Rooftop Real Estate Management - Fort Hall, ID

Jack demonstrated expectational attention to detail in cleaning my house! His thoroughness was well appreciated and very well exceeded my expectations.

Jack Martin did an amazing job of cleaning our carpet! Excellent service, me and my husband are so glad to have chosen this company.

Jack Martin was excellent! Did his best to help us. Cleaned our carpet so amazingly. I thought it was brown, turns out it was white.

Had to have an air conditioner fixed in my apartment. Maintenance changed out some parts and had my apartment cooled off pretty fast! Thanks Dillan from Maintenance!

Rooftop was super friendly and able to help me get settled into my apartment smoothly. Thank you Mr Ashbrook for getting all the small issues worked out quickly

After moving into my new apartment I was very happy to find how clean it was and that everything was working perfectly! Thank you Brad and rooftop for the great move in experience

My experience with rooftop has been nothing but great! We a leak under our sink and Brady porter was the one who was helping us. He was super easy to communicate with. He fixed our sink with no issue!

I have had wonderful experiences with Rooftop Rentals ! A few of our issues have been easily fixed by Brady Porter. Each time he has been super reliable and easy to work with!

I had a broken toilet and Dalton came and replaced it, he was awesome and very respectful he did his job well!!

There was an issue with my shower, Brady P was able to help, he was very kind and easy to work with!! Thank you for the help!

I would highly recommend going through rooftop if your looking for an apartment I had dalton come and fix a bunch of stuff at my apartment highly recommend it

I would highly recommend going through rooftop for your apartments. Such amazing help from dalton he did everything I asked him to do and more such an amazing place

My toilet wasn’t working. I called for help and the crew came really fast. Brady P helped fix the issue. My experience with Rooftop has been nothing short of great. Highly recommended.

My shower wasn’t working well and Brady P came and fixed it for me. I was really impressed with his professionalism and speed. Major asset to the company

Keegan is such a quick worker! He is hard working, and always kinda and extremely helpful.
He cleaned out our gutters and has done some drywall repairs for us!
Definitely recommend him and will continue to always have him over for our repair needs!

My roommate put a massive hole in our wall, I was searching everywhere for someone who could make it look seamless again. Keegan did an amazing job, was so kind and so willing to help. You would never even know it was there.

My interactions with Brady so far have been impressive. I personally have quite a bit of confidence with him and with Rooftop.

Brady is a hard worker I appreciate how quickly he fixed the problem and made my pipes have better pressure

Keegan did a great job at our rental and he really knew his stuff. Would definitely recommend to a friend he was a great kid.

Keegan did a great job fixing some thing at my rental. He was very knowledgeable and hardworking and super friendly!

We had some Sheetrock issues and We were impressed with the maintenance crew, specifically Keegan. He came when he said he would and he did a great job fixing our issue. He was very friendly and thorough.

I would warn anyone from renting at Rooftop. Simply put they are crooked. They tried to have me pay for damage that was prior to me moving in, they charged me $270 for carpet cleaning, the place was much cleaner when I left then when I moved in. They tried to say I owed for a power bill until I said I would call Idaho Power then the bill suddenly went away. Be cautious ⚠️ and try to rent somewhere else!

I personally am really impressed with the guy in matience. Brain. Always so good at communicating, works really hard and finishes jobs in a timely manner and efficiently. I can not express how thankful I am for all his work. Thank you again!

Maintenance is horrible, a total joke. It took over a week of them “testing” my broken refrigerator to get it replaced. Now Pam is telling me I have to go a week without hot water because as the plumber called it, “a POS water heater” broke. The office staff is nice enough but they don’t really want to be bothered by anything it seems.

I have not had one good encounter with maintenance, multiple times (4+) they have told me they would show up at a certain time and never show up, no phone call nothing. I actually called the guy and he was at home (that was at 5 after he told me he would be here at 4), he just decided not to show up and went home.

I thought that they did a phenomenal job the staff is very comely and polite in their demeanor. Always radiating a decorous attitude towards the clients. Their staff consists of the crème de la crème of Idaho in real estate. I most highly recommend this organization for whatever task that is at hand!

House flooded and they wanted to dry the padding and carpet and lay it back down very unhealthy place to live cops always ther have seen multiple people trash the place glass everywhere have seen people od got evicted during the epidemic because our service dog was barking while i was in the hospital do not rent from them a

These guys are pretty alright. That Kress kid and Hobbs guy aren’t too bad either. Keep up the good work.

I’m not one to leave reviews but I would hate for anyone to have to be nickeled and dimed like we were during our time renting from this company. The only reason I gave 2 stars is because the manager we worked with is great! Whitney was always very responsive and willing to help her clients. The office on the other hand is extremely unprofessional. I called about a ridiculous maintenance charge & they essentially called me a liar and said their maintenance man wouldn’t make up something and they’d ask him & call me back. Well, surprise! I never got a call back and then there were several things not working in the home that we got stuck having to fix up. We knew the previous tenants and they barely got any deposit back for all the cleaning that was needed but when we moved in, the cleaning hadn't been done. The customer is never ever right or even worked with. They charge you & they can so you always lose.

Update: property company did contact me today to let me know they had been busy and forgot to text me back but remembered after seeing my review. I’m already in the process of signing with another company. However did appreciate the follow up after a week.

I inquired about a property online, a lady named Whitney text me and asked if I was still interested in viewing the property and also if I had pets. I said yes I’m very interested and I have an ESA with documentation. I never received any response. It is illegal to discriminate against someone with an ESA. I was very disappointed that before they even met me, ran my credit, EVEN met my ESA, they closed the door. That up front shows me the type of company they are & not one I want business with.

So far so good!
We’ve gone through a management change and a new maintenance guy which was a little confusing... but they seem to be willing to help make things right!
Thanks guys!

These guys was a joke to rent from. There white glove inspection is just a excuse to take most of your deposit. I hired a professional cleaner after moved out and they still said it was dirty and garbage was left. It was spotless and nothing at all was left. They are liers and thieves. So if you do rent from these thieves just plan on not getting your refundable deposit back.

Rooftop manages our properties in Pocatello and we couldn't be happier. This is a huge change from the service we received from another local company that I won't mention by name, but you can probably find my review on them. Here are a few things that have changed for us, that we love. Repairs are done very well and we are charged a fair rate from their handyman, we don't get bills for repairs that were never done, they are responsive to our tenants and any issues they may be having, they are responsive to us and particularly my wife & don't talk down to her, we spend less time worrying about our properties and who's hands they are in, our properties are never empty for long, they have a fair and honest pricing structure, and lastly they do what they say they will.

my husband and I and our 4 kids. Have rented with rooftop for 3 years now. They are a great company to rent from
They are very personable and they give you that warm welcome feeling. We've had great help from Jan or Janet? Sweet lady we feel right at home with the people. if we ever rent from any place again it will be them always.

We contacted this company regarding a pet friendly rental and within two days Whitney had found us the perfect place to rent. We have been so impressed with the professionalism and quick work on their part to help us out. Our interaction so far has been superb and we look forward to renting from them. We highly recommend Whitney to help you with your renting needs.

We rented from rooftop rentals from 2012-2013 and loved the whole experience. Our town home was so nice and very well taken care of. All maintenance issues were taken care of within a day and our move out process was so easy. We have gone through Brittani for everything and she is the best. We are currently moving back to Pocatello and only want rooftop. They really are wonderful!

My experience as a tenant through this company has been very positive. Last time I rented property for them I occupied the rental for approximately 2 years. In that time everything was ran very smoothly through the property manager. If there was a problem with the apartment they called someone right away to come fix the problem. It's hard to find rentals that are 'pet friendly' and Rooftop Rentals was willing to work with us as we have a little dog that is apart of our family. My property manager was such as pleasure to rent from that I am actually renting from them again 3 years later. I would definitely recommend Rooftop Rentals to a friend.