Roofing USA Inc
- 10001 Cochiti Rd SE, Albuquerque, NM 87123
- Industrial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Licensed & Insured
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Recommended Reviews
Ben came out and inspected the roof, told us what we needed and then performed the work very professionally and in a short amount of time. I would recommend him if you need something done fast and at a reasonable rate.
Ben made a great pitch to get our business. His estimate was higher than the others we got, but he went into great detail about the superior roof he would build. The work was mostly done by Spanish-speaking-only workers, and Ben rarely visited the worksite. There were several major defects in their work. Within a couple of months of completion, the (Brai) roof leaked badly during a big rainstorm, ruining the sheetrock in our bedroom ceiling. The additional, new skylight Roofing USA installed leaked from the get-go. My biggest complaint is that as part of the $17K re-roofing job, they removed the original sheet-metal canales that were long enough to direct roof drainage water away from the stucco exterior and onto the ground instead. They replaced those original canales with very short canales that directed roof drainage water directly onto our bedroom windows. During the afore-mentioned big rainstorm the water from the new canales overpowered the bedroom window seals and flooded the inside of the bedroom wall below the windows, ruining the sheetrock and the wood flooring below. Ben insisted that the short canales were correctly designed, even though my informal survey of existing canales in our neighborhood showed that longer canales were typical for homes using that form of roof drainage (as opposed to drainpipes, which were less common)..
Their warranty only does one thing: they will come out and attempt to repair the roof when it leaks. But they won't come out right away. They took over a week to come out and we found out that the warranty didn't cover any of the damage, even though it was caused by defective work. They did eventually replace the canales with much longer ones and repaired the hole in the roof over the bedroom and fixed the skylight leak.
About a year after the work (2018), they stopped answering calls and abruptly disappeared. Later we heard that they had apparently filed for bankruptcy, leaving their customers high and not-so dry.
They seem to be back in business now (March, 2021). If they are, stay away from them and try to find a roofing company that has been in business for many years and has a good, confirmed track record. Getting a recommendation for a roofer that a trusted friend has used is probably your best way of getting a reliable, honest company. We had to use our home insurance policy ($1K deductible) to fix the ceiling and wall sheetrock and replace the wood floor.
Ben and Roofing USA talked a good line, but their work was deficient from the start and they didn't react promptly when the roof failed. Ben never would admit that the new canales were not designed properly.
We paid over $16,000 for a brand new roof and it leaked from the day it was placed! A ten year warranty is only good if they honor it. Benjamin and his company is now only a shell, they have skipped town and return no phone calls. We have damaged wood floors and a roof that leaks. Horrible company that should be ashamed of themselves
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- 10001 Cochiti Rd SE, Albuquerque, NM 87123
- Industrial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Licensed & Insured
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