Rooftop Real Estate Management

I had some problems with my garbage disposal and ry spencer took care of it with ease! Super friendly and super helpful, Ry is the MAN! 11/10 would recommend especially if i knew Ry would be doing the work!

I’ve only had Jaron come out once for an electrical issue, but he was awesome! He showed up quick, was super nice, and got everything fixed fast. It was a really good first impression—he made the whole thing easy and stress-free. Definitely appreciate the help!

Jaron Stacey came over to fix my garbage disposable. He was such a sweet guy and I’m happy with the work he did! 10\10 recommend:)

Worst customer service. They dont care about residents having enough parking. Had 1000 deposit and they kept almost all of it but $250 and we left apt clean and fixed holes ourselves. Took them 2 months to issue refund just to be told it was sitting in office for us to pick up. Had to talk to multiple people about lease no one seemed to have record and or communicate with each other. Rent is a good price but customer service stinks. I will not be renting from Rooftop again and I will not be recommending anyone I know to live in their units.

My bathtub started leaking and I didn’t know why so I called maintenance guy Sean and he had it fixed that day!

Wouldn’t even recommend applying. They are horrible at communication. We submitted our application and paid the fee. After 2 weeks they still didn’t process our application even though I had talked to them multiple times in that 2 week period. We told them to cancel our application cause they were just wasting our time at this point. Waisted $25 on an application fee that we can’t get back either. They constantly lied to me as well about what was available and not.

I’m so very disappointed in rooftop my husband and I have rented from them for the last two years and we decided to move to a bigger place as our family grew and when we put our notice in they sent over a check list of what to do to clean the house and as soon as we did everything on the list and the then decided at the end when they did their walk through that they were going to charge us $600 for a bunch of crap that definitely isn’t worth $600 we only received about 25% of our deposit back after busting our butts to make sure the place looked good they charged us for mismatched paint on the walls when that’s how it was at move in and refused to call us back after calling about our concerns about the over charge of our deposit don’t rent from these people all they want is to take your money

Please ask your techs to stop putting trash in other peoples garbage cans. I came home to a trash bin full of blind boxes. I took it to the transfer station for y’all. Please just do the right thing next time and haul off your boxes instead of putting them in residential trash cans. Thanks!

Zach was a nice and polite young man who unclogged a drain for my family and I. I would recommend Rooftop Real Estate Management to friends and family if they need work done.

Ry came to look at a problem I had with my faucet I’m not the social type and I don’t like having people in my house but ry was a treat he was very polite and respected me and my space was very funny and easy to talk to he worked fast and was in and out of my place in no time (I almost wanted him to stay longer) I’ve had problems in the past with maintenance guys making me feel like burden or a problem but ry seemed to enjoy helping me out and I appreciated that a lot

I had Ry come over, he was just such a peach he fixed my sink right up and did an excellent job plus he was a nice fella.

Ry's the guy! He came over and fixed more than just my plumbing! I needed help because I clogged my sink, and thought I could use help with my couch, and he helped me move it! What a sweetheart

Ry Spencer is a great help and has wonderful costumer service! He left my roof looking great and even fixed a few broken outlets around the house! He did a great job and was super kind! 10/10 recommend

Shawn saved the day!! I woke up to a buzzing broken refrigerator. Shawn returned my call quickly and by noon they were here with a new refrigerator! He said they'll also credit my account for the groceries lost. Thank you Rooftop!! Phew!

So, Ry Spencer came over to my place and fixed my dishwasher like a total pro! He was so friendly and skilled, making the whole experience super positive. I'd give him a 5-star rating for sure! It's always great when you find someone reliable to help out with household stuff, right?

Ry Spencer did a great job fixing my disposal! He was very friendly and offered promt service when I was in need! Thank you Rooftop!

Leased for almost two years with this company and ended up having to move out 3 months early due to pregnancy and not having enough room at the current place.

We followed our lease agreement by finding people to take over the lease since we were leaving early and the company wouldn’t ever call me back or let me know about applicants. I had proof of a woman wanting to take over the lease and when I called about it the company said “she just didn’t want your unit” No, I think the company had other vacant units to fill and also wanted our money so they could get money from both of us.

Never would recommend this company, I worked for 3 months straight going through multiple messages a day from potential applicants and people who applied to take over the unit. This company just wants your money.

Also still haven’t heard anything back from my walk through or about a deposit. Every time I call they say the person in charge isn’t in office and they’ll “call back”

*** Had to add: this company has been giving me the run around ever since we turned our 30 day notice in. They got bought out the day of our move out and keep saying they don’t have our move out paperwork or information on our deposit but somehow the new company also says they haven’t gotten anything from Rooftop.

Once I finally got information back on my deposit (that rooftop had) they’re only giving 20% of our deposit back after paying a for a professional cleaner, and painting the unit. They won’t give out an itemized invoice as to how it’s possible we are only getting 20% of our deposit back. AVOID RENTING FROM THIS COMPANY!!!!!!!!!

Me and my 2 adult disabled children lived there for 5 years. The year I didn’t sign a lease, they raised our rent twice - once in January, and again in March. I had to sign a lease or they would have raised it again. We lived upstairs and got wasps, ants, and roaches. They said it was our responsibility to get rid of pests. The dishwasher didn’t clean, and leaked when we tried using it. When they finally checked it, they said it ran, and wouldn’t replace it. The lightbulb outside our apartment door burned out. We had no control of when it was on and off (obviously on a timer), but they wouldn’t replace the bulb I couldn’t reach to replace. My neighbor across the landing graciously out a new bulb in for us. Repair calls took over 2 weeks for someone to come fix things.

Had some issues with our blinds and Zach C was sent to fix them and did it quickly and professionally.

Zach Clemow was an awesome, hard working young man I had the pleasure of meeting. Came over to fix some minor plumbing issues and was in an out in no time! Thank you zach once again for solving this headache!

My husband was impressed with Ry, who came to fix a plumbing issue. Fast, courteous, and he seemed to know what he was doing.

Rye came to fix a toilet. It was quick and easy, and he was friendly, knowledgeable, and willing to explain the issue for me so I could fix it myself in the future.

I recently had the pleasure of working with Zach Clemow I can't recommend him highly enough! From the moment he arrived, he was professional and kind. He quickly diagnosed the issue with my leaking sink

Keegan is such a great addition to the rooftop squad! we really appreciate his hard word fixing our fan situation!!

Renting with Rooftop these last couple years has been so stress free. They are professional and kindly will answer any of your questions. Sean with Rooftop was very helpful in answering some inquiries we had about our lease agreement. 5 stars!

Keegan is such a cordial and helpful young man and has done a fantastic job each time he has come to our house. We highly recommend him. Ed

Keegan installed a dishwasher for me this morning and he was fast clean and he did a really good job. Would definitely recommend him to do maintenance on your house!

Ry Spencer worked on his own time to install this floor in a church basement, working creatively with the poor materials provided for a beautiful result. Thank you!

I would give 0 stars if possible. We found a bedbug after being tenants for 2 years. When I called about it, the property manager said "do you even know what a bedbug looks like, like are you sure? Do you have any bites?" When I replied that we didn't have any bites she told us to wait until we have bites. I saved the bug and sent pictures of it to an entomologist at a university for positive ID and when they confirmed I called her again, after getting Rocky Mountain Bed bug to inspect the place. (this was about a week later and Rocky mountain bedbug was amazing they did the inspection and found 1 live bug and 6 eggs and said we found them really fast and had them less than a month at this point) This time she told me that it was my responsibility to get the property treated and refused to get the treatment done. I had to drive to Idaho falls to hand deliver a 3 day notice to repair after several refusals, all the while me and my family were forced to live with the bed bugs. After I served the notice they finally hired Rocky mountain to come and treat the house. Soon after I received two threats from their lawyer, the first was an offer to pay half and if the bugs came back we would have to move out. After we refused that we were sent another saying too bad then, and stating we had to pay 1650 dollars for the treatment. We did our due diligence through this whole process including back tracing possible sources and couldn't find any, and during that month prior we had had a plumber come over from rooftop, which could have been the source itself. Now here we are 5 months later and we have received a notice saying if we don't pay the 1650 dollars they will be taking legal action. I was told by the owner that he would deal with this with me personally and I have called to talk to Chandler Daw 5 times since the initial threat. He has not once returned my calls and now they are threatening to sue us in small claims. I reached out to the property owner as well at all the public phone numbers available to her. Her name is Cynthia Balbuena. The letters from the lawyer also lied about a ton of stuff. We had new neighbors and they said they inspected them. After I got the email I talked with the neighbors and they had told me they hadn't been inspected yet and then they were inspected the following day. We have so many inconsistency and lies recorded and will be taking them to court for retaliation. Do not rent from them. I added videos of the wall where the roof has been leaking for years and they haven't fixed. I notified them well over a year ago when I discovered it. They said "we can throw some mud over that spot and paint it" a guy came and looked at the roof and told me the roof is messed up. The door seals in both the front and back door have been messed up since we moved in as well. I have asked repeatedly to get them fixed. Our electric bill jumps from 100 dollars in the summer to 270+ in the winter because of this. I added the text from the day of edit and the last time I requested the doors to be fixed over 30 days ago the date of edit is dec 17 2024

I guess I'll respond to their reply as well. There is a lease clause stating that pest control is the responsibility of the renter. However it's illegal due to the implied warranty of habitability. You can't sign away your rights. We will see you in court just waiting on your small claims serve. It's funny how you didn't address any of the other parts of the post. They are also refusing to sign another lease unless we pay the bed bug treatment.

May 3rd 2025 update. We still haven't had mold remediation, however the mold remediation people have been to our place 2 times now in the last 2 months. We are still month to month because they refuse to re-sign a lease so we are paying an extra 30 dollars a month for the "month to month lease fee". We also still have the 1650 dollar charge on our account for the bed bug remediation. The mold remediation people told me without roof repair mold removal won't help.

May 13 2025 now they send threats. see pic

Jack was so very helpful! I think he did such a wonderful job and was very detailed whenever I had a question 10/10 service!

Ry came to do a repair at my home. I was so impressed at how efficient and friendly he is.

I'm grateful to these guys for quickly coming over to fix my sink. Ry Spencer came to our rescue and quickly diagnosed the problem and got us back in business. Great job.

Brady & the other maintenance man did a wonderful job when they came to replace my microwave that died a month ago. I also put in a new work order 2 days prior to them bringing the microwave & they happily took care of that too. Thank you Brady!!!

When I moved in, the washer dryer dishwasher didn’t work, and carpets that were supposedly new came with stains.

We followed their move-out checklist bullet by bullet, yet only received $474 of our $1000 security deposit. What is the point of slapping tenants with a checklist if they already planned to charge inflated predetermined cleaning fees? They charged a pet urination fee despite us cleaning the carpets, including the stains that were present when we moved in. It feels like these charges were fabricated to withhold more of our deposit. No proper cleaning was done when we moved in. The kitchen had dead ants over the floor when we moved in. All 3 toilet bowls had residue. Yet we’re expected to purchase cleaners to clean it for them prior to moving out?

We officially vacated the house on June 4th but only received a prorated pet fee from July 1st to July 23rd. We never received the prorated pet fee for June. Why am I paying a $30 pet fee after June 4th when there isn’t a pet in the house?

The front desk staff, particularly Jodi, displayed a nasty attitude when our heater broke in the winter, laughing at our pets who were suffering. The new employees display smug demeanor, only staying on top of communication when it’s time to collect money.

Only Mattie and Maintenance personnel exhibited professionalism. This organization has minimal regard for tenants. There is no governing body to hold them accountable, allowing them to do as they please without oversight.

Ry Spencer is a detail oriented self-starter. He replaced our art room flooring after a flood. Ry helped to choose materials, and worked well with both staff and volunteers. He was mindful of security and has a delightful temperament. Want it fixed ? Ask for Ry Spencer!

Ry Spencer did some work for us. He did an awesome uob and got the job done quickly and efficiently.

“Brady P came over to help fix an issue with our sink, He was able to fix the problem quickly and was wonderful help!” Thank you LeAnn

I have to give a five star to the maintenance crew. Special shout out to Dillan and Jack! We put in a maintenance request to have a couple of items fixed in our apartment. Dillan and Jack were super friendly and they got the job completed in a timely manner. But what I really wanted to give them credit for is being good people! My wife recently had a C-section and I had broken my ankle a couple of weeks earlier. What’s worse is we live on the 2nd floor. I had just got back from the grocery store and was trying to figure out how I was going to carry all those groceries up the stairs on crutches. The task seemed daunting. But luckily, Dillan and Jack were just on their way out from finishing up at our apartment. They saw my plight and carried all the groceries upstairs for me. When I offered them a tip, they kindly declined. Can’t say enough about how much help they were to me and my family that day. Thank you!

The best rental company! Ry Spencer came and fixed my sink. He was a life saver! Quick and efficient service!

Ry Spencer was so helpful! He came to our house and fixed our dishwasher and was so kind and curious he told us exactly what was wrong and how to avoid it in the future

Had a leaky sink in the new place and Ry Spencer came right away and fixed it in less than 20 minutes. I appreciate the assistance

Update. This five star review was originally done for the sake of a friend which seems to not have carried over to the rest of the business. Apparently, the only time they step up and help you out is if it can make them look better.

My latest experience was awful:
They falsify charges at close inspection. Take pictures of EVERYTHING inside and out when you move in AND out, but you'll still have to go to court to see an accurate refund. I meticulously cleaned my apartment with a professional grade cleaner prior to leaving and they charged $200 for doing the same cleaning that I did AND charged for painting worn off paint that was worn off prior to my tenancy. Through email, "Jordan from rooftop rentals" proceeded to claim that they paint between tenants but near bare wood baseboards would suggest otherwise. "Jordan from rooftop" explained the excessive charges by simply saying there were "some things that needed a bit more done" when I asked for specifics and proof. The only concern Jordan pretended to offer during this ridiculous email exchange was "Sorry you feel that way." Jordan then proceeded to arbitrarily offer a "courtesy" $75 additional refund with no explanation of how that amount was calculated but said it was my fault that since I couldn't be at the closing inspection because I was at work or else I could have taken care of cleaning as they would see fit. Real charmers these guys. "Have a great day!" - Rooftop