Rooftop Power

We have been clients of RTP for nearly 5 years. As an engineering and procurement professional as well as a retired Naval Officer RTP provided an excellent proposal and the savings indicated have materialized. And if you are Active Duty Military, retired or veteran, you are eligible for an additional discount off the kw/hr rate. Try it, you’ll like it! We do!

This is an update to my experience with Roof Top Power. Although the sale and install went smoothy, the performance of the system is less then stellar! A Few months back, I reached out to RTP regarding the performance of of the system that was installed and explained that I was experiencing very high electricity bills. I really did not expect that I would be getting money back on my electric bill each month, but I did expect that my bill would reduce! It has progressively gone up! Long story short RTP is telling me that they estimated usage based on the previous 3 months before the install even though I told the sales rep that the house only had 2 people living in it prior to me buying the home. I explained to RTP that I felt the estimate was wrong and that I wanted them to add more panels. They responded, saying that in order for my system to do what I expect that I would have to buy 57 more panels. Keep in mind, that I spent 60k on a system that does not do what they said it would do. I am very un happy with RTP and the system that they sold me. The sales rep told us that it would be unlikely that we would even owe the electricity company any money on a monthly basis. I will most likely be seeking legal advice in the future.

Great team of Austin Russell Randy Oscar and Tanner. Very impressive. I loved you can barely notice the panels. No an eyesore
Very happy

Hyrum and Jake were so professional and patient with my service call. We had multiple setbacks and they were so diligent with their problem solving. Thanks Hyrum & Jake.

Austin, Jarret, Randy, and Oscar were an awesome crew. They did ultra clean work, and they were super professional and friendly. Oscar needs to stop skipping leg day though

Jarrett, Randy, Oscar, and Austin just finished up installing more solar on my roof. They were very professional and worked quickly but very neat and clean.

Austin, Russ, Hyrum, and Jake did a great job doing the add on installation to our system. They were on time, explained everything they were doing and finished in a timely manner.

We had a great experience with Rooftop Power from start to finish! Sheena was amazing to work with - she was knowledgeable, informative, and there was absolutely no pressure to move forward. Our project manager, Ally, kept us informed throughout the entire process and it was very easy to track the timeline of things. On install day, our electricians, Austin and Jarret, were friendly and knowledgeable. They kept us informed and explained things clearly for us. Our installers, Hyrum and Jacob, worked efficiently and kept everything neat and organized.

I highly recommend Rooftop Power for anyone looking to go solar!

Kevin, Jarret, Randy, and Oscar were great today during the install very friendly and professional. Great job guys everything came out good, thank you so much for coming out on such a hot day.

This whole process with RTP has been so AMAZING and SUPER FAST. From the initial chats to the measurements and the immediate answers to our questions. Jacob you are awesome. Wish the drone worked that day. We live close to airport, but our conversations with you were great and educational. Callaway, Ally, Scott and Tania thank you all for keeping all of this on track as we are close to the end of this project. You're an awesome TEAM.

Kevin, Gerry, Randy and Oscar did an outstanding job installing my solar system. They were all very professional and completed the job much faster than I expected. They even cleaned the leaves out of my gutter without me asking!

I was very impressed with RoofTop Power. I interacted with both Callum and Marcus and they were both very knowledgable about the process and extremely professional. They answered all of the questions I had about the process with sufficient detail. I really appreciated that they did not try to sell me on something, but rather approached it as "lets evaluate your specific situation and determine whether or not it's a good fit". Ultimately, they were upfront in letting me know that Solar power would not benefit me currently due to my lower energy usage which I greatly appreciated the honesty and transparency. Should my energy usage change significantly in the future I would highly consider working with them again.

The crew came in and completed the solar install quickly and professionally. All of the crew were polite, efficient, and professional.

"ROOFTOP POWER did a great job installing our solar panels. Scott Brown, the co-founder, worked with us directly and was excellent-professional, helpful, and attentive. The installation team-Austin, Kevin, Randy, Hyrum, and Jake-was also outstanding: courteous, efficient, and respectful of our property. Although the system isn't live yet, the process so far has been smooth and well-communicated. I highly recommend ROOFTOP POWER and their team!"

Another big thumbs up for Rooftop Power. We’re not done yet, but Kevin, Randy, Reagan and Jacob were just here and did a great job doing electrical work to get things going. Everybody I’ve dealt with at RTP has been very professional and hard working. They have a great team. Looking forward to the next steps.

Go for it!

ROOFTOP POWER has been an awesome contractor for my upgraded roof & upgraded Solar system. Communication, notification on each segment of the job have been spot on. I have been totally satisfied with all the work & people I have interacted with. Thank you Rooftop Power, Bruce Gamache

Jake and Reagan are very friendly, courteous and were so willing to explain what they are doing. And we learn new things from them - like what drone does☺️

I had Austin and Jarret that came and fixed our service they were awesome guys wonderful personalities very informative very accommodating and highly recommend!!

I was never an actual paying customer of RTP but their support team really helped me out with some useful information. I had purchased a home with an -almost- connected solar installation. I was able to get interconnected but there was some uncertainty getting there. RTP support was able to assist me with my questions and provided a lot of useful information for the future. Wanted to take a minute to highlight their top notch customer service and communication (thank you Parker and Greydon). Will definitely reach out to them as my choice moving forward if I need anything addressed on the system. Highly recommended.

Austin Randy Reagan came out today to replace a few of our solar panels. The rep who did the replacement was very professional and courteous. We appreciate that the work that he did.

Austin and Jake (from StateFarm) were awesome. Very personable and thorough. Great at what they do and are for the customer!

I have had a couple solar companies come by to look at our home. Rooftop has been the best. Marcus and Jacob are both polite, knowledgeable and very informative regarding solar and what my individual needs should be met.

I wanted to take a moment to recognize Callaway Ford for his excellent customer service during the consultation process. Callaway was prompt, knowledgeable, and took the time to answer all of my questions thoroughly without any pressure. I appreciated his transparency and professionalism. I wouldn’t hesitate to recommend him to anyone exploring solar options.

Had a slight communication issue. Austin showed up, professional as always. Got things working in no time. His customer service skills are on point.

These guys were just great! We were expecting rain in the afternoon, Randy and his partner got out here super early so they could fix our panels before it hit! Very efficient and nice guys too!

What an amazing team of people! I can't say enough good things. My parents referred me to RTP Rooftop Power who connected me with Sheena who became my go to person for all my solar questions. From the most trivial to the most important questions. Sometimes repeating the same answers bc I simply needed reassurance. It didn't matter what it was, what time of day, she was always prompt in her responses. She was just absolutely lovely, kind and simply patient with everything I needed.

The day of the installation, I was met with two of the coolest electricians, Gerry and Kevin. Despite me not being ready for them, they were super nice and friendly and were understanding of the delay. They were very professional and answered any questions and concerns I had regarding the installation and explained the process to me thoroughly. Which I really appreciated.

Also wanted to thank the roofers, Reagan, Oscar, Randy and Hyrum (cool name!). What great work they did on the roof! And I got to meet the scheduler, Tanya, who personally dropped by to check on me to make sure everything was running smoothly.

What a great team of people!

I would definitely refer RTP Rooftop Power to anyone who is interested in Solar or a new roof!

Night

The Rooftop Power crew did an excellent job in moving my electric meter to a new code-compliant location. The crew members Avarin, Jarret , and Hyrum did an excellent job of moving the meter in preparation for installation of solar panels later. Once the panel installation crew consisting of Kevin, Gerry Oscar and Hyrum the work was done efficiently in about four hours and the crew was friendly and attentive to cleaning up. Rooftop power does very excellent work. Master electrician Andy Smith did an excellent job with finalizing the work prior to inspection.

Kevin, Randy, and Reagan were a great group of guys that got the job done, and made the install seamless as possible. Would highly recommend to anyone!

Randy and Tanner did a great job getting my system up and running. They fixed my Tesla app so it would give me the information I needed. Very pleasant and professional.

The crew of Kevin,Gerry,Hyrum and Oscardid a very good job installing and wiring my new solar system. Work was very professional done and in a timely manner. I would have given them 5’s except the inverter they had to install was faulty from the factory so do have to come back with a new unit otherwise all and all a great installation. I highly recommend .
them..

Scott and Jake have been really great to work with for the initial process. Gerry, Russ, Hyrum and Jake came back for the installation. They couldn’t have been more polite and took the extra steps with any questions or concerns. Scott, Gerry and Jake were especially helpful. Would highly recommend using this company.

Austin was outstanding! He got my system back up and running!
Thank you to Sheena for helping me out so much!

Shout out to everyone that worked on my roof and chimney and to Kevin, Gerry, Randy and Reagan for my solar panels. They all did an AMAZING job. They did more then they had too.
Here’s before and after

This review is solely for Tanner: an employee with Rooftop Power. I called Rooftop Power because my Tesla inverter stopped working. They sent Tanner out to my home to fix it and he was wonderful. Turns out there was a bad batch of Tesla Inverters and he had to replace the entire thing. Despite it being more work than he originally anticipated, he had such a great attitude and was entirely professional. He got my system back up and running in a few hours after a month of it being offline. I recommend Tanner to anyone in need of service on their systems.

Thank you so much for your professionalism and your hard work kenn Gary, Randy, Jacob, Oscar, Hyrum and Reagan - Everyone was so kind listening to them work was humbling. Everyone really worked together as a great team.

Very Responsive, thorough, and patient. We definitely took our time and had to postpone finally getting the panels a few times but they were patient and followed up with us. They keep their appointments, and do a good job communicating schedules and installations. We had Kevin, Gerry, Randy, and Reagan come and do our installation. Two thumbs up.
4/25/25 Update
They installed our car charger today. Showed up on time, were courteous, and cleaned up before they left. Austin and Jarret came to install it and did an excellent job. Now we just need RI energy to finally show up (not rooftop power responsibility) to finally get our system running.

Kevin Gerry Austin hyrum Reagan Oscar polite efficient and really care about the job!!

Austin was excellent, negotiated well with the inspector, made the corrections with ease and was very cari g and professional throughout.

My wife and I recently hired RTP to install a Tesla car charger, and we couldn't be happier with the service. RTP arrived on time, and the installation was completed efficiently within just 4 hours! Tyler and Jarrett were both friendly, professional, and knowledgeable. They took the time to explain the entire process, ensuring we were comfortable with every step. Additionally, they went above and beyond by returning to make sure the town had approved the installation. The whole experience was smooth and hassle-free, and we highly recommend RTP for anyone in need of this service!

Just had a service done today and everything was done profesional , quick, y clean. Oscar and Randy were awesome. Highly recommend going with Rooftop power.

We had a great experience with Rooftop Power from beginning to end. Everything was explained well in terms of what we could expect on the financial end as well as the installation process and follow up. Everything is done according to schedule and completed as promised. There was regular communication follow up every step of the way.Now we get to enjoy The benefit of having pretty much no electric bill every month to have to pay. Highly recommend.

Just got my solar panels installed today, came on time time and was given the run through of everything going on. Kevin gerry and Hyrum Reagan with their team were extremely professionally and amazingly quick!! Everything went smooth and I'm very happy with their services. Anyone looking to get the solar panels i recommend them, everything is well explained and little to np effort from myself everything was handled by rooftop . Thank you again

Quick, efficient and polite. Came on time and got right to work with no nonsense. My crew was Kevin, Gerry, Hyrum, Reagan and Oscar. Nice job boys. I will add photos when system is up.

Justin Gallant has been great from the outset in explaining the intricacies of solar installation - lease and purchase options, system design and equipment, the approval process involving the municipality and utility, and more. The site inspection was thorough and informative. All questions have been promptly and thoroughly answered. Installation will start soon with substantial savings over the utility pricing. Can’t wait to start generating power! If you’re considering solar, I would strongly suggest reaching out to Justin.

Kevin, Gerry, Austin, Randy, Oscar, and Cody have been great to work with! They were efficient, considerate and took great care while setting up the panels!

Kevin , Gerry, Austin, Randy, Oscar, and also Cody. Top notch guys. Tons of laughter while they set up the service. Great attitudes, clean installation, and overall excellent experience. Thank you guys much appreciated

The whole job went very well from removing the panels to replacing the roof to reinstalling the panels they all did a great job thanks job well done

I had rooftop power installed my panels roughly 2 years ago today out of the blue I get a visit from the sales associate not expecting it most companies won't stop by to say hi or ask how things been going, I can't say enough good about this company they walked me through the whole process from beginning to end, kept me informed kept me informed through the whole installation process, make sure I was happy with everything, fast less than one day service of the installation, I will admit the paperwork process is a long process but painless thanks to Rooftop power, the only reason why the paperwork process is a lengthy one is the permits that have to be pulled and the process that the company has to go through to make sure that you get what your looking for on your house, once again I can't say anything bad about rooftop power anytime I have a question call they're there to answer even though my panels have already been installed and they're very down to earth and easy going people to deal with, not pushy at all and work with you and the pace you want to move at, I would strongly suggest them if you're looking to go with solar, small family company feel to it and basically make you feel like family when you join

After an easy feasibility and design process for the solar system, the installation went off without a hitch! Layout and installation of the electrical shutoff and supporting hardware is very clean. Kevin Gerry and Reayan Hyrum were extremely friendly and answered any questions I had. Highly recommended!

Great experience working with RTP. Jake came to assess our power needs and was communicative and easy to work with. Very happy with the service

Austin was a great technician, called the day before to reconfirm that he was coming. He was efficient, professional, and friendly.

Austin and Jake or punctual respectful, and did an excellent job with the install. They explained to me what the initial problem and what they did to fix it. I was very impressed with these guys.

We have not completed the solar process yet. So far, we’ve dealt with Marcus (solar consultant) and Tanner and Jake (site visit / assessment). Our experience has been great thus far and hope things continue well through the process and there are no surprises. To be honest I’m leaving this review now as I have been asked to, but the 5-stars I have given at this time reflects my experience thus far. I’ll be sure to update this review depending on how things go from here and if we complete the process.

Edit 7/11/2025 (from 5 stars to 3 stars): We signed our initial contract with Rooftop Power on 3/29/2025 and from the sounds of it, we are still 2-4 weeks out from an install date. The last email we received said that due to historic volumes of customers we can expect delays in hearing about an install date. I understand there is design, agreements with utility companies and permits that need to be acquired prior to install and the duration may vary based on the utility company and the town issuing the permit, but the process has taken longer than expected. With the summer being the highest production months for solar, it seems we won't see the full benefits of having panels this year. We opted to buy the panels outright rather than finance them, which skipping the finance process I thought would expedite the process. I also question if we did finance, would we be paying high interest on the full loan over the last 2-3 months without seeing any benefit from solar? As of now we've paid 20% of the total cost, which I understand pays for the behinds the scenes work (design, agreements, permits, etc.). Hoping to complete this project soon.

Tanner and Jake were both professional and easy to interact with. They explained the process and kept me informed the entire visit.

Had Gerry, Kevin, Randy and Reagan install my panels on 5/2 They arrived within the timeframe and were completely done in 5 hours. Easy peasy! Thanks guys!

I’ve met with several solar companies in the last few years and they always seemed complex and like there would be a lot of steps I’d have to do. Rooftop made this process painless. I really didn’t have to do anything and now I have solar. Cody, Ally, and the rest of the Rooftop team were amazing and communication was fantastic. Glad we finally did this!

Austin, Gerry, Kevin, Randy, Oscar and Reagan did an amazing job. They were thorough and helpful through the entire installation.

The excellent customer service with Rooftop Power and their employees is what has made my experience with them as a customer great. I am a very busy man with a lot of responsibilities pulling me in a lot of different directions and it can be quite a challenge for me to keep up with my email, texts, calls, and many other notifications as it seems my phone is always buzzing between my personal and professional life. However, I would like to take some time to highlight some of Rooftop Power's star employees that did a great job following up with me in a friendly way when I am not the quickest to respond. As well as handling a complicated repair to my solar system after some squirrels made a nest under it and caused some damage.

First, I would like to highlight Parker, the Support Case Analyst who assisted talking me through trouble shooting my system over the phone when the squirrel damage was originally noticed. Parker had followed up with me several times to alert me of the damage and I had accidentally missed his initial methods of reaching out to me due to my hectic schedule. When I finally had time to respond and troubleshoot the issue, it was 4:45pm on Friday when I emailed him back and he called immediately to walk me through what to do and stayed past 5pm until his role in the process was complete to keep my open ticket moving. He was a huge help and very knowledgeable over the phone!

Secondly, I would like to highlight Tanner, the technician who came out to do repairs on my system. He was very friendly and super professional. He was kind enough to explain the issues that were going and answer all of my questions on site. He helped me to understand the issue and educate me, rather than talk down to me like some contractors tend to do with customers. Tanner is a hard worker and great at his job, while also being able to connect with customers. Plus, he did his job when it was 20 degrees outside with no complaints!

Lastly, I would like to recognize Maddie, the service estimator who has assisted me throughout this whole process. She has been diligent about following up with me despite my busy schedule and has coordinated with many different teams and people to be able to get my issue resolved. My issue was a bit more complicated because squirrels were involved and we needed to hire another company to remove the squirrels and their nest so Rooftop Power could make the necessary repairs to my system. It's hard to find contractors and companies you can trust these days that aren't going to rip you off. Having no idea who to call about these squirrels, Maddie referred me to Vanguard Wildlife right away. I only had to make one call to Vanguard Wildlife and Maddie took care of the rest coordinating with Vanguard Wildlife on when they needed to visit the site. Vanguard came the first day to remove the squirrels, nest, and put up a temporary barrier around the panels. The next day Rooftop Power made the repairs they needed to. The 3rd day Vanguard Wildlife installed a permanent critter guard barrier to prevent further squirrel incidents. Maddie orchestrated these important steps to resolution with ease! She also answered a lot of questions about repairs, service, pricing, contracts that needed to be updated and changed in a quick an efficient manner. He is extremely knowledgeable and handled my every request with no complaints, but instead with a sense of urgency. She made what was important to me, important to her and didn't quit until I was satisfied. Including gathering a certain roof document with certain language I needed for my insurance company from when Rooftop Power helped me replace my roof a few years ago before installing solar panels. Maddie is an extremely valuable asset as an employee at Rooftop Power and needs to be given a raise and a promotion. Some of the best customer service I have received in years! Especially in an age where we all know customer service has gone down across the board as corporations take over.

Thank you Maddie and Rooftop Power for helping me get this issue resolved!

Great experience with RTP! Had an issue with low productivity from some of my solar panels and Tania helped me get plugged into service repair fast! Service team of Tyler, Tanner, and Jacob fixed the problem in no time and now my panels are up and fully functional again. They and RTP are the best!

Jarret and Andy of RTP were courteous and respectful, getting our roof ready for solar even on this cold windy winter day! Thank you!!

Ya I signed a contract with Rooftop Power RI,,, I am a cash customer... I just want certain panels and Roof top claimed to be able to purchase those panels. I E-Mailed Justin 5 days ago and no answer... Phone calls not answered... Guess I'll take my cash elsewhere. Besides if it takes this long just to reply Imagine how long a service call takes... No thanks I got the setup I requested at far less money...And there is no Setback Violations the Array passed all inspection by Eversource and the Town

Austin and Jake solved my problems with professionalism and the personal touch that is truly missing these days. We need more people like them.

Excellent experience with everyone at Rooftop Power so far. The communications from Sam, Bryan and Ally throughout the process has been great! Everyone involved is friendly, professional, and thorough.

I feel the need to update this review now that I am dealing with technical issues with my inverter. I discovered early in the process (within a week or so) that I could not configure the monitoring app to be able to monitor the energy produced. During a long process of requests for help I got a fair amount of runaround with RTP initially stating that it is a Tesla issue and Tesla (after weeks of essentially no help) stating it was a RTP issue. I finally had to do my own diagnostics and after presenting my technical findings was assigned a technician to come out. My initial lead time for a tech was 6-9 weeks but after a long email to Bryan It was prioritized and the tech came out yesterday, determining that the inverter was faulty. Bottom line is that my system has not been producing consistently for two months and is currently powered off until I get a replacement inverter. I dinged RTP a couple of start on the two months of back and forth without really providing and diagnostics, which could have minimized the power production I've already lost and continue to be losing. When signing off on this project I was told that RTP would 'have my back' completely and I now don't feel that's the case.

I am again updating this review as RTP has replaced my inverter and all seems to be functioning as it is supposed to now. I want to give a big shoutout to Austin for his help in getting this issue resolved!

I'm giving RTP four stars for their work on the installation and replacement of faulty hardware, but for me the biggest lesson learned is that if you have issues with the system after install you need to push RTP and insist that they work with Tesla since Tesla provides no useful customer service to an end consumer.

Hyrum and Reagan came and took care of my problem quick and efficiently. It should be noted that the problem was not theirs to begin with. My original installer is no longer in business and now RoofTop Power will be taking care of my system. Thank you to the entire team for the prompt and professional service.

Jake came this am to do all the survey things needed for my panels to be installed. Very very nice guy, respectfully, efficient and a pleasure to work with! Thanks Jake

Maddie was very helpful in detailing her response to me. She gave me a very insightful response to my problem

Had Randy and Oscar do some repair work on my system today and they couldn't have been more efficient, informative and courteous. Good job guys. Send them here anytime I need service!

Austin, Randy, and Reagan were outstanding! They took the time to correct the problem, make sure all systems were go before they left, leaving me feel confident they went over and beyond which I greatly appreciated! I would highly recommend them as a working team to solve whatever panel or electrical solar issue you might have!

Tanner and Maddie responded in unbelievable time with my problem I'm am totally impressed with your company thx again paul