Rising Sun Maui

I have 2 systems which were installed by Rising Sun. One Net Metering and the other a standalone system with Tesla Powerwalls. The installation was great initially and the systems have worked really well to completely cover our energy bills.
Recently we had the Solar Edge inverter fail on us and I contacted Rising Sun on Tuesday afternoon with the problem. On Wednesday, they replied with the action we needed to take (replace the inverter on warranty). They said they were probably booked up for the rest of this week but on Friday, I got a call from them in the morning as they had managed to fit me into the schedule for that day. Total turnaround time from me noticing the problem to a solution was 3 days. Really amazing customer service. Thank you.

I originally purchased a solar system from Rising Sun in 2017. At the time they were only supplier that had installed a Tesla battery system, and provided what I thought was the best value deal. I have recently begun to regret my choice. In December 2023 my system stop generating power for the third time. I called for service and the response was from Rising sun was quote "We have seen these issues on the manufacture's end. We have seen these failures on several other installs" This is without sending a technician to inspect the failure of the system to produce power. As this was the second failure of the same component on the system, I questioned could something else be causing this. Again no curiosity on Rising Suns completely blaming SolarEdge (without trouble shooting). In the end they ordered a replacement inverter and we waited. After a month (1/24) I called again to follow up and as luck would have it the inverter had just arrived in the warehouse. Funny enough when I checked the tracking number on FedEx it says it was delivered on 1/17. I guess it took a week or more to find it inside the warehouse. Regardless now comes the surprise, an invoice for $330 to install the inverter, despite the previous inverter being replaced at no cost to me which is what I consider under warranty coverage. It now appears that Rising Sun has determined that Service can be a profit center. So expect if you purchase from Rising Sun despite the grand warranties offered by them on the equipment it will cost you at least $330 for a truck to "Roll out" to your location for any issue required. I this point and without a commitment to when the repair can be made, I picked up and installed the inverter myself. Unfortunately, it was not working because a technician has to come out for 5-8 minutes (According to SolarEdge) and activate the box using their proprietary software.

On top of all of this while doing my own trouble shooting I discovered that a Disconnect switch to the solar panels was never connected. So far no word from Solar edge whether they are willing to correct this obvious safety issue. I guess as it is only their employees who would be at risk if they turned the switch off expecting it to disconnect power before servicing it in the future they are not concerned. In the meantime, I will be looking for someone else to handle any service issues that may occur.

Finally, if you call never expect any one to answer the phone. Leave a message they will answer you with an email in a day or two. Same for email. Expect no less than 48 hour wait for any answer regardless how easy or difficult the question.

Just so you know what to expect.

Rising Sun just completed installation of solar panels to expand a solar array that was already in place and to integrate a Tesla battery with the system. All encounters with the company have been delightful. The marketing person was patient and informed in guiding decisions to come up with a final project design/purchase. Design and installation folks were attentive and flexible in integrating the new system with the old. All the staff who were involved in installation were capable and extraordinarily pleasant. Great work done by capable, congenial team.

Work was done on my house on Kauai north shore. Everyone was professional. Work done on time and budget. System is performing well.

Rising Sun is totally awesome ! Henry, Shaun and team are stellar in all ways! Pease use these folks for all your PV needs !
You will not be disappointed !

It was our families first time getting solar, and the team from Rising sun Maui was AMAZING. Our project manager was Henry McNamara and he was so helpful from the beginning to after the install. He was our go to guy to get everything done and all the small details in place. I would definitely go with them for future projects. 5 out of 5.

Wasn’t sure if they’d be able to complete the solar PV/battery install during the current tax year due to supply chain and labor issues but they pulled it off. . Great crews and great communication throughout project. Very happy customer.

Best decision we made was installing solar panels and a Tesla powerwall! Mitch and the team at Rising Sun were thorough, friendly and very considerate throughout the entire process. Highly recommend!

Rising Sun installed a Power Wall battery to our existing PV system. It is pretty high tech, not just an appliance, but works amazingly well here on Maui with our fragile power grid that goes out with every storm. There were some challenges with our older PV system and the battery but they worked through those and it works great. Easy to work with company and good crew.

Congratulation to Rising Sun. After having them installing a solar
System for 2 homes within 4 years i am giving them an A+ for the perfectness and performing task of completing the job on time.

Rising Sun has done it again! They are a shining example of what a great company and business can become on Maui. Through the hardest of times, they have kept going strong, and made an amazing solar installation on the farmhouse where we provide autism services and agricultural work opportunities to the community. Now when the power goes out, we can keep the lights on for our clients with autism.
Big Mahalos to Matias and to all of the Rising Sun team, Mahalo!

Very professional group - worked on getting all permits in place and gave good advice on system design throughout. Major savings on our monthly electric bill - from $475 to less than $30 even with the air conditioning. The two Tesla power walls are also a great insulation from power outages.
Highly recommended

Rising Sun was recommended to us, and I'm happy to report that it was an excellent recommendation. They walked us through the entire process and handled everything, right down to color matching our exterior paint and paining the pipe run to the batteries to match our house perfectly. They made this as painless a process as possible. We got solar panels and 2 Tesla batteries. They stay in communication regularly, respond to questions quickly, and all of the staff were incredibly friendly! I cannot recommend highly enough!

We are very happy with are system and the team they have. Great customer service, great management, great company overall.

Jeremy and Rising Sun provided excellent service. We installed solar panels and Tesla powerwalls. Since the install, our $300 a month bill is now ZERO! Jeremy continues to make himself available to answer questions about our system and makes educated suggestions for energy efficient appliances as we update our home. We highly recommend their services!

The application process, installation and service have all been excellent. The only thing I would recommend is to make a change to your Service Department. When a call comes in regarding a service issue someone should respond back within 4 hours not the 48 hours as it is today. And that includes weekends and holidays. The last time I had a service question I contacted Matt Fox. Although it was not his job, he contacted us and told us what the problem was. I this case it was a HECO issue. Matt was able to put our minds to ease and sure enough the problem worked itself out just like Matt told us it would. That is good customer support.

Rising Sun was fabulous to work with. Everyone was very attentive and professional. From our first experience with Sales; Mitch, to the Project Manager Matt, we knew exactly where we were in the process and questions were answered promptly. I would highly recommend Rising Sun if you are considering Solar. Excellent communication, excellent, professional customer service from all workers. Mahalo Rising Sun!!

Our project started during the pandemic and was completed without difficulties. Matt Fox always kept us updated on the schedule and was always prompt at returning emails and phone calls. Very professional and patient with all my questions. I’ve reached out several times with continued questions after the project was complete, he always contacted me or emailed if there would be a delay in getting back to me. I can’t say enough good things about Rising Sun Solar and our project manager, Matt Fox. He’s a keeper and represents the company 100%.

Great customer service. Although COVID-19 happened in the middle of our install Rising Sun Solar always kept us informed of where we were in the process. Happy with the final results.

The team took a lot of care with the roof installation (with a professional roofing crew), and with the interior layout in the garage to present a neat aesthetic appearance. The design of the system matched our demand loads and our monthly bills fluctuate in the range $30-120 so we did not pay for more panels or batteries than needed.

We used Rising Sun for 29 solar panels and 2 Tesla batteries. They were competitive, informative, very timely and professional throughout the whole process. Excellent attitudes and quality. Highly recommend! I would use them again!

100% happy with the entire Rising Sun team - they were the most responsive, and competitively priced bid we got. Did everything in their power to get our solar done in 2020 for the tax credits. Can't recommend them enough!

Initially I was going to have my PV/battery system installed by another company which quoted me for $52k. A friend of mine told me that I should get a quote with Rising Sun. I called them up and they quoted me for the exact same system I was going to get from the other company but their quote came in at $43k. I gave my business to Rising Sun. Customer service is great. Financial options that they offered worked perfect for me. They got the job done much faster then anticipated. They were seeking for my input on things and how I want certain things to get done, while providing suggestions and giving me options. System works great and I’m very happy with my overall experience with Rising Sun Maui!

When we were getting bids for our PV project, we ended up selecting Rising Sun, LLC because Brandon S. came to our home and was very informative & straightforward with us. Even after we had signed the contract, Brandon continued to make himself available to respond immediately, whenever we had any questions. Rising Sun has a great team - Brandon, Matt, & the installation crew. We appreciated everyone’s professionalism and would highly recommend Brandon & Rising Sun to our family and friends!
Dain & Wendy (Wailuku)

We would like to say a big Mahalo to the Rising Sun Maui team. The whole process of adding batteries to our existing solar panels has been such smooth and seamless process. Jake (the electrician/installer) really went above and beyond. His attention to detail, knowledge, and work ethic is top notch. I cannot say enough good things about him. FIVE STARS - will recommend (and already have) to everyone i know. VERY HAPPY!!!

The best solar company on island. Fair pricing, great customer service fast installation and follow through. If your company doesn't offer you a Tesla battery don't go with them. They also got us into the buy back program when other companies didn't even mention it. Overall extremely satisfied with them and would recommend to all my friends and family.

Rising Sun did a great job for me installing an 85kW solar power system with Tesla battery storage on my Maui house. They did everything they said on time and on budget, were very responsive to my calls and questions, got everything certified and permitted, and the system has worked flawlessly. Very happy with their service and the performance of their product. Jasmine Turley in particular was great to work with and even reminded me to apply for tax credits before the deadline. Nice work!

We had a battery installed for backup power. Customer service was unrivaled, from the initial sales person (who figuratively held my hand throughout the entire process), to the engineering, planning, and installation. I definitely recommend Rising Sun, and will certainly use them for future needs.

I would definitely recommend Rising Sun Solar Maui to everyone. The entire staff and crew were there every step of the way. Whenever there was a problem it was addressed and resolved promptly. The installation went flawlessly and professionally. When Rising Sun left our premises, the only sign that they were there was a solar system that worked just perfect. Kudos to Virginia and all who worked to make it happen! We couldn't be more satisfied!

Rising Sun Maui did a great job installing a rooftop PV system with 2 Tesla Powerwall batteries. From start to finish, the workers were very organized and professional. I’m very happy with the results and would highly recommend Rising Sun Maui!

We are very pleased with Rising Sun services. Most impressed with installation, follow ups after installation to educate us on use of the system, how to review data and what measures to take to reduce energy consumption. Very professional and knowledgeable staff . We are pleased with our decision on selecting Rising Sun as our solar solution provider and installer. Mahalo and keep up the great work to help Maui become more energy independent.