- 960 US-6, Carmel Hamlet, NY 10512
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Metal Roof
About the Business
What people say about “Roof-A-Roo”?
Customer reviews for Roof-A-Roo present a mixed sentiment. While a significant number of customers express high satisfaction with the quality of work and professionalism of the team, there are notable complaints regarding communication and service follow-through. Some customers reported issues such as lack of notification before work commenced and unfulfilled promises, which tarnished their overall experience. Delivery of service and communication were highlighted both positively and negatively, indicating a need for improvement in these areas to enhance customer experience.
What Users Like The Most
- They replaced my entire roof in one day.
- Phenomenal experience and would highly recommend this team.
- The roof-a-too team was professional, not pushy on the sale.
- Michael was great with communication and walked us through the process.
- Their attention to detail gave me confidence that the issue was resolved properly.
What Users Like The Least
Customers are fully satisfied
Recommended Reviews
Bottom line: We wouldn’t hire Roof-a-Roo again. While there have been no leaks since the roof install in May, the process revealed serious issues with communication, quality, and follow-through.
We chose them despite the higher quote because their rep, Mike, did a thorough inspection and seemed professional. But things quickly fell apart: we never got a promised siding quote (after following up), we weren’t properly notified before the crew arrived, and we had to supply power ourselves—three times (without notice).
When Mike said the project was complete, we came home to find that the gutters, which were part of our contract, weren’t installed. When we asked, we were told the machine was broken—after the fact. Trim under the roof was damaged and left that way (see pictures). Cleanup was poor—my wife picked up 35–40 nails from our yard, a major safety concern with our dog.
Despite following up multiple times about the damage, Mike ignored or minimized our concerns. Only when we mentioned writing a review did he offer to fix the trim (but not paint it). Weeks later, we found large splintered wood pieces in our attic and got no reassurance from the company.
The roof may look fine, but we don’t trust the workmanship or the company.
Huge thanks to Michael and the Roof-A-Roo crew. They replaced my entire roof in one day. They arrived at 7:30 AM and didn’t leave until almost 8 PM. They did a wonderful job and the roof looks great. They even did an amazing clean-up job when they were done. Their price was competitive and fair and since my roof was damaged during a storm, Michael helped me through the entire insurance claim process. I highly recommend Roof-A-Roo to anyone looking for new roof.
Chimney emergency! Roofaroo quoted the job in 24 hours and made the chimney repair within 3 days- and it was so beautifully done that another contractor wants use him as a subcontractor. So, I added another job to the list and had them add facia to the peaks of my house- the house looks like $1 million. Thank you Roofaroo!
- 960 US-6, Carmel Hamlet, NY 10512
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Metal Roof