- 110 N Washington St, Papillion, NE 68046
- Commercial Roofing
- Financing Available
- Free Estimates
- Locally Owned & Operated
- Warranties Offered
About the Business
No description yet.
What people say about “Rocket Roofing General Contractor - Papillion”?
There are not enough reviews yet to form a clear opinion about Rocket Roofing General Contractor - Papillion
Recommended Reviews
Alicia and the team did great work, we had a few quirky issues with our repair and Alicia patiently worked through them with us and the insurance company and pulled in the right people to make sure the best solutions for the long term were put in place. Work was high quality (all done in one day except the gutters) and all the financial aspects were transparent and fair.
My seller and I called Rocket Roofing weeks before my seller was set to close on his home. They told us that it will be "a couple weeks" every time we checked in. Three days before closing, still no estimated completion date, so we have to escrow the funds costing my seller an additional $200 at closing. I requested that Rocket Roofing cover the escrow holdback fee because they could have made this job a priority to save him money before the snow came in, but they did not go the extra mile or make an exception for my client - this was a very simple siding job that I was told could be completed in less than a day per the contractor. Today when I called to get more information and ask for an estimation on a completion date, I was talked down to in an inappropriate baby voice by Jeanie, listening to lots of excuses about the weather (which had not been snowy prior to this week), and she also said that she would advise the contractor to not give me a solid date or make any guarantees on the completion date, and then proceeded to shift the blame on my seller for their delays. I will not be recommending Rocket Roofing to any of my real estate clients moving forward. They aren't in a hurry to get the job done and they certainly do not put the customer first.
From the start it was good. Very knowledgeable coming out and letting us know what needs updated what is wrong and how to make it better. After that it was all down hill. Horrible communication. Waiting along time wirb no updates. Finally got roofers to show and was told after they wouldn't use them because they weren't good. Missed key code addition and had come back. After reviews I found faults all over that needed fixed. All with little to no communication back. Most of the issues were fixed over around 4 months time from start to finish. Went to hang Christmas lights and messaged the GM with no reply still 2 months after that. Wouldn't suggest using them until they can communicate better and not use the bottom of the barrel crews to do the work. Also the gutter people showed up unannounced and weeks or month after roof was on. And finally the deck they hired the laziest guy to repaint it until I complained that he would show for 5 to 10 minutes sporadically and then hired the best guy who had great communication and great work.
- 110 N Washington St, Papillion, NE 68046
- Commercial Roofing
- Financing Available
- Free Estimates
- Locally Owned & Operated
- Warranties Offered