom fiberglass repair, toilet pump repair, and flooring repairs done, Rich and his team are knowledgeable and are committed to doing great work.
- Their professionalism is unparalleled and I would recommend them every time!
- The integrity and craftsmanship that Richard York displays with his company is amazing.
- Rich seems to be a wonderful refresher of 'old times' in an industry that desperately needs men of honesty and integrity.
- Their communication throughout the project was exemplary, keeping me informed and involved at every stage.
What Users Like The Least
- There was no sense of urgency, and communication was very poor during our project.
- If you don’t want to do the job, then just say you don’t. Not responding and avoiding is terrible business practices.
- Do not use this guy. From a few people I’ve talked to, he does not pay all his employees and doesn’t complete jobs.
- Showed up to house, took pictures, said they’d send out an estimate within a week but never responded back.
- We were still guessing if anyone would show up for weeks at a time with sunny days.
Recommended Reviews
Do not use this guy. From a few people I’ve talked to, he does not pay all his employees, he also doesn’t not complete jobs, and now he’s escalated to taking deposits & not showing up for jobs. My mom gave him a deposit 17 days ago. Someone was supposed to come, nothing. We have tons of attempts shown where my mother has reached out for days and this man doesn’t respond. We’re almost at a week with no answer. DO NOT USE THIS GUY. He’s so desperate that he has his wife leaving reviews.
There was no sense of urgency, and communication was very poor during our project. We were told it would take 10 days, but 2 months later we were still guessing if anyone would show up for weeks at a time with sunny days. Attention to detail was lacking, and they'd finish a task like trim work or electrical about 90% and do something else. Workers showed up unannounced, after we'd complain. They didn't follow written instructions given at the start, wiring the electrical wrong. New columns didn't match existing, which was in the instructions. I don't recommend them.
Great experience! I had a bathroom fiberglass repair, toilet pump repair, and flooring repairs done, Rich and his team are knowledgable and are committed to doing great work. They were on time, reasonably priced, had warranties associated with their work, and were very responsive. I would give it 10 stars if I was able to!
- Valhermoso Springs
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured
- Locally Owned & Operated
- Metal Roof