Rigby Ace Hardware

Always helpful, lots of different products in store, prices are a little higher than big box stores but you can get help faster so it's worth it. Lucky to have this place in Rigby.

I was checking out my items at the counter when one of the store managers came running up to the counter and started yelling at one of his employees. I was so embarrassed and I know the employee was mortified. It is not justifiable for anyone in a workplace to yell or raise their voice at anyone in a workplace. If management can't get there point across using a respectful inside voice then they don't belong there.

Update:

The remodel has completely changed the store. Staff were kind. It's nice to have a store in town that has everything you need, prices seem a bit high but I didn't do any actual price comparisons, but I guess you pay for convenience. This review is updated from when the store first changed from Scotty's, which was a really fun, old school store that I will miss.

This is such a well-maintained store and the staff are usually pretty helpful. We've been going to this store for years and seen it go through a lot of changes.

Please read the reviews carefully. This store recently changed ownership, moving from Scotty's True Value to Ace Hardware. The good reviews are referencing Scotty's, the bad reviews are referencing the new Ace.
I will follow suit by saying, when this store was Scotty's, every single person working there was happy to be there (seemingly), friendly and knowledgeable. You could walk up to any random employee and ask for a gallon of paint in a specific color and sheen and if they couldn't mix it themselves they would get someone who could. They really went all out to satisfy.
And then Ace came along.
Generally speaking, I like Ace stores. But this store in Rigby is horrible. Since they became Ace, I have been in 3 times. On one visit, it seemed there was 1 person at the checkout and 1 person manning the auto parts area. The other employees were all standing around a new baby that someone had brought in, basically ignoring all the customers.
All 3 times, the cashier has been incredibly rude and condescending. This most recent time, I needed a handful of bolts, nuts and washers, about 8 each of 3 different sizes. It took me 45 minutes to find what I needed. They have bags that you can put your small quantities in, but there are no pens to write down skew numbers or anything, so I took photos of the barcodes, items numbers and price and went to the register.
The woman at the register was really put out. I was ready to tell her exactly what I had, but she insisted on dumping everything out of the tag, individually counting, and then trying to guess in her computer how much to charge me. I told her several times I had photos so she didn't have to do that, but she ignored me entirely. The tipping point on this trip was her telling me that this would have been easier if I had written the prices on the bag, immediately followed by her trying to tell me that one particular bolt was sold by the pound and she had to weigh it! Nothing I had was sold by the pound, and I had individual skews for each item.
I always prefer to shop local, but this place is a dumpster fire. Couple the service frustrations with the fact that they are doing a major remodel while staying open, and the issue is compounded that much more.
I won't be back, and I will tell everyone I know not to go to this location. I much prefer driving 15 more miles into Idaho Falls to go to Lowe's or another local hardware store there.

Prices seem a bit higher than others in the region. About half the staff seemed friendly and helpful, the rest didn't seem to want to do anything more than they had to and were far from friendly or helpful.

Worst customer service experience I’ve ever had. employee questioned me as to why I was looking for rivets in the hardware section. “Rivets are tools”, Then guided me to the drill bits. Pointed at a drill bit and said “here you go”.Then proceed to down talk me for not understanding the new store layout. Save your self the pain and drive to Rexburgs ace hardware. Where the rivets are between the tools and hardware

Same great local store with tons of options for diy, home, auto, garden and repair. Also farm and ranch equipment and supplies.

Higher cost then Rexburg or Idaho Falls but beats the cost of gas sometimes

I can't say enough good about Scotty's. The staff are always helpful, knowledgeable and personable. The manager, Shawn, is on top of it! I think there has only been one time they didn't have what I needed. And, I appreciate that they offer a military discount!

Love Ace they are amazing at having almost everything you are looking for. Such a great store. Their employees are helpful and pleasant!

Everything you need to maintain your home and yard and do a little DIY without having to drive to town. I love their sense of humor with the ants painted on the floor. The location is right smack in the middle of Rigby, so that's convenient. The parking lot was a little bit tricky to get into or out of depending on the traffic, but they moved the parking from the front of the building to the side (toward Arctic Circle) and that is a GREAT improvement.

My old review was 4 stars. Now 2 stars. Over all vib of the store has changed since new owners have taken over for the negative. Floor services is hard to find and there not as up bet as under old store owners. Plus I went in to get some grommet screws 9/1/ 2023 ( Didn't want to go clear to I.F. for just a few screws.) I only used half of them for my project so I took the other half back 9/ 16/ 2023 figuring I'd get about half of the 5.99+ tax I had spent. Gave cashier the receipt from the sale. She weighed them and said I'd get a dollar back. I said I only used half of the screws! And she said that is what the scale is telling me. I said keep them. And I turned on my heel and walked out of the store vowing I'd never go back to that store again!
I'll drive from Rigby to I.F. to Home Depot or Lowe's from now on even if gas got to $10.00 a gallon!!!
UP DATE: Storeis improving slowly am rising my star count to 3 now hopefully soon I'll be able to erase most of the above post.