I recently had the pleasure of working with Austin from Roofworx to replace my roof, and I cannot say enough good things about the experience. From start to finish, him and his crew demonstrated professionalism, expertise, and a surprisingly shocking commitment to customer satisfaction that truly set him apart from anyone else I've ever worked with.
First and foremost, Austin was incredibly communicative throughout the entire process. He made himself available to answer my endless stream of questions, never once making me feel like I was being a bother. (And I know I was a bother!) He took the time to explain every detail, from the materials being used to the timeline of the project, making me feel informed and confident in the decisions being made. His patience and willingness to educate me about the process was greatly appreciated.
When it came to pricing, their bid was one of the most competitive I received, and the value he delivered was exceptional in my opinion. I did not go through insurance, and I was pleasantly surprised by how fair and transparent his pricing was compared to another quote I had gathered. Also, I did not feel bullied into making choices. Something I felt from others I had received a bid from. The quality of the workmanship far exceeded my expectations, and the final result is a roof that not only looks fantastic but also doesn't leak like the old one =P
One of the most impressive aspects of working with Austin was how he handled an unexpected issue. During the project, two of my windows were slightly scratched. Before I even had a chance to bring it up, and start stressing about pointing it out, Austin took full responsibility and replaced the entire scratched portion at no additional cost. His proactive approach and commitment to making things right spoke volumes about his integrity and dedication to customer satisfaction. It’s rare to find someone who goes above and beyond like that, and it really made all the difference.
Overall, I am completely blown away by the level of service and quality of work provided by Austin and his crew. He is not only a skilled professional but also a kind and trustworthy person who genuinely cares about his clients. If you’re looking for a roofing company who delivers exceptional results, fair pricing, and outstanding customer service, this is your guy. I highly recommend him and would not hesitate to work with him again in the future. Thank you Austin for making what I thought would be one of the most stressful things, such a breeze!
PS: He's amazing with kids, and loves dogs, which is always a plus!